ICFAI University — Complaint against ICFAI Business School about course withdrawal

Dear Sir / Madam

I am Anil Kumar Chada, from Hyderabad and I took admission at the ICFAI BUSINESS SCHOOL Online MBA program with enrollment no. IFHE2201L1125. And I requested a withdrawal from the program before the classes commenced but I didn't receive any reply.
Then after insisting a lot about withdrawal they asked me to attend the pre-recorded classes first (as my request reason was no there was no time for me to attend classes as I am looking after family business).
So as they asked I attended the pre-recorded classes, the classes were narrated by the computer voice and no expressions. I again reached the concerned person on WhatsApp but still no reply. below I attached a WhatsApp request & a mail request... & my admission letter.

Please look into the matter and make them process my course withdrawal request.

email: [protected]@gmail.com
contact number: [protected]

Regards
Anil Kumar Chada