Hongkong & Shanghai Banking Corporation [HSBC] — pathetic service support from cse team

Hi All,

This very ridiculous from a such well known BANK.

NOT HAPPY WITH THE CSE TEAM.

My name is Vaibhav Padia card no ending with 7439.

I have availed a cash on Emi via HSBC app on 11 May 2024, and still it's not been transferred to my said bank account.

I called to customer care on Tuesday (14th May), around 5.18pm, the call landed to the CSE (Suraj), he said the request has been actioned, and the amount will be transferred in TWO working days, however it is not fulfilled.

Again I called on Thursday (16th May), around 9.12am, the call was for almost 20minutes. This CSE (RITU) also gave me promise that the amount will be transferred by end of the day, but no such thing happened.

Again next day 17May, I called around 11.27am, this CSE (SADAF), she wad confsufed with the query and or not confident with the same.

So I called again at 1.47 pm, same day, I landed to CSE (POONAM), she said she will personally look into it and mailed to concerned team & also arranged the call back from the SUPERVISOR, but no such update on anything. Even the supervisor is seems least interested to solve the query.

Today 18May, when I called the call landed to CSE (priyanka). She was not helpful to me by giving such excuses and disconnected the call.

Again I make a call and the line landed to CSE (NURDIN), he was arguing for no reasons and also making such nuisance excuses, vene after telling multiple time to transfer the line to SUPERVISOR, but he didn't and disconnected the call too.

IS THIS TYPE OF SERVICE YOU PROVIDE TO CUSTOMER?

Every time I called I have been told that the CASH on EMI is initiated by the myself via app, so it will take time. Such a nuisance answer everyone gave to me. To be prise it hardly take 2 working days as per your system. Due to your system fault and insufficiency of your service support from CSE TEAM, I am suffering.

SUCH A BAD EXPERIENCE I FACED WITH HSBC.

I need a call from the HEAD OF THE DEPARTMENT ON PRIORITY BASIS WITH THE SOLUTION.

IF MY QUERY IS NOT RESOLVED BY TODAY I WILL HEAD TOWARDS RBI OMBUDSMAN.

Regards,
Vaibhav Padia
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