Jaquar Complaints & Reviews

We have took possession of flat in april 2018, jaguar bath as well as geyser systems were provided by builder but all fittings responsibility is of jaguar company. Since we started staying geyser is not working, thrice i have complained on jaguar customer care complaint number and but not a single service engineer turnsup and i get a sms stating that your complaint has been resolved. There is a manufacturing defect in geyser as i am being informed that coil is to be replaced even when not a single minute i have used the geyser. On customer care number i am being asked to hold the call for more than 30 minutes and after interacting with the customer branch service manager i am being informed that they will get back but no one contact me at all. My 1st complaint was when casually engineer had come for inspection in 1st week of may 2018, 2nd complaint was on 23.05.2018 with complaint number being 00460526 and third complaint was on 29.05.2018 with complaint number being 00435149 and i have again today ie. 31.05.2018 complained on customer care. This customer service mechanism of jaguar is almost harassment to me with no fruitful results. I am unaware now which forum i should escalate the matter.

On 09 Apr 18 i registered a complaint for my 15 ltr Elena digital ELD-WHT-V015 water heater bought in Hyderabad on 02 Sep 17 with customer care. The complaint No was 00305651. A service engineer Hemant from your Hyderabad visited within 48 hrs and declared that the power card had to be replaced. Few days later he came with a power card but it was not working. He then took both the original and replacement cards that were not working and said he will report to the Service centre.

Since the last 45 days i have been speaking repeatedly wit Mr VInod/ Mr Narender of your Hyderabad Service centre but they keep telling me that card is yet to come from Gurgaon and that they will revert to me with the spare situation within a few hrs. They have never got back and very time i call up i get the same answer.

I have also called the toll free customer care number on two occasions before today and they assured me that the matter has been escalated. they also made me speak to the HyD Branch who assured work would be completed shortly.

Today when i spoke to the toll free customer care number they informed me that the complaint has been closed as the job has been completed and that they would register a fresh complaint and they registered a fresh complaint No 00457450 dated 28 May 18. I requested to speak to the supervisor as the original defect had not been rectified and check how the complaint was closed. I was then connected to a Mr Ashish of the activation dept who said both complaints are active. He then connected me to Mr Narender in Hyderabad who assured me that the job will be completed within 72 hrs. I do not believe him as the same assurance he has been giving for the last 45 days

I am very upset that i had to wait for over 45 days to get the defect rectified. There is still no clarity of when the job will be completed. please tell me:-

(a) how long does it take to send a power card to hyderabad. How many power cards have been sent against my complaint? on two occasions Mr narender tells me power card has come but it is defective therefore he is asking for fresh one. Is he selling them elsewhere? his service is suspect

(b) How long do i have to wait for my defect to be rectified? Is this what your company’s customer support is all about?

(c) Whom do I escalate the matter to if the geyser is not repaired within 72 hrs as assured by Mr Narender? In this context i would like to talk/communicate with someone responsible as the next step, unfortunately left for me, is to raise the issue to the Consumer Court.

I made a complaint on 9/5 that my over head shower is not working, so on 10/5 yr guy came n took the over head shower away n said that is has to be fixed in the workshop n will take one week time.
Till today no one has contacted me reg the same and i have send several mails n contacted yr complaint center few times, but no one is giving me a positive reply.
Today it has been 19 days n bathroom is not functional as there is no shower.
How do u expect a person without bathroom for 19 days and there r no signs of the shower.
I put jaquar fittings in my house to have peace of mind, but this has become a nuisance and really bad service.
Pls look into the matter and give me a reply asap.

The jaguar wall mounted flush tank is leaking all the time since one week. We had a similar experience before one two years and the technician fixed it. This time we are looking for some other option to replace the wall mounted flush tank with a normal one. Because we don't want this to happen again and again. Wasting money and water.
Please respond back with a solution. We are really frustrated with the leaking.

The hand shower does not function properly with no force of water.
The knob of the hand shower is also broken.
The jaguar basin faucets are broken through which the water leaks.
The finish of the products has become very dull which needs to be replaced. The jet spray which was newly installed is damaged.
So all of this needs to be urgently looked into and repaired.

Products not working properly, color becoming black even after maintenance also plastic part damaging with water complaint no 00431292 & 00084214.
Talked with customer care many times but problems are still not fixed.
Each time they just transfer my call to jaguar branch office delhi and person available in office name kanchan assured me to fix the issue and replace the faulty plastic part but in real sinario nothing was done.
Today again i called jagurar delhi branch office and today they given my call to another peraona name is parth the person is very rude and misbehaved with me in call. He said there is no warranty or matel and plastic part and he can not help anything for this complaint when i asked to show me the same in jaguar website or in warranty card where it is mention about warranty then he started shouting and disconnected the call.
I again called customer care and they transferred my call again to this person.
Now i am planning to take leagal action against jaguar company for this fraud as at the time of purchasing the product they says that product has warranty on plastic and matal part but in reality they are not providing anything.

I am in 102, parsn aahana mambakkam main road, sithalapakkam p. O., chennai 600126. The jaguar tap fixed in my bathrrom is leaking and even after turning it off, the water continues to flow for sometime. Moreover, at times, when i open the tap the shower also splashes water simultaneously. (I occupied this house in nov 2016.). When i took up this issue with the parsn management, i was advised by them to give a complaint with jaguar. Hence this email. Can you please solve this problem?

