Guru Ghasidas University — Refund of my admission fees

Respected Authorities,
I am Pratiksha Dhuria I took admission through gat b 2020 in Masters of biotechnology department of your college In NOV 2020 and its was clearly mentioned in the gat b guidelines as the fee wiull be refunded after withdrawl of my admission but since then i am mailing to the authorities and 90% of the time i get no replies and when i get reply it says you will get your refund soon like seriously isnt this behaviour is so unprofessional that they stopped replying to my queries. Kindly help me because i belong to a middle class family and this money means alot to us .