I have been trying to transact online for the portfolio no 2195736 since 02.02.2021.
I want to switch from one scheme to another scheme. But the system shows Transaction filed, time and again.
The scheme from which I have to switch is about 3 years old and the lock in period was only 18 months.
The complaint about the failure was lodged on 03.02.2021 but till date after 7 days, there is no solution or any proper reason for failure is heard from the IDFC Mutual fund.
They asked me to schedule the transaction but on Feb 8, 2021, 12:01 AM I received a system generated message wherein they asked me to contact the back office.
"The transaction you are trying to enter is not permitted under the current setup rules. Contact the Back office for clarification."
It is not clear that what is the reason for failure of transaction and also what is the mistake in their setup rule.
And WHY the customer is asked to run pillar to post, "contact the back office"?
If I have already lodged a complaint, is it not their responsibility to resolve it at the earliest?
Upon every email sent they just buy time by saying we are working on your issue and shall revert soon. Was this information helpful? | 
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