[Resolved]  Havells Water Purifier — PRODUCT SERVICE not resolving but marking resolved and closing the issue

Website: HAVELLS WATER PURIFIER

We are facing HAVELLS WATER PURIFIER related issue since 14th september'26 and raised a service request, got a call from the executive repeatedly to check for the issue resolved code, we mentioned if query is not resolved why should the code be shared, being in office and in meetings due to continuous pestering calls the code was given from me.

Utterly surprised to know the issue was marked as closed, why? because we believed and gave the code as received on whastapp.Yesterday (18th sep'26) I personally spoke to a sr. technician(not naming here), he too addressed the query lightly, so at night I did register the issue again, today (19th sep.'26) had a backup call to understand the issue has been registered freshly yesterday (19th sep.'26) ay night so technician will come and check as possible.I did follow asking this query is already registered 4--5 days back the answer was...THAT IS MARKED RESOLVED already(so the whatsapp code taken from us was for this trick)...well we are struggling with purchasing water from outside. If anyone is here to listen...resolve query no. ID--[protected].

And please donot give false excuses of number not lifting, as being in the office we do miss it at times and the best answer here is already the number is shared, converstaion is completed from your side for name sake so not lifting the phone is not an excuse as we had cancelled many other things waiting since the that our techinician will come and resolve this.Donot make fun as heard during customer care conversation for yu it's fun for us it's a emergency.