K sivaguru

I had purchased a sensor tap few months back from ceramic mall, kanpur. As the flow wasn’t proper from the tap so a complaint had been registered and reregistered. After several follow ups complaint was attended and it was told that the jali inside needs to be replaced. It has been replaced today and the service person charged rs 400/- for this jali. When i purchased this tap along with other items i was told that this comes with seven year warranty. This jali is an internal part of the sensor and it is not i contact with the user so it is company’s fault and 400/- should not be borne by the customer. When asked for bill only job card was given with the amount written as spare parts (Photo attached)

In our hotel Bathroom tap is damaged more than one month.
We have already registered complaint many time.
But no response from your side.
If you could not rectify the complaint, please let me know.
Otherwise we will rectify this problem in our own way.
Then we didn't suggest any one to your company items.
We give a bad feed back about your service.

I am doing renovation work at my home 153/2 vasant vihar dehradun, mr. Dheeraj (Mobile no. [protected]) service in charge of jaquar co.in dehradun is not providing sample according to our requirement and he is not supporting to us, since long time. You are requested to take the matter in your kind consideration. As our home project is getting delayed due to his carelessness.

Regards

(Jitender joshi)
[protected]

I am using jaquar fitting in my house, it's all working good, from last 2days the flush is not working, i don't have any number to contact the service person also normal plumber can't able to attend it.
Kindly do the needful.
Provide me the contact number of the service person near to my area.

My address
P. Vaithishkumar
D9-swarnam excel apartment,
33, colony main road,
Crawford, trichy-620 012
Tamil nadu, south india.

I am complaining about the flush which we are using as sanitary unit in our washroom. When we push it to flush then it takes long time to come back to its normal position. By the time it takes time to come back to its normal position lot of water gets wasted. Approximately it takes 15-20 minutes to come back to its normal position. Please do the needful to help us for the same.

Please help me with my aria wall hung wc as I am facing a lot of difficulties in flushing the toilet. Flush switch when pushed for use doesn’t come back automatically after the flush gets done and it continues water flow.

I have attached a photo below for your better understandings.

Please help me and give me a possible solution.

I still avail all the warranties and have bill copy with me.

Waiting for your positive response.

Thanking you

Hi l am living is sushma elite cross zirakpur shampoo punjab. Here we have been living since one-year. All the bathroom fittings in this society or may our block is of jaquar. Since we have bought the house the shower of one of the bathroom does not work due to one of technical reason. And as we complain it to the society keepers they tell to contacts jaquar in the matter. So it is all. How can it be corrected. Help

I purchased one jaquar 6 liter water heater two months back. I made a complaint regarding defect in water heater on 12/04/2018 by registered mobile number [protected]. My complaint was registered. Later after two days without inspecting my complaint i got a message as my complaint solved. Again on 16/04/2018 i repeat my complaint. Without solving my complaint on 08/05/2018, i got the message as my complaint solved. So far no attempt was made to solve my problem. I am forced to take legal action against you

During may 2016 i bought pipes, sanitary ware, showers for around rs.36000/- at kailash marbles, tirupur, tamil nadu. I have lost my bills. So today i visited kailash marbles and requested for bill copy or atleast bill so that i can contact for repairs. I met the owner who was sitting there. I clearly said him that i have lost my bill so please check in your system for my bill. He rudely replied that "that and all we cannot provide you and also it will not be in our system". Again i politely requested him saying my situation. Then with his high voice he said "give me the date and time then i'll give you". For that i said "sir just now you said it is not in the system and now you are saying i can provide of i give the date. So it means it's there in the system so please filter the data and check once sir". For that he said i cannot sit and search for give me the date or go away i cannot serch for. Then i also shouted at him saying that if you can't check the bill for a customer then what for you run a shop and left.

It was really horrible experience that too from the owner of the shop. On trusting jaquar i bought products for my home. But to give my bill details they are shouting like hell. It's really frustrating to be a customer of jaquar.

I would like to make a complaint about the above said subject, i got it installed but the internal jet is not working properly, the pressure with which the water should come when the tap is on is not so, request you to kindly send someone to get the issue resolved. I had brought it from your authorized dealer in mahavir enclave, palam, new delhi,.

Dear sir,
On aug 2018 i have purchased one jaquar bathroom product but now is is not operating and i have purchased it as a good product and its too expensive.
Now the product is not working properly and the product is not upto satisfactory. We are from middle class family this product is too much expensive for us.
While on purchasing your product dealer told that 10 guaranty on this product.
So please send your representative to rectify the problem or replace with new one immediately.

Sir, my hand shower is leaking water due to cut. On complain, your mechanic came and inspected and said that the Cut is not a manufacturing defect and so it doesn't come under guarantee.
But the product I purchased i.e. the HAND SHOWER is still in guarantee period and there is no sharp object being used by me or anyone for that cut to occur. therefore kindly replace the hand shower with a new one

image of the damaged product is attached herewith.

Jaguar - Poor Quality, Terrible Service and Unethical Practices.
I want to bring to your attention to very poor service and unethical practices by Jaguar.
I really regret buying Jaguar products. Not only the product quality is horrible and after sale service is even more terrible.
One has to keep chasing their call centre.
In case you are trapped by buying their products then be prepared for defunct operations and everlasting leakages everywhere.
I also caught them to be very unethical. If you ask service centre operator to escalate the complaint, they would simply transfer call to their own colleague at same level. I caught them today (5-May-2018). On top of that I was promised that my issue shall be resolved by 6-PM on 5-May-2018. But nobody has cared even to attend to this complaint.
I strongly recommend - Never buy their products.
In my case, the complaint was lodged vide Ticket# 00359173 on dated 25-Apr-2018. But no one has attended to this till date.
The concealed tank is leaking since last month.
Earlier, the complaint was lodged vide Ticket# 00340158 dated 19-Apr-2018. When Engineer visited, he did some workaround. Seeing this, I told him that it shall not work. And within four days it again started leaking. So again had to call service center.
Then I had to call service centre again Ticket# 00359173 on dated 25-Apr-2018. But no one has attended to this till date.