| Address: | Kamrup Metropolitan, Assam, 781003 | | Website: | www.hdfc.com |
Mr. Panchal buragohain,
Hdfc hfl,
Guwahati
Apropos the file no.[protected] and the subsequent withdrawal of application due to an extreme delay on the part of hdfc hfl and extremely poor customer services, we notice that you have only refunded inr 5, 538.00 of the deposited processing fees of inr 10, 000.
We demand a refund of inr 4, 462 failing which we would be taking this case to the banking ombudsman, as a first legal step. All other legal actions remain open.
We demand a complete written explanation to your arbitrary deduction of inr 4, 462 as a reply to this email, with a breakup, at the earliest.
Hdfc hfl is solely at fault here for failing to process the loan. There is no reason whatsoever for you to deduct any part of the processing fees, while the loan has not be availed and the application withdrawn.
As a point of record, i would like to stress the extremely poor customer services provided by hdfc hfl, guwahati. While i requested you to provide me with the branch manager's email, for further feedback, you refused to do so.
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