Itrade Internet Private Limited — No Product delivery(Samsung Galaxy M21 Mobile) nor refund of amount. Fraud website-www.justjaldi.com

Address:	175, KAGALWALA HOUSE, Behind Mercedes Showroom, Bandra Kurla Complex, Bandra East, Mumbai, 400098, Maharashtra, India
Website:	www.justjaldi.com

I willing to purchase new mobile and selected Samsung Galaxy M21(6 GB RAM & 128 GB Internal storage). However it was not available at Samsung site or in any stores or on Amazon/Flip kart. While searching on Google again and again, I found website i.e. www.justjaldi.com, where said mobile shown available. To Confirm availability, I called on their customer care no. [protected] on 5th Jan 2022 at 14.09 hr. Customer care executive confirmed the availability and asked to call back after purchase of mobile and give them order ID enable them to deliver the item faster.
Hence on same day i.e. on 5th Jan 2022, I made Online payment for Rs., 15, 609/- at 22.12hr through net banking. But till next day's afternoon, I not received any order confirmation email nor they provided estimated delivery period/delivery date.
I suspect something wrong happened and there may be scam or fraud so On 6th Jan 2022 morning I cancelled the order and called customer care to refund my amount back. However the person on the call was very arrogant and instead assisting me he asked for my Whats App number for unknown reason. After few minutes I received call and caller told his name as Pritesh Kulkarni. He informed that the mobile ordered by me was not available with their warehouse and when I informed that I cancelled the order and require my amount back, he insist me to select another mobiles available with them or purchase water purifier from their website but amount will not be refunded, it will be kept available in the wallet. So I again visited their site and selected another Samsung mobile with different colour than previously selected. I Whats App him the screen shot of that model but said mobile also not available in their website. He then What sApp me a link, i.e. https://www.justjaldi.com/mobile-bazaar and asked me to go to the link and purchase the mobile.
However on said link, limited models of mobile available and those are costly comparing to other mobile websites. The mobile chosen by me was also not available there. Mr. Pritesh Kulkarni then insist to purchase water purifier or TV or something else from their website but they won't refund my amount.
Whenever, I WhatS app him on his number [protected] to refund my amount, he either ask me to purchase water purifier by sending pictures and product detail of their water purifier or asked me to read the terms and conditions of the website.
This website and operating company is totally fraud, they display each and every mobile on their website and when a customer willing to purchase, they allow the customer to make online payment. But after making payment they call to the customer and inform that said ordered product is not available with them hence select another product or water purifier but if customer ask for refund, they point out policy of the website and terms & conditions.
If there is non-availability of any product at their website, they supposed to mention not available on the website and suppose not to take order and payment from customer. But they allow customer to make online payment even though the product not available with them.
It shows the company formed and website created by them is just to do scam and cheat the customer.
I raised police complaint against the company to recover my amount. Now the mobile number from which Mr. Pritesh Kulkarni and their customer care mobile number might be changed by them as police tried to reach to them by dialling the number, said number shown wrong and ask to check the number dialled.