Indiaideas — instead of refund the amount was debited from my account

Following amounts are debited from my account instead of refund Rs 19, 947.06 Rs 19, 947.06 and Rs 28, 994.06.
Customer care of indiaideas call me to refund my Rs2210 which was charged extra for my mseb bill. But while following his procedure my above amount was debited from my account. He was forwarding me the above amount request and told me it will refund. Lastly more transaction was not happening so he told me all amount will credit in 48 hrs. He was call from Noida your customer care. Upi ids photos are attached.
Please look in matter and refund my amount asap.
Requesting you