Hunar Barat — Wrong product, lack of communication, damaged products

Address: Delhi

Website: hunarbharat.com

This is an official complaint regarding my product order placed on 26th October 2025. I had ordered 4 articles in XXL size (order details attached) under the Buy One, Get One Free offer. I received the parcel on 21st November 2025, and I would like to bring the following issues to your immediate attention:

Wrong product received: I ordered a pink dress, but instead I received a white and blue long kurta.(Jashn Viscose Mukaish Chikankari Kurta - Rani Pink - XXL)

Damaged product: The incorrect product delivered is damaged (photos attached).

Incorrect and damaged replacement: The second dress—whose model/colour I had requested to change via WhatsApp and which Hunar Bharat had confirmed—was again sent incorrectly. The product received is damaged, and the size is also incorrect (photos attached).(Falak Modal Set - Peach - XXL)

Wrong sizing: Two dresses delivered are not XXL, despite XXL being clearly selected in my order. )Falak Modal Set - Peach - XXL and Jashn Viscose Mukaish Chikankari Kurta - Rani Pink - XXL)

Poor quality: One of the dresses is of extremely poor quality and appears to be old stock.(Falak Modal Set - Peach - XXL)

I reported all these issues on the same day the order was received. However, I have not received any response from your end. I have tried contacting you through WhatsApp, phone calls, and Instagram. All my messages have been seen, yet no action has been taken, which is very disappointing.

Please note that I placed this order from overseas based on trust. Mistakes can happen, but ignoring genuine customer complaints can severely damage your brand reputation.

I request you to respond within two days with a suitable resolution. If I do not receive a satisfactory reply, I will be compelled to take legal action, including complaints for:

Incorrect product delivery

Delivery of damaged items

Neglecting customer complaints/lack of response