Infiniti Retail Limited (trading As Croma) — Defective Product / Unfair Trade Practice

I purchased a Philips 2000 Series 4.2L Digital Air Fryer
(Order ID: EC[protected], Invoice: SLECI8988863) from
Croma's online platform on 22/05/2026 for ₹7, 848.

Upon delivery I received a USED/DEMO unit with:
- Extensive scratches across entire body
- Visible wear marks on all sides
- Dust accumulation inside unit
- Clear signs of prior heavy usage

COMPANY'S NEGLIGENT RESPONSE:
- Day 1: Service request raised (SR ID:[protected]
- Day 2-4: Complete silence
- Day 5: Twitter response: "Need more time to check"
- Day 5: Government portal response:
"Allow us some time to check"

ESCALATIONS ALREADY DONE:
✓ NCCH Complaint Filed (Docket #9382296)
✓ Legal Notice sent to company.[protected]@croma.com
✓ Twitter public complaint thread:
https://x.com/vibhav_S/status/[protected]
✓ State Consumer Commission complaint filed

RELIEF SOUGHT:
- Full refund: ₹7, 848
- Compensation: ₹5, 000
- Total: ₹12, 848

This is a clear case of:
1. Unfair Trade Practice
2. Defective Goods
3. Consumer Rights Violation
4. Deliberate Negligence