Institute Of Banking Personnel Selection [Ibps] — Return the transaction amount of application fees which is debited from my account but considered unpaid.

On 2nd April 2022, I Gaurav made payment for the application of RBI grade B (GENERAL). The amount is debited from my bank account but showing transaction failed in the application. I didn't receive the transaction amount which i made back in my bank account. As mention at the time of making payment on page that they shall reverse the amount into my bank account. I tried to connect on IBPS customer care but i am not able to connect with them.
The details of transactions provided below.
Kindly do the needful and return the transaction amount which was considered unpaid into my application.
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    Institute of Banking Personnel Selection [IBPS] Phone
    +91 22 2854 3310
    +91 22 2854 3275
    Institute of Banking Personnel Selection [IBPS] Address
    IBPS House, 90 feet, D.P.Road, Off. Western Express Highway, P. B. No. 8587, Kandivali (E), Mumbai, Maharashtra, India - 400101
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