| Address: FLAT No 528 , Tower D , aVENUE 5 |
Mail forwarded to Consumer is self Explanatory
Dear Team,
This is to place on record our extreme dissatisfaction with the handling of our complaint regarding the defective unit supplied by your company.
Despite repeated follow-ups over the past 40 days, there has been no resolution. Initially, the service centre expressed its inability to resolve the issue, and now even your company representatives have failed to provide any meaningful response or accountability.
Recently, Mr. Gulshan Yadav visited our premises and, instead of addressing the issue, asked us to furnish proof that the unit is not functioning. This unreasonable demand forced us to remain vigilant throughout the night to record video evidence demonstrating the defect. Even after submitting such proof, no corrective action has been taken.
Further, our interaction with the Area Service Head (Arun Kumar) was highly disappointing and unprofessional. Additionally, the representative from Croma, who sold this unit, continues to provide the same repetitive response that the matter is “being worked upon, ” with no tangible outcome.
It is important to highlight that the unit has been non-functional since day one, and we have been unable to use it at all. This prolonged negligence and lack of service are unacceptable.
This is our final communication in this matter. You are hereby requested to replace the defective unit with a new one within seven (7) days from receipt of this letter.
Failing which, we shall be constrained to initiate appropriate legal proceedings and approach the competent judicial authorities, entirely at your risk and cost.
We expect your immediate and decisive action.
Regards
Sunil Bakshi
[protected]
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