Jaquar Complaints & Reviews

My complain no 00587663 Dt. 07.07.2018 not resolve or attend till now. I regularly try to contact with area In charge of Lucknow through your customer care support team but I don't have any information that how much time further u will be taken to resolve above complain. We have a lot of problem facing with above act. Please resolved problem today itself.

Pankaj Singh

The registered service call reference no. is 00110385. I made this complain two week ago about my tap which had got sum black spots on it and the service man whom i have contacted Mr sovik continuously is always telling me that i have got the permission to change the tap and I will change the tap by Thursday but till now this complain has not been solved

June 2017 I spent 6.5 lacs for a major renovation of 3 bathrooms using Jaquar products including ShowerEnclosures, ShowerPanels, Tabletop Washbasins, Western Commodes & all acessories.Sadly within 3mnths 2 of the WC's went yellow inspite of daily cleaning & good quality water in the complex.Sent several mails & calls to Blr team.Nothing resolved.HELP

Sir, i would like to bring to you knowledge that am very upset with the jaguar product despite being complaining many times the issue is not resolved and more over last time the jaguar person did something wrong with my flush system and was charging me for the wrong deed he did and even the area executive does not know what and how to talk well, i request you to kindly replace my products as since they are fitted the same problem is pertaining in it.
Would be really thankfull if you look in the compalint as early as possible.

Hi!
i am writing to you with all my efforts failing to reach your executives on the call centre
they always connect me to the local vendor of yours here and its on whom i have my complaint, he just says please note my local number i will attend to the call and never turns up.

i have a leaking bath fitting from the 25th of june 2018 and i have complaint about the issue on the 26th. and a person from your company attended the complaint and demanded me to pay him an amount without receipt, i refused to pay him any money without a proper receipt for which he just removed the whole fitting and left it open and left the place saying we need to by a new valve, and aurgued with me saying if i pay him to his demands he would change the rubber and my complaint would be resollved, or else he would recomend buying a new fitting and leave.

i did not bend to his requirment with all the faith on the company and again booked another call,
this time simillar result but different person.
i have lots load of water i have to buy water every day it costs me Rs.1200 per day

being a seniour citizen its tough to take bath with fitting leaking.

still your call centre connects me to the same person who demanded money and says he will come and clear the issue.

how do we allow such thugs inside our home.

is this the standard of jaguar ??

hoping to hear from you at the earliest,

Regards
H.Lachhman
[protected].

We installed an in-wall WC system 2.5 years back which keeps leaking every 3 months from the date of installation. We put in a complaint yesterday yet again for the same issue and despite committing to resolving it on urgent basis, noone has cared to respond as yet and on my 3rd call to get an update, Mr Manir/ Munir - their complaint no. representative disconnected the call after pretending to connect me to a senior!! Pathetic service and quality or Jaguar products!!! Agitated customer.

Hi Team,

We have ordered a shower enclosure (Kristtal trend, 1080/1000*1020) from Bascho sanitary appliances Sopore, Jammu and Kashmir 193201.

Your representative Sher Singh has put us in lurch which is highly disappointing. We have no heard from him since last 20 days and now he has stopped picking up the calls as well. We have always trusted Jaguar with its quality and commitment but unfortunately this has been a terrible experience.

We request you to confirm the status of the order as soon as possible. We will take further action based on your response.

Thanks,
Omar

Please u update u that my complaint no . is 00582717 dt .5/7/18.
Complaint is for the hotel jaquar fitting( we r in service industry) but till date 11/7/18 [5.35pm] after so many calls problem stands same.

When w purcased jaquar material for hotel that time company assured us services with in 72 working hours.

Pl clear me what is the policy of the company for Hotels?

R hotels in priority list ?

