ICICI Prudential AMC Complaints & Reviews

I am holding 10188 units of ICICI Prudential top 100 fund (D) under folio 9419969/73. I came to know that a dividend was declared on 21st April as shown in my dividend statement under ICICI direct. However I did not receive the dividend payout into my linked account.

I sent multiple mail and reminders to [protected]@icicipruamc.com and lodged a compliant on ICICI PRU AMC portal. There is a no response.

Please check and credit the amount at the earliest.

Regards
Vasundhara

Reg: Complaint No.6016026

I have invested Rs 30000/ in close ended scheme (code- P2296 ) Value Fund series - 3 years Dividend Plan on 20 March 2014 which was supposed to renew on March 21, 2017.

It is surprising that I have still not got any revert from your
side for redemption of said amount . Kindly let us know that why you have not redeemed so far.

Now, it has been told to me that I have given my consent to renew or re-invest the funds in any other scheme.

I strongly claim that I have not given any mandate to ICICI Prudential to automatically reinvest my fund value without getting any confirmation from my end.

I have got many mails from your end including a letter from you that if I wish to reinvest than I have to inform you accordingly which I have not done so.

I EVEN DOES NOT KNOW WHAT HAPPENED TO MY INVESTMENT AND WHY SAME HAS NOT BEEN RELEASED TO ME INSPITE OF VARIPOUS REMINDERS.

I am loosing my patience that if i will not receive appropriate reply from you end than I will not have any other option except to complain before appropriate authority .

Regards

Dated: 18.04.2017

Sub: Cheating by ICICI Prudential and ICICI Bank
Sir,
i was retired from CPSU 31st August 2016. I decided on my own to invest my PF amount in mutual fund. After selecting two numbers of mutual fund schemes of ICICI Prudential on internet i.e. Value discovery fund and Balanced Advantage Fund, I decided a sum of Rs. 5 lacs in each fund to purchase online
During my visit to my home branch of ICICI Bank at Prashant Vihar Delhi to make FDs, I met Mr.Abhishek Sharma Branch Manager. I disclosed him about by investments in mutual funds, so that 10 lacs may be free from FD to invest in mutual funds. I planned to invest mutual funds direct on line. Mr. Sharma Told me that I may invest. in mutual funds decided by me. There will not be any loading and commission. Mr. Divesh Gupta RM of ICICI Prudential Barakhamba Road, New Delhi was also in Bank.
Accordingly I paid him Rs. 10 Lacs electronically on 08.09.2016 and signed blank form of investment in good faith. Mr. Sharma gave the form to ICICI Prudential representative in my presence. Now I was surprised to see the statement of NSDL for March ending indicating under the head Total expanses ratio and commission paid, where Rs14343.51(7089.70 + 7253.81) is shown as commission paid to ICICI Bank as Agent for both mutual funds.
I have been Privilege customer of ICICI Bank since last many years. There have been average balance of 30 lacs plus in saving and FD.
I met Mr. Sharma today who told me that he was not aware of that and this happened due to his lack of knowledge.
I failed to understand why suck a large bank is misleading there own customers.
Both the holdings were initially in physical form and later converted in demat. I called ICICI Prudential customer care who told that these charges are for demat.
Kindly look into the matter and reverse these charges, otherwise I will aproach high authorities like RBI, SEBI, IRDAI.
Regards
Ompal Singh
A 46 SITA Apartments sector 14 Rohini
Delhi-110085
mobile; [protected], [protected]
PAN; AUTPS4578A
EDWRG / Balanced Advantage Fund Growth Folio 8605837/ 09
Value Discovery fund folio 8606497/66

Hi,

It has been 3 working days since I made an investment in ICICI Prudential mutual fund. But my units and folio is not allocated yet. They mentioned in the confirmation mail that it will maximum take 2 working days. This is highly unprofessional from ICICI Prudential. They should have mailed about reason for delay.

Transaction id- 4074720

Regards,
Sonakshi
Registered mobile no....

Dear sir,

I have 6 times given request personally for redemption in Vasai West branch but every time it's showing signs does not tally.
In last application I have give request for 2 folio numbers (8915988/77 & 8099229/37) But only 1 redemption was successful & another was showing sign does not tally again. Sign was only 1 & application was also 1, then how it will not tally in another folio redemption.

Kindly give solution.

Regards,
Samrat Pawar
[protected].
[protected]@gmail.com

Dear sir,
I am holding icici pru mf acoount whose folio number is 1370694/39. Today on 09/03/2017 my linked icici bank account has been debited for rs. 5000/-.
I do not have done purchase or sip on this date. Please check and reply why it was debited.

