Jaquar Complaints & Reviews

I have water leaking problem from one of the tap and hence registered a service call no.01042223 on 22/11/18 which has not been resolved and after contacting the customer care they again registered the same issue no.01168779 on 27/12/18 without giving any reason for such a delay. This company is making false promises. Kindly don't make false promises.if the company can't give service then please don't pretend to do it... Useless company useless staff, worst customer service and just charging higher price for the products in the name of warranty... Never going to buy anything from this company again in my lifetime...

Taps are leaking and after months of continuous calling a person from jaquar came and checked the tap. He said there is a crack inside the tap and he cannot fix it. We got a description from him in written form as well stating same. He escalated the issue and it's around 2 months but no updates.
We plan to reach out to consumer court if still there is no response hence will be great if service can be provided by the company before making it too complex

Thanks
You can always contact at
[protected] or
[protected]

There is constant non stop water overflow from the concealed flush tank in one of the bathrooms and request for urgently attending these complaint because the water tank of the entire society gets drained out due to these constant overflow. There is also one complaint regarding overhead shower in the other bathroom and that is hardly used and is a new one installed.

We are the valued customer of jaguar from last 5 years. But when ever we are registering the service complaint it was not being attended on time. When after visit of the service adviser they do not have the spare parts available with them, they always took 15-20 days to resolve the complaint which is not tolerable.

Hence we are not satisfied with the jaguar services. Kindly improve the service quality. Our last service complaint number was 01142980 registered on 20/12/2018 which is still pending. No adviser has attended the complaint.

Dear sir,
We purchased and installed “jaquar artize ranjoy” shower around one and half year back.
For last few weeks, it has not been functioning well and the water flow is also very week.
We have contacted jaquar customer service several times. However every time the person who visits, says that he does not know how to service this shower.
We are asked to contact jaquar customer service agent in my local area (Lake town, kolkata) by one of the technicians. He gave a mobile number.
The mobile number given was[protected]. We spoke to a lady named sunonjana chatterjee.
She informed us that two people are required to service the shower and she can provide only one and that we should arrange another on our own. We told her that we would not be able to arrange anyone. Also since this is a high tech system, we don’t want anyone else than jaquar technician to open and service it. To this she replied that we are not the only people who have installed jaquar shower and that if we cannot arrange a person, we should forget about it. We asked for jaquar customer service email, to which she said rudely that she don’t have.
We are shocked to get such a response from a representative of jaquar. Especially when the product involved is a premium shower system which cost us a few lakh rupees. Now there is no help regarding service of the product.
Please look into the matter and get the issue resolved asap.
Regards,
Vineet m
Lake town, kolkata – 700089
Mobile no –[protected]

Water leakage from jaquar taps and seat and complaining to there costumer care from 4 months but of nouse.. Jaquar dont cares there service as no service agent/mechanic came to see the defect and they closes my complaint again n again after some days for loging. On askn what n why soo then make me to hold call and same music.. For long and nobody reply and after 30 min of wait i got there cheated behaviour and now hate this jaquar sanitary product.. Dont buy such expensive product as de dont have any service agent to look after.. My phone number [protected]

I bought three nos closets if jaquar from lakshmy ceramics coimbatore. Out of that two got crack in the same places, even after complaining to the company through mail and customer care,. The technician visited and unanimously decided it is not manufacturing defect even after explaining, no response from the company, only they call and tell they will attend and send senior technician. Around rs32000 spent on purchasing. Poor response from jaquar, i doubt whether the higher ups are aware of this problem

Cistern is not working properly and i have purchased the new fitting 3-4 months backs.
There is continuous leakage from it and due to which the water tank of the house gets empty daily.

Can you please send your executive to check and replace the same if there is some damage in parts

It would be really helpful if you take this matter as priority, as this is creating too big problem for us on daily basis.

Dear sirs, wr have a marriage mahal named meenakshi mahal at krishnagiri.in our mahal for all bath rooms.in bathroom we bought 15 nos of flush out pressing type product of your company from salem. After 2 years we face the realsing problem after flushing at bathrooms. So try pls clear it. Some time more water goes out without stopping. We got strucked, so more water goes out during this time. Th

We installed the products of jaquar at our new home, almost all the products are not in function properly. We filed the complaint many time but still the issue is not resolved. Once they come and fix and in some days we face the same problem again.

All the tabs, flush, showers needs repair and some maintenece work. We need the assistance as soon as possible. And the fix you do this time should be permanent. We don't want to face the same issues again.