Sir, my earlier complain no.is 1989538 .this is very harasing evenafter many discussion with Mr.Ansul shrivastava over phone no.[protected] .my problem is still as it is even Mr Ansul advice me that all issues be sortout within one week but. neither he is not picking phone calls nor sortout this problems.kindly help me and get my fitting change.
Thanx&Rgds
Girish Vats
B-124 Sushant city meerut
[protected]

Sir/Ma’m
I am Nikunj Patolia staying in Surat, Gujarat.
I have installed jaquar products in my home in 2013. After that I am continuously facing an issue with wall mounted single button flush that it stops pullout back and continue draining water.
This complain is for particular one flush only not all other flush. I was complaining this matter since 2013 to your customer care service number form my registered number [protected] and technician come and solve some how. This happens almost every 3-4 months and I complain most of time to customer care. (you can find my complain record from my registered number). In year 2016-17, technician told us to change some part and we paid something Rs. 750. This payment was paid twice because he changed the part two times in two different visit. He never gave a bill of that but to solve the issue we paid. But problem never stops.
Now inlatest complain of june 2018, I registered same complain again and to solve the complain a technician named (Mr. Subhash) came who told that this whole piece/product (flush) was defective since we purchased and this is company fault so we have to purchased new one for Rs. 1850/-. At that time of his visit, my wife and my 5 year old son was at home. My wife told him that if piece was defective than why part was changed earlier so he started arguing her loudly and never except that part was changed. My wife called me and told him to talk with me but he denied to talk with me. He almost shouted at home and forced my wife to sign the receipt for the complain that not solved but she did not. My wife takes a office number of jaquar from him and I called on that number (Miss Naina pick up the phone)and I said if he dint leave the house I’ll call the police. And then he went out by saying “Now solve it by some private agency.”
After that Miss Naina told me that she will send another technician and solve the matter. A new guy visited today (Dt: 10-July-2018) and changed some part called piston and solved the complain after almost a month. He did not ask for any payment and leave without giving us old part or bill. I again called the customer care and told that if the piece was defective from company then why the technician never told us earlier on first or second complain. If he did then we could ask the shopper from where we purchased and replaced the piece. This behavior shows that they are passing a time by changing some or other part so that once warranty period will finish they ask us to change whole piece by full payment. During this talk my phone was transferred to area manager who argued to much with me and never accepted the matter. At last he told me that he asked his technician about his misbehave but dint give answer to replacement of piece. If he is area manager then he must aware about the matter because we already complain locale office (to Miss Naina) about his technician behavior issue. And still the question of product replacement is still pending. I again called the customer care and asked if they have recording of the talk between me and area manger because call was transferred from customer care but they said ‘No’.
From Jaquar brand we never expect such behavior of Manger or technicians. We purchased Jaquar products to get better service and hassle free products. And now I expect to take this whole matter very importantly and solve.

Thanks,
Nikunj Patolia

I am living in Kandaghat and have submitted a complaint. Call reference no. 00576469 and spoke to dealer in solan. In spite of my repeated requests he has failed to come. I am highly disappointed.my add. Air Marshal k s gill. A202. Air Force naval valley view residency. Kandaghat. Himachal.contact. [protected]. I am shocked with the behaviour of dealer of such a reputed company

Not responding to service enquiry.. I have purchased jaquar bathroom fittings from authorised dealer at thamarassery, kerala, kozhikode
All my flush tanks are found leaking and i contact the dealer for assistance from jaquar people.. No response from the company.. I am waiting for the service men.. My ph no is [protected].. Dealer says he contacted the service men and they are not responding.. How cani resolve this? Already i have paid lakhs of rupees to purchase the items..

I have purchased jaquar faucet and sanitary, i have the warranty and bill of purchase, i encountered with faucet flushing problem and angular stop cock paint peeling off problem.. I raised a complaint a year ago and still my problem is not rectified. Customer care service, they regret for the concern but no action taken.
Qns-wht-7851s
Kub-chr-35053f

When we purchase the tap from jaquar showroom the sales tells abt d warranty of colour n finish is 10 years but now we r complaining abt the tap colour n finish in customer care for d tap dullness n roughness but executive who of jaquar not listen anything abt my complaint rather den he is blaiming us for it dat u r using hard cleaner product on tap for cleaning n he deny our complaint for replacement,... I m toooo much fed up from jaquar

Our Jaguar flush cock was repairs in May 2018, but today again the same
complaint occurred. Flush valve is not working, result of it is that water
is continuously flowing, causing serious difficulty. Same fault is
repeated, causing great problem, which shows poor quality of your services.
Because of this fault we are constrained to close the line and same section
is without water, So Pl send technician for repair urgently.
Apart from this our complaint of Jaguar WC is also pending since long
unredressed . Which is not expected from you.Please see urgently.
Thanks,
Justice KK Lahoti.

