Interior Company By Square Yards — Complaint Against Interior Company Non-Delivery and Non-Refund of Chandelier Amount

Website: www.interiorcompany.com

As part of the agreement towards token settlement with the Interior Company through Square Yards, an amount of ₹10, 499 was paid on 7 March 2026 specifically towards the purchase/supply of a chandelier. The amount was paid based on the company's commitment to arrange and deliver the chandelier as part of the agreed scope/settlement.

However, despite receiving the payment, the company has neither delivered the chandelier nor refunded the amount of ₹10, 499 collected specifically towards the product.

I have made repeated follow-ups with the company regarding the pending delivery and subsequently regarding the refund. Despite being given sufficient opportunity and repeated requests to resolve the matter, the company has failed to either deliver the product or return the amount received.

It is particularly concerning that the company has continued to retain the amount for more than six months without providing the product for which the payment was made. The continued retention of the amount, despite repeated requests for resolution, has caused me financial loss, inconvenience, unnecessary follow-ups and considerable mental harassment.

I am therefore seeking intervention and appropriate resolution of this consumer grievance.

Relief Sought

I request that the company be directed to:

Refund the entire amount of ₹10, 499 collected towards the chandelier, as the product has not been delivered even after more than six months.
Pay appropriate compensation for the financial loss, inconvenience, repeated follow-ups and mental harassment caused due to the company's failure to deliver the product or process the refund.
Pay applicable interest on the amount of ₹10, 499 from the date on which the refund became due until the date of actual payment.
Provide written confirmation of the refund and closure of the matter.

Despite having received the payment, the company has failed to fulfil its obligation to supply the product or return the money. I therefore request to take up this complaint with the concerned company and assist in securing the refund along with appropriate compensation and interest for the prolonged delay and inconvenience caused to me.