We purchased complete range of jaguar products for our restaurant. But the flush valves are of worst quality. We are too much tired by repairing them very repteadly. The springs will get jammed always. If once the problem occures it takes minimum 2/3 days to get it repaired, mean while a lot of customer comlaints has to be attend by restaurant staff which adversly affecting our reputation and google reviews.
So here with we are requesting the co. To send good technical person and replace the inner assembly.
We purchased all materials from chabria
& sons /shivaji nagar, bangalore.
Will co help us to come out of the problem?
Our address:
Ashwini tiffanie
Koppa village, (Magadipalya circle)
Bangalore - mangalore highway (Nh75),
Yediyur hobli,
Kunigal taluk,
Kunigal.
Contact: [protected], [protected]

Dear sir,

Refer to my consumer complain dated 21 nov 18 would like to inform you that i have not received any solution from jaguar.

On other hand fresh complain were registered by me on 08 th dec 18 complain numbers are 01101373 and 01101393, would like to inform you that today at 1553 hrs, i have received sms from jaguar saying that my both complains are resolved... I am unable to under stand how without resolving and visiting site complain can be closed... After sale service of jaguar is very poor they don't have any control on after sale team and service.

I can only request peoples not to purchase jaguar fitting because after sale service of jaguar is very poor... And other hand they are asking for money for repair of the product which are under warranty.

Warm regards,

Sarjit singh

I have registered a complaint on 4.12.18. My comlaint no. Is 01085018. The plumber mr hiren has taken my tap for repairing. Since last 4 days, he is neither responding on phone nor fixing back my costly tap. Mr prakash from ahmedabad centre is trying to contact him but in vain. I am suffering as it is kitchen tap. Give me solution immediately as i will otherwise have to escalate the matter.
Regards, devansh zaveri (M) [protected]

We have booked the complaint of instant water heater geazer on 05.11.2018 with jaquar helpline but the same is not being resolved even now on 03.12.2018 we are calling them constantly to resolve the same but no body came to resolve the same. Today on calling at the helpline i got to know that the complaint had been resolved by them though no body came to our home to resolve the same

Kindly look at the matter

With regards
Madhur gupta
[protected]

Hi,

We are developers by profession by the name of terra group and tulip hosuing.

We are trying to complain since four days.

I have used jaquar in many of my resdiential projects.

Facing serious trouble in my home.

Need urgent action.

Toll free number never works. Tried calling 1000 times.

Faridabads technician not attending calls properly.

There is leakeage in wall mounted mixer.

Angle valve below wash basins not working.

Leakage in rain shower.

I want these actions to be taken it very urgently.

Regards,

Rohit kumar

My kitchen tap is not working properly and it is in the warranty period l, so i tried to contact customer care no. Many a times, but all times it is giving the answer that all executives are busy on other call. Also i waited for much time on call but all the times it keeps on saying that all executives are busy. It is a method to fool the customers. So i request for quick reply.

We purchased jaquar 3l water heater in november 2016. We have been uaing jaquar products regulalry but this time this product has not met jaquar standards. Its not working properly and we are facing issuse because of this. We are not getting hot water.
Request you to pl look into this, being a regular jaquar user, we would appreciate your help and timely action. We are having bills and everything.
Pl change this water heater as soon as possible.

To,
The general manager,
Jaquar and company,
Plot no. 306, udyog vihar, phase iind,
Gurugram – 122016, haryana

Subject – complaint about your product geyser.

Dear sir,
I have been using jaquar geyser for last 4-5 years. At present, it has gone out of working. I complained on customer care. One gentleman visited my residence and said that the company has been bi-furcated and the other one will look it after. My geyser is a. O. Smith mark.

I called on no. [protected] on 26.11.2018 and was told that it was holiday and response i might call next day. I called today on wednesday but no satisfactory but it is my complaint that such a carelessness from the side of your renowned company is deplorable. I purchased it from roorkee and my home town is located on nh 58 only 7 kms away from roorkee.

You are requested to look into the matter on urgent basis and provide me the necessary help in this cold month and oblige.

Thanking you,
Sincerely yours

(Dr. M. Ahmad farooqui)
680, qila manglour – 247656
Distt. Haridwar (Uk)
Mob. - [protected]

Plz send some body taps are not working and hand shower is not ok in one month i m complaining again for hand shower and also body jets of artize is having leakage so plz clear these three problem water speed is very less from the tap and flow of water and feel is not good so plz send somebody to see this today because we feel bad all the time at home about product

Purchased in august and fitted wall mixture 3 in one. Hot water flow is very much slow n less quantity. Complained twice with numbers 1) thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 01014652.
2) thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 01039020.
So far no action.