Jaquar Complaints & Reviews

My kitchen tap is not working properly and it is in the warranty period l, so i tried to contact customer care no. Many a times, but all times it is giving the answer that all executives are busy on other call. Also i waited for much time on call but all the times it keeps on saying that all executives are busy. It is a method to fool the customers. So i request for quick reply.

We purchased jaquar 3l water heater in november 2016. We have been uaing jaquar products regulalry but this time this product has not met jaquar standards. Its not working properly and we are facing issuse because of this. We are not getting hot water.
Request you to pl look into this, being a regular jaquar user, we would appreciate your help and timely action. We are having bills and everything.
Pl change this water heater as soon as possible.

We bought a jaguar water heater with remote for our home. (Alexa plus hz 20 ltr) the heater was not starting up and we raised a complaint with the local service provider (Nexus enterprises, palakkad, kerala). They visited, inspected and said that the remote has a problem and will be replaced (Their service job card no. 1781 dated 22/10/18) further we were asked to follow up with jaguar toll free number in kochi and also with one mr. Dileesh...

To,
The general manager,
Jaquar and company,
Plot no. 306, udyog vihar, phase iind,
Gurugram – 122016, haryana

Subject – complaint about your product geyser.

Dear sir,
I have been using jaquar geyser for last 4-5 years. At present, it has gone out of working. I complained on customer care. One gentleman visited my residence and said that the company has been bi-furcated and the other one will look it after. My geyser is a. O. Smith mark.

I called on no. [protected] on 26.11.2018 and was told that it was holiday and response i might call next day. I called today on wednesday but no satisfactory but it is my complaint that such a carelessness from the side of your renowned company is deplorable. I purchased it from roorkee and my home town is located on nh 58 only 7 kms away from roorkee.

You are requested to look into the matter on urgent basis and provide me the necessary help in this cold month and oblige.

Thanking you,
Sincerely yours

(Dr. M. Ahmad farooqui)
680, qila manglour – 247656
Distt. Haridwar (Uk)
Mob. - [protected]

Plz send some body taps are not working and hand shower is not ok in one month i m complaining again for hand shower and also body jets of artize is having leakage so plz clear these three problem water speed is very less from the tap and flow of water and feel is not good so plz send somebody to see this today because we feel bad all the time at home about product

Purchased in august and fitted wall mixture 3 in one. Hot water flow is very much slow n less quantity. Complained twice with numbers 1) thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 01014652.
2) thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 01039020.
So far no action.

I am a resident of 504, coral-a, shalimar city, delhi wazirabad road, ghaziabad.
The builder m/s mr proview had installed jaguar faucets in the entire society,

The vendor was combined enterprises, noida and there was a promise of 10 years warranty on the faucets.

The item started leaking after a few months.

The technicians from jaguar visited in may and put a washer and minimised the leaks although i had to try very hard to stop the leak.
The system is again giving the problem.

I registered a complain on jaguar customer care and the number is 01043658 on 23rd.
The technician visited and advised that as he does not have spare parts he will come the next day.
He provided a service slip with a noting that bill not available although i advised him that the stores has the number
And he can have it from there. I even told him that i will pay him the cost of the replaced parts.

After he departed from there i received the message that call issue has been resolved. On contacting him he said i will need to
Lodge another complaint and he will come tomorrow if advised.

This is surprising. I am virtually trapped with this jaguar.

I raised another complaint with the number 01047416.

However if the complaint is not resolved by today i will destroy the item, take photograph of the faucet and post
On the social media so that people should know the 10 years warranty promise is a fake.

Previous complaints are not attended from last month i. E october
Complaint number is 926456 on 18/10/2018
Its been 35 days that nobody attended the complaint. We are not satisfied with your service. Please have a look at this complaint on prior basis.
This is really harassment we are facing.
Our showers are not working taps are not working.
I didnt expect this type of service from your side
Ridiculously worst service ever!!

I have been having trouble with the i flush system from the day we got it installed and every time the service people comes and checks and doesn't solve the problem at all it has been 3 years and i have lost count of the number of complaints i have filed is there a solution for this problem at all??? Every time the service person visits and puts the blame on some thing or the other and we run around to rectify it and again it's the same old story. The i flush just doesn't work at all

After complaint service center. A technician comes and says he will come with senior.
No one solve my problem.
Company also not resolve my problem.
Self they close my complaint at customer care center without my satisfaction.
So much costly products and performance is zero leval.
I suggest everyone not go for jaguar and artize tharmostates.
If my problem will not solve. I will go to consumer court early.