If it was wrong debit, please arrange to revert back this transaction and refund my rs. 5000/-

I also got a message from icici bank with reference number info — bil*[protected]*iciciprude.

Ear sir,

Where is my redeem amount???

Still i have not got my redeem amount for folio 8752883/27 since 20 days.

What r u doing?
What kind of service u provide?

Its absolutely ur mistake of wrong calculation n sending wrong 2 cheques for nre account. (Icici ltp and icici ltp gilt)

The cheque of nre account sent to me have issues with firc and i sent all bank statment so firc must be updated till date. Most purchased from nre and some purchased from nro.

We contacted local branch in vadodara they said new folio need to be created for investment done from nro account.

We submitted both cheques of redeem account back to vadodara office for recalculation and direct credit to my nre and nro account.

Now its since 20 days i am waiting for my redeem amount payment to me. (Once cheque of 10.3 lac and other 7.88 lac)

U will pay interest to my 18 lac rupees for 20 days?

Kindly do it on urgent basis. I want my money urgently

Best wishes,

Dr. Parag shah
[protected]@yahoo.com

The worst AMC I came across recently. After making a plan purchase from through their Online portal, still waiting to get any details regarding the units allocated after 4 days. Not sure what's taking them so much of time to complete the processing which usually happens within 1-2 with other AMC !!

The customer service personal assured the online account activation within 2 days, but it didn't happen.They gave me false promise....

Dear sir. I am dhananjaybhaurao surkar my service ticket no is 5201337. This case is pending scince 2012 this case is of transmission of mutual funds. The ticket no is mentioned there kindly look in to this matter or i would take this matter to sabee as u have no respect to the court orders. The succession certificate was submitted to ur pune branch in march 2016 they said our legal team is looking into this matter dont u think they r taking pretty long time for this case as i have all ready submitted the court orders in our favour u should not have any problem in transmitting the same in my name as all the mutual funds company, li c plus axis bank has given the order in our favour only ur company has not replied yet kindly let us know at the earliest what we have to do now because this is high time i cant wait any more for no reasons what so ever. My folio no 6195199/88 regards. Dhananjay b surkar

But in the statement itself the transaction dt 5.7.2016 has not been updated in the folio no 8129504/04

Even after a lapse of seven days which you also feel highly undesirable.

Please update the statement

I send you the copy of your mail as under :

Dear investor,

Thank you for your investment application made in icici prudential mf.
We confirm the receipt of purchase transaction in liquid plan - direct - growth for rs.3, 000.00 on 05-jul-2016. the application will be processed for the net asset value as per the date and time of receipt of the application and the investment amount by us.

Iin case you require any further assistance or clarification, (1) you can get in touch with your financial advisor or (2) write to us at [protected]@icicipruamc. comor (3) contact on our customer care helplines[protected] and[protected]others) between 8 am to 8 pm, monday to saturday and kindly follow the ivr (interactive voice response).

Yours sincerely,
For computer age management services (p) ltd,
(transfer agents to icici prudential

I m having folio in icici pru AMC 4524765/79 with name ALPANA BRAHMBHATT.As I moved to other city, I needed to update bank details for same they r rejecting all request on pretext of one or other, first sent all proof, then they said sign mismatch, then asked me to send bank sign attestation, when I sent sign attestation, then again say name mismatch..for which i already send proof..so they r playing with me and not allowing me to do redemption...not responding to complaint even.

I got to know about icici Prudential elite life II. Surprised to know that the information given intially to us is quite different. I have not yet received the physical documents even. sent them an email, call no is just junk. Could any one suggest how to sort out my problem and any proper channel.

I started a SIP in ICICI Prudential Dynamic Growth Mutual funds with ICICI as offline mode from ICICI bank branch. Now after around 2 years when I am trying to redeem my folio The ICICI PRUAMC office is saying that there is some discrepency in the system, DEMAT branch will be able to redeem, DEMAT office is saying about ICICI Bank.in short redemption is not happening everyone is playing a blame game. I am running from one office to another for the redemption . I have to specially take leave from my office to follow as these offices are operating on weekdays only.

I Have invested in SIP (monthly ) for ICICI Prudential fund, folio
Number 6214211/88 & doing since many years.In the month of May, I have
increased the amount to Rs 10000/- and submitted all the requisite
forms at CAMS Gurgaon. But suddenly after that I got to know that my
bank details were not mentioned on the form.I approached the CAMS & they confirmed that this SIP will be processed from next month as all the details were provided by me.

