[Resolved]  Nsoft Solutions — nsoft solutions hyderabad

Address:

Andhra Pradesh

I am a user of Beam cable and I have been facing connectivity issues since last week of July. I called the customer care and registered a complaint for them to fix the issue. Responding to my issue, a field technician visited my place and checked some settings and then he made some connection changes from the main box and the connection worked fine for a few hours after he left. I was sent an SMS stating the the issue was fixed and in case the issue persists I may escalate the issue to the concerned department which I did. This time, the field technician does not show up and I keep calling the customer care to fix my issue but in vain. I called up the field technician and he does not answer my calls. This goes on for 2 weeks and in frustration, I called up the customer care and spoke to a supervisor named Manahor and have requested him to fix my issue at the earliest and also to replace the cable from the main box to my home. The supervisor told that he will send a field technician immediately to check the issue. A field technician arrives at my place and checks the connection and sees that there was no issue with the connection and he is not sure why the connection was not working however told that he will replace the cable the following day as it was already late in the evening. And the next morning I am waiting eagerly for the technician and he does not show up. I waited for three more days but still no news from him. Frustrated with this I call up the customer care and speak to the same supervisor Manohar and explain the issue and he immediately sent out a field technician to my place. At this time I was already without proper internet connection for a good 3 weeks. I asked the supervisor to issue me a waiver for the bill that will be generated as I have not been able to use the internet for all these days. The supervisor told that he has taken my complaint into consideration and will arrange a call back from the 'Accounts Team' within 24 hrs regarding the waiver. In the mean time a field technician visits my place and check the connection and finds out that there is a cable cut somewhere in between. He fixed that and told me that the connection will work just fine. I can now connect to the internet but again after using it for a day, the connecting was lost. I also do not receive a call from the 'Accounts Team' even after 24 hrs regarding the waiver. I called up the customer care again and lodge another complaint regarding the connection issue and they told me that they will dispatch a technician within 24 hrs. And as before no technician comes to my place