My luggage worth approximately ?1, 00, 000 was lost/misplaced because of the NEGLIGENCE of IntrCity staff, and till today they have failed to provide any proper resolution.
Their staff admitted that my bag was missing, made us get off the bus, and then literally drove away. I have video evidence of the entire situation and proof of their acceptance regarding the missing luggage.
Inside the bag were expensive clothes, personal belongings, and even an ancestral handmade item of emotional value that cannot be replaced.
After days of delays, excuses, and making me run around for updates, the company has now offered me just ?5, 000 as “compensation” for a loss of nearly ?1 lakh. This is not customer service — this is complete irresponsibility and disrespect towards passengers.
I am extremely disappointed and mentally exhausted dealing with this situation. No passenger should ever have to go through such negligence after trusting a transport company with their belongings.
To everyone reading this: PLEASE be careful before travelling with IntrCity or trusting them with your luggage. If this can happen to me, it can happen to anyone.
If this issue is not resolved properly, I will be proceeding legally with all the evidence. Was this information helpful? | 
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