I am writing to raise a serious complaint regarding an unfortunate incident that occurred during my journey from Pune to Indore on 23 August 2026, booked through RedBus.
During the journey, the window next to my seat suddenly broke, causing glass pieces to fall all over me. As a result, multiple glass shards pierced my body, causing injuries and significant pain and distress.
I immediately informed the bus driver about the incident. However, instead of providing proper assistance or taking responsibility, the driver simply stated that it was a “technical fault” and that such things happen, and that they could not do anything about it.
I find this response extremely irresponsible and unacceptable. Passenger safety should be the highest priority, and such an incident could have resulted in much more serious injuries. Was this information helpful? | 
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