Jaquar Complaints & Reviews

I am residing at bangalore, near kengeri upanagara, we purchased few bathroom fittings along with shower panels on 07.02.2017 for our newly constructed house. At the time of purchase it was told that, the demo would be provided once the fixation of the fitting are installed for shower panels. As there was no proper guidance given, we arranged to fix the panels in all the bathrooms. Before the purchase of the product, the sales person / person who gives the demo informed that, there is a thermostat system which works in the shower panel and we need to just turn the nob according to the warmness/ temperature which is required and the cold and hot water will be mixed together as per the requirement but when the water from the shower is drawn, the water is too hot or too cold, the mixer of the same does not happen properly. And the liver of the nob has come out 2 days ago. Request you to kindly arrange to send your representative to our house and solve the problem at the earliest. Thanks and regards, awaiting your call. Keshava rao, mob:[protected]

Dear sir,
I have purchased a mixture tape of jaguar and the local supplier mr. Anup dev of sarupathar installed it by a local plumber. To my great dissatisfaction the mixture tape is not working properly.
The local supplier advised me to lodge complaint to jaguar customer service toll free no.
The complaint was lodged on 6th january 2020 but till today no technician visited to check the problem.
I just want to know actually what is the turn around time to serve the complaint as depicted in your company's policy.
I feel highly dissatisfied by your attitude towards serving a complaint.

With regards,
Mehbub alam,
No. 2 rajapukhuri gaon,
Po-uriamghat,
Dist-golaghat, assam, pin-785601
Landmark-near uriamghat atma bodh ashram.
Regd. Mobile : [protected]

I'm staying in mangalore, brigade pinnacle apartments. The fitting for bathroom & kitchen as informed by builder is of jaguar, but it seems to be substandard quality as every fitting in my house is having problem even though it's not a year for purchase of the apartment from brigade group.
Pls understand and consider my problem as every tap or faucet is having some issue.
Regards,
Akshata rao

Jaquar complaint status update [id: 2542787]as on till date i have not received any information or no body contact us regarding this issues this is not the very first time, it is their regular practice.
Kindly update me the status of my complain, if the are not interested to resolve these issues, shall i go for consumer court on the ground of these complains and other documents.
With warm regards
Girish vats...

We are very disappointed with the services given by your service provider for bathroom cleaning.. He took 875 rs for the services but we felt it was waste.

I request you to kindly do not send this person again also we want the services back at no cost..

This time we are higly disappointed with the services as the chemical which he used for cleaning has made bathroom surface whitish.

I want you to take this matter seriously and take actions regarding this as soon as possible.

Regards
Yogesh kabra
Registered no. [protected]
[protected]@gmail.com

I had registered a complaint for service support (Service call #[protected] and the same was done and a bill was handed over to me and being held up with some urgent work i handed over the payment to your agent without checking the works carried out.

I later realized that your person had charged me rs.590 for a product that's under warranty and on raising the issue no one has bothered to respond apart from your local service co ordinator who asked to share the proof of purchase to him to get the refund processed. After which no one has bothered to respond to my emails.

I have registered water leaking of my bathroom faucet and to replace a seat cover on december 20 and 21 from my registered phone number [protected]. The service person came to my house on 21st, but the complaint was not resolved. He told me he will come back 24 and complete the work. After that i have been calling your customer service repeatedly and the last complaint no is 00005342. I am very disappointed with the service jaguar is providing.in this time of need i have not seen the customer support that you people have promised of.

Hi
Looking to the brand, I had used all Jaguar fitting in all my 14 bathrooms and kitchen totally.
The Flush valves are very disappointing. After use the never stops. Even with pressure pump the flow is very less in 2 flush valves. The service engineer has visited 2-3 times but problem still not resolved.
This time I myself stayed back to see what is the problem and to my surprise he said you need to get the flush valve kit changed on chargable basis.
When there was problem in the valves why do i need to pay and why the defective valves were not replaced by them .
Two taps have broken from the threads.
Four Plastic Handles of toilet Facets have broken .
Why jaguar should not replace the defective fittings ??
I did not find any special quality in Jaguar fittings

Dear Sir,
I have registered my complaint several times through this forum. I have reported about rusted and bubbled Jaquar fittings and taps. It reflects that the Jaquar service team is not responding to the complaint and not minding the complaint through this forum. I have e-mailed my address and details of problem several times to their e-mail address. Till now they have not replaced the rusted jaquar taps & bubbled fittings. Now eight months over from the date of complaint to them. Kindly do the needful otherwise suggest what action can be taken against them.

With Regards,
Dr. N. Uthayakumaran

My consealed flush tank is overflowing / there is leakage since 29/12/2019, 2 am.
Even in past, i had same complain and your technician came and repaired overflowing flush tank.
Water is precious, we need to conserve... It's being wasted since last 20 hours
Please send your technician asap.
I purchased in feb, 2019, and installed in march end 2019.

Worst and miserable experience with a premium brand... Flush with negative suction... Never ever works properly... Killing our peace of mind for last 6 months... Never flushes out properly and takes ages to re fill... We have tried correcting it for atleast a dozen times... No use... Never ever go for jaguar sanitary wares... Its only a show item... Can give u head ache for eber

Sir, i had written many times but i had not received any satisfactoey solution or answer.
I had purchase bathroom fitting from jaquar and it got faded and rusted (Colour change) and also leakage problems.
I had also written earlier but they denying to change these fittings or give some solution, many times they sent the massages of resolved of complain even the did not visit to see the problems. Kindly look in to matter to resolve these issue.
God will help me.
Thanx &rgds
Girish vats

Dear sir,
I registered my complaint several times through this forum. I have reported about rusted and bubbled jaquar fittings and taps. I have noted the jaquar service team's simply response without initiating for action in this site. I have e-mailed my address and details of problemto their e-mail address. Till now they have not replaced the rusted jaquar taps & bubbled fittings. Now more than six months over from the date of complaint to them. Kindly do the needful.

