Indiassest — Indiaassest a fraud loan in my cibil report

Here's the complaint drafted exactly as per that format — polite, detailed, and easy to read:

date of incident: 12/05/2026 (date we discovered the loan on cibil report)
client/account number:[protected]
full description of the incident:
i am writing this complaint on behalf of my mother, ms. shehnaz shahbudeen shaikh (pan: bhmps6633m, date of birth: 29/11/1977), residing in mumbai, maharashtra.
on 12th may 2026, while reviewing her cibil credit report (control number: 10, 97, 93, 17, 762), we discovered a personal loan of rs. 15, 000 sanctioned in her name by a company called indiaasset (account number:[protected], disbursed on 09/07/2024) at an interest rate of 36% per annum. my mother has never applied for, received, or authorised this loan in any manner. she has absolutely no knowledge of this loan.
this loan appears to have been taken using her identity documents such as aadhaar and pan without her knowledge or consent, which is a clear case of identity theft and financial fraud. the loan is currently showing an overdue amount of rs. 2, 717, which is negatively impacting her cibil credit score and causing her significant financial and mental distress.
we tried to contact indiaasset to seek clarification and request copies of the kyc documents used at the time of the loan application. however, indiaasset has no publicly available website, customer care number, or grievance officer contact, making it impossible for us to resolve this matter directly with them.
desirable resolution:

indiaasset must provide copies of all kyc documents, the loan application form, consent records, and the bank account details where the loan amount was disbursed, so we can identify how and by whom this loan was taken.
indiaasset must officially declare this loan as fraudulent and unauthorised, and immediately report the same to cibil for removal from my mother's credit report.
my mother's cibil credit score must be restored to its correct position by removing this fraudulent account.
all recovery actions, calls, or legal proceedings against my mother in connection with this loan must be stopped immediately.
indiaasset must be investigated to confirm whether it is operating as a legitimate, rbi-registered nbfc, and appropriate regulatory action must be taken if it is found to be operating illegally. here's the complaint drafted exactly as per that format — polite, detailed, and easy to read:

date of incident: 12/05/2026 (date we discovered the loan on cibil report)
client/account number:[protected]
full description of the incident:
i am writing this complaint on behalf of my mother, ms. shehnaz shahbudeen shaikh (pan: bhmps6633m, date of birth: 29/11/1977), residing in mumbai, maharashtra.
on 12th may 2026, while reviewing her cibil credit report (control number: 10, 97, 93, 17, 762), we discovered a personal loan of rs. 15, 000 sanctioned in her name by a company called indiaasset (account number:[protected], disbursed on 09/07/2024) at an interest rate of 36% per annum. my mother has never applied for, received, or authorised this loan in any manner. she has absolutely no knowledge of this loan.
this loan appears to have been taken using her identity documents such as aadhaar and pan without her knowledge or consent, which is a clear case of identity theft and financial fraud. the loan is currently showing an overdue amount of rs. 2, 717, which is negatively impacting her cibil credit score and causing her significant financial and mental distress.
we tried to contact indiaasset to seek clarification and request copies of the kyc documents used at the time of the loan application. however, indiaasset has no publicly available website, customer care number, or grievance officer contact, making it impossible for us to resolve this matter directly with them.
desirable resolution:

indiaasset must provide copies of all kyc documents, the loan application form, consent records, and the bank account details where the loan amount was disbursed, so we can identify how and by whom this loan was taken.
indiaasset must officially declare this loan as fraudulent and unauthorised, and immediately report the same to cibil for removal from my mother's credit report.
my mother's cibil credit score must be restored to its correct position by removing this fraudulent account.
all recovery actions, calls, or legal proceedings against my mother in connection with this loan must be stopped immediately.
indiaasset must be investigated to confirm whether it is operating as a legitimate, rbi-registered nbfc, and appropriate regulatory action must be taken if it is found to be operating illegally.