Innercomfortt — Complaint regarding wrong product (Used men's underwear received instead of fitness bras) and request for return/refund

Website: innercomfortt.myshopify.com

I am writing to file a formal complaint against the online store InnerComfortt (website: https://innercomfortt.myshopify.com) for delivering a wrong and used product in my order. I placed an order for a Pack of 3 Fitness Cross Padded Sports Bras by Brahauz but received used men’s underwear instead.

Here are the details of my order and the issue:

Order Number: IC2268IND

Product Ordered: Pack of 3 Fitness Cross Padded Sports Bras by Brahauz

Product Received: Used men’s underwear

Date of Order: May 7th, 2025

Attempts to Resolve the Issue:
I have attempted to contact InnerComfortt via their provided contact form and the provided customer support number, but there has been no response.

I am dissatisfied with the store’s lack of action and failure to rectify this situation.
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    Contact Information

    Innercomfortt
    India
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