Still the same issue is not resolved till now after 5 months. Nobody has contacted me since then from ICICI Prudential team & subsequently i realised that every month i am receiving a SMS for debiting the amount but actually the amount is not being debited from my Bank account. On questioning & approaching the ICICI Prudential team, a new explaination is provided to me. Latest Explanation since 15 days back is that ICICI Prudential has lost my original ECS Mandate form that is reason money is not getting debited from my bank account. I am very much surprised that how my confidential details are lost by this reputed AMC. Morever, no body has informed to me. This is a harassment & as a customer i have full right to take an action against this AMC. I want my 5 months actual unit value at the earliest with my debit to be happen for this Mutual Fund. This is AMC fault that they have lost my Original ECS mandate form.

I cannot visit personally as currently I am out of India & will be
coming next year only.Kindly check at the earliest.I am available on
this email ID or on my international number +[protected].

I am Mithun R Pillai, an NRE, redeemed my MFfolios at ICICI Prudential Mutual Fund, but i have not received money till today.Date of transaction 19 06 2015. A) ISSUE NO 1 After redemption i have recived d mail from ICICI that the money will be given as cheque for two of my folios -ref no (956417, 956416 & 956423). 1)Folio no-6288418/82, Transaction no-2435477 & 2435472 2)Folio no-6288417/85, Transaction no-2438709 but no cheque recived till today. B) ISSUE NO 2 for other folios, they said they sent the money by NEFT, but the bank didnt received any NEFT, sent many mails to ICICI, no reply even after many days. It is to be noted that for two different transactions under the same folio number, they says that they sent the money for one by cheque and another by NEFT !!! Folios are below 1)Folio no-6288418/82, Transaction no-2438718 2)Folio no-6288417/85, Transaction no-2435466 3)Folio no-6287232/51, Transaction no-2435446 4)Folio no-6287233/48, Transaction no-2435457. ICICI didn't replied to my queries sent to the customer care.when called they confirmed to me on phone that they received mails and said they are doing cheque payment due to technical issues with NEFT. however no cheques or any payment received yet. Again tried to contact ICICI MF through email, No reply. Called them on customer care. They says they have no idea about the mode of sending the cheque( like Post or by courier etc). Can anyone belive this?? I haven't received my money till today, and no response from ICICI MF And most importantly, they treat investors like , they don't bother to reply to customer complaints. shame on you ICICI prudential . And at the end of the day, as an investor I don't know where is my money which amounts to 6.25 lakhs.And ICICI don't bother to solve the issue;

I HAVE SIP FOLIO NO. 4483694/05 FOR RS.1000 I HAVE PAID 11 INSTALMENTS BUT TILL TODAY NOBODY HAS SEND ME PHYSICAL STATEMENT. SCHEME NAME IS ICICI PRU DYNAMIC PLAN REG (G) MY EMAIL ID IS [protected]@rediffmail.com MRS. SHREYASI TIRODKAR

Sir, I had purchased 1000 units of ICICI-Power Unit Certificates on Ist October 1994, My certificate Reg. Folio no. is POG50440, certificate Numbers 200341 to 200350. Distinctive No 77796101 to 77797100. I want to know the current value of the certificates purchased @ Rs10/- each (total No o[censored]nits is 1000) and how I can redeem it. I am looking forward to your response. Thank you. MAMMEN VARGHESE, EBENEZER HOUSE, AYUR, KERALA...

I have taken two policies from ICICI in 2012 and while taking it, I was told the locking period is 3 years and now when I am asking ICICI is saying for every transaction there is 3 years locking period which was never told to me. When contacted customer care, they said I can use the online redemption facility and now when I am trying, it says I need to post the authorization letter though I am in US. Dont understand whether ICICI team understands the customer or not? Worst Service I have ever seen with false informations. You may contact me[protected]

I have given all relevant details for updating my KYC by a letter in your office at Bakery Junction, Trivandrum. But in the recently received CAS my KYC status is shown as' KYC NOT OK'. I request you please incorporate the following information in all relevant records. EMAIL ID: [protected]@gmail.com If more information is required, please send a message so that I can furnish. Sd/- Preeti Marie Kurien. 21/12/2014.

Hi, I had made a redemption request for a mutual fund investment I made earlier. The redemption request was made in Jun'14 end. The company had incorrect details about my bank account updated in their system, inspite if me giving them a cancelled cheque at the time of opening the account. I called up customer care and convinced them to send me a cheque. They sent the cheque, however they again printed the incorrect account number in the cheque. I have made several follow ups since then, but still I have not yet received the money. Request you to please help me in recovering the amount as well as extra charges for facing so much harassment. My Folio Number is 4290982