Indian Kids Fashion Show — Not refunding money despite being promised

Address:

New Delhi, Delhi

I had enrolled my daughter for IKFS Fashion Show (ikfs.org) which was originally scheduled for May 30, 31 in Delhi/Gurgaon. We had made our summer vacation plans as per this scheduled date. However, around a month after the enrollment, we received an email stating that the show has been postponed to June 27, 28 due to unavailability of some parents/kids. We replied back to the Talent Management Team of IKFS stating our non-availability on the new dates, as we had made our plans well in advance, according to the old scheduled date. On our request, IKFS agreed (in writing) to refund our registration money of around Rs.7800, in case the new dates do not suit us. However, upon repeated emails and calls, none of the IKFS employees are paying attention to our request. We even talked to Mr Vinod Sharma (Head, Corporate Communications) who promised our money back 2-3 times; but now even he has stopped picking up our calls, and the employees have stopped responding to our emails. Is this what you expect from a "Head, Corporate Communications"? Being a reputed organisation, the company is expected to have at least SOME courtesy to take an action on this. After all, this is their customer's money which they owe, not their own. This kind of behavior is not at all expected from a company of such repute. I would like an action to be taken on this company, else I will have no reason not to take them to the court and use media and social networking to let others know of their deeds and avoid getting cheated.