India Kids Fashion Show [IKFS] — No refund is processed

I have taken my kid for the IKFW season 9, Chennai show. My kid is scared and he haven't gone inside the green room. So, they told me that they will initiate the refund within 1 working day. The person name Rohan have called me and confirmed for the refund processing. After that I couldn't able to reach him.

Please refund the amount as you promised.