The recent experience at the hospital has failed to uphold the expected standards of care. The level of service we encountered during this unfortunate incident was not only shameful but also disgusting. The stark difference between the care provided by Dr. Aruna Tantia, Mr. Om Tantia, and Dr. Goyal, and the negligent conduct of other staff members, is deeply troubling.
On November 5, 2023, we rushed my sister to the hospital due to a miscarriage and severe bleeding. However, the conduct we encountered in the emergency ward, particularly from Dr. Tripti, was nothing short of appalling. Dr. Tripti displayed an alarming level of rudeness towards the patient and her family members, demonstrating a lack of empathy and indicating a disregard for the immediate health concerns of my sister.
The substandard treatment continued in the operating theatre, where the individual administering anesthesia was extremely disgusting, conversations amongst medical staff regarding the poor quality of the hospital and gossiping about their colleagues created an atmosphere of resentment and anger, which is wholly inappropriate in a healthcare setting. The Doctor, who operated on her, Dr Kasturi came 2 hours late for the operation and interestingly, all nurses were aware of this unpunctual behaviour of hers. It was a total fiasco!
Furthermore, the overall facilities provided by ILS Hospitals were of poor quality. It is deeply concerning that the very individuals responsible for the well-being of patients openly criticized the institution and sowed seeds of discontent among their peers.
Post-discharge, there was a notable discomfort on her wrist due to the forceful and improper way of giving anesthesia via saline. Please note my sister was a patient of Dr. Aruna Tantia and had a smooth delivery five years back. However, this pathetic treatment in the hospital, by the incumbent doctor, forced me to write this.
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