Address:-
Justice Krishn Kumar Lahoti, B 23, Sector 14, ( opposite to Indian Oil
Building, Near to Metro Station Sector 15 Noida ) Noida. Pin 201 301 /, phone No:[protected] ; Email Address

Complain no. 00554951 the problem is that the tap turned black from some places the service man came to my house yesterday and told me that this is because of the use of acid. But i haven't used the acid and he contacted to his senior the senior said that this cannot be changed as acid was used. I told to the senior that i am giving you the permission that by using harpic or any other chemical the tap colour fades from some parts and the liability for that tap will be mine. I told the service man to send any other service person he said that we do not have that much time. If you won't take any action on this matter then i have to take other actions. I have purchased 5 bathroom fittings plus 1 kitchen fittngs of your company which i have'nt used it till now willing to return all things back to your company.

This is guna venkatesh from bangalore, the i flush -5 nos were purchased from bath world - invoice #696 on 12th may 2015.
These were fitted in 5 bathrooms of my villa, we have been having issues with this flush from last 2 1/2 years.
Every month i have issues with one or the other bathroom were water will automatically starts flushing when not in use, i invariably have to call the customer care to complain and as usual a technician comes and fixes it temporarily, the flush works fine for few days and again the same problem starts.
Due to this issue we have problems with the villa association stating that due to this inconsistent flushing the tank gets emptied.
So most of the time we have to operate by the turn key given to us, this is very very frustrating.
I have aged in laws and a small kid how do you expect them to operate the flush through and lever, which in fact needs to just function with touch of a button.
I have made numerous calls on this, but nobody from jaguar has taken it seriously.
We surely feel that this is a faulty product and needs to be replaced immediately.
I have also raised one complaint on 29th june 2018 with the customer care as two of my bathrooms have the water flushing continuously.
The complain reference number is[protected].
I explained the situation once again with the customer care person stating that i want a permanent solution to this issue and insisted on the same, so post few minutes somebody names yeswant from senior customer care called to know the issue, when explained he stated that the sales head /technical head will speak to me, nobody called.
On 30/06 lourence from the technical team called to check if he could send the technician to fix the problem for which i told him i need somebody senior to come check and give permanent solution.
Please get your senior to speak to me, he said he will speak and return the call, until now nobody has called it has been 3 days.

We request you to look into this issue immediately and sort it out.
Else we will have to take the legal route by approaching consumer court.

You may also check with the customer care the number of complaints given in last 2 1/2 years under the name of guna venkatesh.

I purchased 3l geyser & many other jaquar fittings in jan '18 from aditya ceramics & sk ceramics - vadodara to renovate one of our bathroom. Started using renovated bathroom from march with very minimum usage since we are only two senior citizen members in house & renovated bathroom is used for guests only. A week before faced complete flooding of bathroom & connected room and called our plummber. Tiles broken & found that complete piping damaged due-to geyser failure. Lodged complaint no 00549136 & attended by removing some part & re-setting. Did not work & lodged second complaint no 00561392. This time your engineer opened & found failure of heating element. Not replaced & blamed tds of water. I told that with same water other geysers racold / bajaj are working. Not satisfied & geyser is kept aside. We are senior citizens & please provide us satisfactory product. At the time sale we were assured of trouble free & did not give any ref to tds.

I have purchased jet/fiz and leaking from the pipe with in 3 months.
I have installed jaguar fittting in all my houses.
I have opted for jaguar being renown name for quality and brought the costliest jet sprey but i am sorry yo say that it has not lasted even 3 months.
Other local jet spary costing 2-300 rs have much better record.
Please do the needfull and replace the same asap.
Balchand rajput
E-206 rajlegacy housing society opposite surya nagar vikhroli west mumbai 400083
Mob no[protected]

I have purchased all the sanitary products of jaquar company. One of the product is now in bad condition therefore i have complained for that and your company's customercare person (Kirpal chopra) had checked it also but now he is not picking up his phone for repairing the particular product. I am very disappointed from your service. Copy to kirpal attached with bill complaint submit 21may 2018 no response very bad service