Hbn Dairies & Allied Limited — Rf. Maturity amount claim

Hello sir my father was policy holder of hbn dairies and allied limited and our insurance period was completed but the final settlement of policy still not get from the company my dad policy certificate no was D[protected] and branch was chennai the end of policy is 2016 jan I submitted bond paper to office and had acknowledge for that through agent and agent payment was deposit in your account but still we are not get it. Kindly help me...