The bathtub mixer tap is not functional for the past few days. The hot and cold taps are not moving at all and we are unable to use the bathroom as the taps are jammed. This problem has been occurring consistently for the past few months and every time your person comes it becomes operational for 1-2 months and then we continue to face the same issue repeatedly. The mixer needs to be replaced for a permanent solution. Kindly send your person as we are facing a problem continuously and needs to be addressed asap

Service person was not ready to close main tap on terrace, how can i leave him alone and myself go on terrace. I have lift facility also but service person was very bad behaved person i have ever seen in my life. Please b noted. It's technician's duty to close the main tap. How could i know to close or open the tap and leave my home alone at the evening time.

My registered service call reference is[protected]Registered on 3rd november 2018), my geyser has not been working from day1, the shopkeeper had asked me to call up customer care. I had lodged a complaint on 3rd november 2018 and was told that the technician has been assigned and will visit your place within 3 days. Post this i have called up customer care[protected] more then 10 times still no resolution. Each time i had called they said due to festivals this thing is delayed, now that all the festivals are over can you please process this request.

Calling customer care is such a pain, they would waste easily 30 min, they have no records of the calls made by customers.in every call the problem has to be explained

The name of the technician assigned was rakesh (76xxxxxx16), this guy is not picking call not even reverting.

I can submit complaint on 15th november 2018. "01018767" this is the request number. My registered mobile number is [protected]. Today morning i get message that the issue is resolved. When i call your concern person who provide i=his personal number that he is the technician head [protected]. He told me today before 6pm he can resolved the issue. But now when i call him he did not pick my call.

Dear sir,

My complained no is 01012323. I have complained on 14 november 2018 and technician (Mr hira) visit my office on 15 november 2018. He checked and told me battery box rusted it is not repairable and it is not cover with under warrenty. This product i have purchased from last three months and it is your responsiblity why it is rusted. I have attached orignal invoice copy please check it and rectify my problem as soon as possible..
Kind regards
Mob-[protected]

Suresh chand kaushik
Maintenance engineer
Hba india

We are builders currently operating in south delhi. We are regular buyers of complete bathroom solution from your dealers approx 100 sets a year

We have lodged a complain no 01009760 on 13th nov, till now its not resolved
Can we know the reason.

Sorry pathic service.

We may have to shift to another brand for our upcoming sites if this is the services.

Service are going from bad to worst.

I have registered my complaint on last tuesday 13th of nov.2018 with id 01004453.. Nobody came to executive the problem neither i received any call regarding the complaint to be sorted. This is really pathetic service of jaquar.. If this behavior continues i think time has started for the downfall of company..2 times i had call to the customer care. Both the times complaint was registered and then follow up.. But no progress till date.. Look into the matter and respond.

I complained about the basin mixer on 24 august 2018 via complaint number 00749834.. The problem was not fully resolved i was told by the technician that he will be closing the complaint from their end but will return after few days to replace the check nut and phase but he never came... Then i again complained via complaint number 00954651 the other technician attended it but he didn't brought check nut so he told this time complain won't be closed and some one would visit in 4-5 days to change the parts but to my surprise that complaint was closed that evening itself.. Then i again complained via complaint number 00972245. To my very surprise that complaint was closed without any person visit.. Then i again complained via number 00974122 on 1 november 2018 and till now no technician has visited.. I am very surprised by the service provided by jaquar jammu unit...

Hi this is manvi shah from ahmedabad.
My flush knob is not working and is under warranty. So kindly ask someone to get it replaced. As the water is constantly flowing in the pot and not stopping.
I will be grateful to you i[censored] resolve this asap.
Address - flat no.101, orchid mayfair, praladhnagar, makarba road, ahmedabad -380051

This is with respect to above service request number raised on 14 nov 2018,
Extremely disappointed to say that even after calling customer care multiple times, problem remained unresolved even after three days of registering, such pathetic approach on behalf of service coordinator as well way of dealing is totally unacceptable

Regards
B. N. Sharma
Jammu