Icche Tour & Travels — harassment and very horrible experience
R.R.Roy Chowdhury on Dec 26, 2017
Ichhe tour & travel's fraud-
On 23rd of december, we started our journey from science city to gadkhali, the bus number being wb 19f 2437..
Half the way through our journey, our bus scraped through a van full of school children. The van was about to turn over which could have resulted in loss of lives as well. The drive and the tour manager mr dibojyoti did not stop the bus. They ran from the spot. The local crowd kept on following the bus and when they stopped the bus, the crowd tried to smash the windows and hurt the passengers.. This happened due to negligence of the tour operator and manager.. We were informed that we will stay at a hotel at pakhiralay, when we reached there the manager was asked where is out hotel.. He said it is a bit far away. After travelling another hour and a half we reached tiplibheri where we were told that we have to stay at night. Now we need to remember this was not pakhiralay as promised. When we reached the hotel, the condition of the hotel was pathetic to say the least. The rooms given were freshly used.. Bedsheets were unkept, dirty and room was stinking. Room was full of dirt. Dimly lit. Bathroom was dirty as well. Faeces were on the toilet pot. When we confronted the manager, he put in the blame on the travel agency owner ms. Moumita.. We spoke to her over the phone and asked why the service promised was not given, she asked us to somehow manage and misbehaved. We somehow managed to spend the night. Next we came to know that half of the people were told that they will be given hotel rooms for two nights, rest half were told that they will spend one night at a luxurious launch which will have beds for all. However, the tour manager told us that we will have to stay at the same launch which brought us. That launch only had four beds which could accommodate 8 people maximum. Rest were told that they will be given beddings to spend the night at the open deck of the launch with no security and no cover from the winter chill. We somehow convinced the tour manager to drop us back home as we had enough of the trip as we felt cheated throughout the supposedly 3 days 2 nights tour. We were supposed to return on 25 evening.. We came back on 24 the evening. The travel owner tried everything to convince us to stay back even though the facilities were worst. When we say the bill provided to us, we saw gst added without the gst number. I strongly feel this travel agency is duping people as no one is complains