Include — Consumer Complaint Deficiency in Service Regarding Order #TB_484095

I wish to file a formal complaint against INCLUD regarding deficiency in service, repeated delays, and failure to provide a satisfactory resolution.

Company Name: INCLUD
Order Number: TB_484095
Order Value: ₹1, 633
Order Date: 14 May

Issue Details:

I placed an order with INCLUD and completed payment in good faith expecting timely delivery.
The order remains stuck in “In Production” status without any tracking details or confirmed dispatch date.
INCLUD informed me through email that the order failed their internal quality check process. This issue is entirely due to their internal operations and should not negatively impact the customer.
Despite repeated emails and follow-ups, I have only received generic responses and no definite resolution.
This conduct has caused inconvenience, unnecessary delay, and mental stress.
Relief Requested:

Immediate dispatch with a confirmed delivery timeline or immediate full refund.
Appropriate action against the company for deficiency in service.
Compensation or relief deemed appropriate.
Supporting documents attached:

Order screenshots
Order status screenshots
Email communications with INCLUD
Payment proof
I reserve my right to pursue remedies available under consumer protection laws and to publicly share factual records of my experience and communications if the matter remains unresolved