| Address: New Delhi | | Website: TradeIndia |
Our company bought a two-year premium membership service from Infocom Network Limited (TradeIndia.com) via ICBC corporate transfer o[censored]SD 2000.
The membership agreement clearly states membership duration starts from the day of customer’s approval and live launch. However, TradeIndia activated our account without our formal prior consent.
After activation, service quality was unsatisfactory. We needed repeated reminders many times to push the account manager to complete basic profile revisions. The dedicated manager was often unreachable, causing extremely low service efficiency.
The sales introduction for the membership package was misleading. Actual service fails to match the promised standards.
We have exchanged multiple emails with TradeIndia’s official teams to demand full refund. The platform only offered membership extension and rejected our refund request, which we cannot accept.
Pursuant to the Consumer Protection Act 2019, I file this complaint. I request mediation and order TradeIndia to make a FULL REFUND o[censored]SD 2000 to our original corporate bank account.
Evidences attached: bank transfer slip, proforma invoice, membership contract, full email correspondence and service follow-up records. Was this information helpful? | 
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