With regards,
Dr. N. Uthayakumaran

There are four high flow buttons with do not return after the use as the springs of these buttons are defective performance. Water continues to flow in shower after the closer of lever of the diverts. One has to pull back the button to stop the flow of water
Apart from this two new numbers of high flow buttons assembly bottoms are required. Absence of these there is difficulty to use the bathroom shower.

I have purchase geyser of 25 ltrs of your company and was facing problem as it was not getting heated much only half bucket is filled with hot water even when geyser is preheated for more than three hours. And to use shower is a dream

Than your executive visited my house and said the its thermostat needs to be changed

But now after repairing also it is not being heated much and i have got a review from people that your brand doesn't hest much and is not suitable for place like shimla

I invested in your brand higher amount of money considering your reputation but now my money is total waste

Sheetal
[protected]

This is aditya, as i procured a geyser of 25l, 3 year back from your authorized dealer.

Now it has issue (Its wire is burned) and for the same i'm following your local service team & called them around 30+ times in last 1 month but they are not resolving my issue.

If this issue is not resolved till 6th dec 2019 then i need to raise a complaint against jaguar in consumer court, here i'm listing name & no. On which i called & coordinated.

Once your technician visited and as per your team i need to procure wire, which cost me around 1k which is not available with any of your dealer & service center.

Abhishek srivastava [protected]
Mohd. Shan [protected]
Service center:[protected]

Sir/Madam

I had registered a complaint no. 01180907 on 22.11.2019, for which your executive Sumit (+91 [protected]) visited and during servicing, he broke the upper part of the angle valve.

When i complaint, he made me to talk to some Mr. Saurav Bansal (+91 [protected]) who assured me that he will get my part replaced in 20-25 days and Sumit gave me every thing in writing on Jaquar's Job Sheet no. 025935.

Today, after 15 days, when i called Mr. Saurav, not only he misbehaved with me, according to him, this replacement is not easy and the customer is ""Majboor"" because he is at mercy of him and his Company.

When i told him that i am no ''Majboor'' and company has to honour its commitment or else i will take consumer court's help, his words were "kar lo jo karna hai"

I have the recording of the telephonic conversation for your ready reference.

Please look into the matter and tell me when will i get my part replaced for sure and what action should be taken against such people maligning good name of Jaquar.

I have jaquar fittings in my new home which are not even a year old.
The pipe of one jet spray has a hole and one of the wc has leakage. After 2 weeks of follow up a technician came and without solving the problem has closed my complaint. On speaking to service provider experienced a bad unprofessional arrogant tone.
I have been jaquar customer for years and this is the first time i am experiencing this type o[censored]nprofessionalism, hence writing to you.
Please attend to my issues to maintain my trust on your brand. Below is the message received for complaint closure for your reference.

Thanks for choosing jaquar. Service call refer. No. 01213092 has been resolved, for further assistance please call on jaquar customer care toll free - [protected]

Hoping to hear from you soon
Regards
Dr. Alka walavalkar

I am r. Ramesh from mylapore, tamilnadu. I purchased kira shower enclosure - 120 x 80 old archimede model, in the month of march 2011. The glass door of the cubicle was broken and i was interacting with jaquar people for the replacement of the glass door. I was interacting since may 2019. But, till today, no proper response. Each one is diverting to other people.
Mr. Ashok - [protected]
Mr. Sanjay - [protected]
Mr. Saran - [protected]
Mr. Darwin - [protected]
Mr. Sathish - [protected]

No. One is giving proper reply. Very poor service and coordination in jaquar.
I want someone to attend immediately.

Dear jaquar team,

I am, ayana ghosh from kolkata new town area, writing to you with bitterness in mind and with a hope that a brand like jaquar will do justice and not leave me as a customer nowhere.

The story was not like this, a couple of months earlier, when i was excited with my new flat, to which i have decided to decorate my bathroom with jaquar bathroom accessories. The company representatives mr. Rai (Known since i had done my last procurement in 2013) & mr. Dey, came to visit my flat and after doing a feasibility, recommended me to go for a frame based cistern along with commode. This was for branding of the product and since day 1 the same was shared by the orientation centre team as a quotation. Based on the advice i have asked my builder to modify the walls and thought to go with the frame.

Surprisingly, after my purchase, your team is now saying the frame supported cistern variant will not fit into my bathroom. He accepted his mistake to miscalculate and he promised to replace the product from the dealer m/s bengal trading company. However, since then no one is bothered to communicate with me and now phone calls are not been attended. I have already spent to purchase your product, spent to alter my bathroom walls, invested my time, but all in vain.

I had plans for shower cubical along with rest of the bathroom fittings from jaquar bathroom accessories, but now i am sure i have to rethink about any other brand for the same, considering the experience given by jaquar.

I am attaching the copy of invoice here for your ready reference.

As mentioned earlier, i hope you will resolve this issue; else, i will be compelled to understand that this is a normal practice within jaquar team to harass customers like us and i assure you that this will result into creating a few detractor for jaquar within our fraternity.