Jaquar Complaints & Reviews

I have shifted to my new house since past 3 months. The entire bathroom fittings are jaguar as heard a lot about the brand. But from past 1 month i have been facing a lot of problem in my bathroom shower. It has stopped working completely, even though there is no water problems in my house. Tried to call local dealers but no response yet.
Looking forward for a quick response from jaguar. Thank you.

I have Jaquar Sanitary ware in all the 5 bathrooms in my house and few of them need to repair and change. I have called Jaquar customer care few times but no positive response. Also the service person had came twice but couldn't repair it properly due to lack of repair material. I request you to look in to my matter and I hope I will get satisfactory services from Jaquar ahead.

I got bathroom fittings six years back. But the mixer shower point starts leaking. Mechanic sent after complaint but charged for replacing the phase of tap and 100 rupees for visit.
The defect still perdists and after repeatedly calling and writing to customercare no response is there. Moreover jaquar boasts of lifetime free service and replacements of defective parts. All lies and misselling

I have severe complain on continuous water leakage from concealed flush in both toilets since past almost 1 year. Specially in past 1 month starting from 28th feb, 2018 till 31st march, 2018 there are 5 complaints vide complaint nos as follows :

1. 00184440, dt: 28.2.18
2. 00195280, dt : 03.03.18
3. 00232139, dt: 15.3.18
4. 00264837, dt: 27.3.18
5. 00282499, dt: 31.3.18

Despite of repeated request to your service personnel for senior customer support visit through to your call center and your all support persons visiting my house since past one year, no senior persons visit has taken place till date.

Every time your mechanic visits and cleans the internal flash by spoiling my harpic cleaner and make some stop gap arrangement, which obviously creates problem in next couple of days.

I spoke to your per service branch person pradeep singh also on the issue couple of times and, but no permanent solution come from him and every time he deputes some mechanic to fix the problem without extending or thinking any permanent solution to a valued customer.

My current complaint is pending since 31st march and despite repeated follow-up no one visited me till 2nd april. Every time when this problem occurs my water tank gets empty due to leakage of water from concealed flush from both toilets and it became difficult to run my household activities due to shortage of water.

I have bathroom fitting and have some problem but there is no service provider in my city bhavnagar, gujarat.
If you provide contact details near to my city to service my fittings.
3-4 year ago i have make complain and a person from your side comes and do the needful.
So please do the same this time to.
My details are as under
Dhruv upadhyay
[protected]

Worst ever customer service experience. There was leakage in the cock so registered complaint on 27th march, person came on 28 th and instead of repairing the cock damaged it further and leakage increased. Also the person was not having any spares. Then called customer care again and then received call from the asm of that area who promised to ensure that everything will be done in a days time. The next day a new fellow came but was unable to open the cock as it was damaged by the previous person and then left in 5 minutes. Asm seems the most helpless person with no answers. Again called customer care today who connected on three party with asm who instead of being apologetic, told me that you should be patient and one day your problem will get solved. When and how he has no answer.
This company sells a 100 rupee tap in 500 just in the name of premium brand. They should be boycotted. This is there level of service in mumbai god save people in smaller cities.

Dear sir/madam,
I was using the i flush from 2016 dec. From starting there is a complaint, water draining after flush automatically. Can not stop the flush, knob was not working. We are facing 2 months once this problem still it not resolving.
Then how will use this. Please arrange a solution to change it to new set up, we have feed up with i flush.

The taps i used are now having leakages. They have been fixed in 2015 and now they're leaking. I am very much irritated due to their leakage and i want them to be repaired as fast as possible. I hope that the company would recover them soon so that their costomers don't get disappointed. I hope for the best from the company and also the repairing as fast as possible

I have complain before 2 day for my wash basin leackage problemme person come & said i cant do it my boss will come & do it but almost two days gone there are no solution of my problemme i call that person who come at my home he gave his service manager no mr. Mayur mobile no ([protected]) he ans me that you have call your personal plumber to open than our person comes how roudlyl ans given to me that if you want complain against me complain in customercare thats why i write this msg to your complain department to give some solution about this worst experience from jaquar service management, my problemme was just leakage in washbasin now its flow fast water. Problemme was small but he made it big. Pls solution about my problemme. (Mobile no.[protected], anay m davavala, 3003, kamalnayan paradise, nr. Collegian restaurant, parimal cross road, ellisebridge, ahmedabad.380006, gujarat
My email id: ([protected]@yahoo.co.in)

I'm regularly lodging a complain since 3 months regarding my concealed cistern. My last service call reference no. is 00225383. But I'm shocked that every time my complaint is closed without attending. Once a senior person promised me that not to worry as I'll get my problem resolved within 24 hours. But nobody came to repair. After 40 days a technician called me and told that he'll come in 2-3 days and will resolve my problem. After that its been 2 month and I'm regularly calling him and he is telling the same that it'll take 2 or 3 days. I'm very much disappointed from this kind of service from India's leading company like Jaquar. Really worst experience for service which is not expected from Jaquar. Only you look sales, so don't offer service. It Is really painful that customer spends huge amount to buy expensive items from Jaquar but it goes all in vain...

Sir
Kindly provide me the support as i have one jaguar mixture machine. I have some problem regarding working of tap. my jaguar mixture is not working from more then last two weeks I have called customers service so many time but no possible solution have given till yet. our compliant no 00204287 as been given to us almost 15 days ago. but till now neither service centre has respond or nor the person has visit till now at our office. its seems to be very poor service of such a big brand name. its really a shameful moment that a little issue cannot be solved by jaguar service support. its seems i must have taken a wrong step going with the jaguar brand instead i have used some other brand tap and im sure they had provided some possible solution to me at the same time. im really sorry to say that the experience of service with jaguar is not so good.

This is my complaint number 00231398 which is done on 15/03/18 from ahmedabad. My shower diverter is complaint water is flowing 3 days nonstop. Ensure within 72 hours but after the deadline also no response. 4 times i called customer care& about 25 calls to outlet and related peoples not any person took responsibility for make solution. Really worst experience for service which is not expect from jaguar/only u look sale, so dnt offer service

Sir
Kindly provide me the support as i have one jaquar mixure machine and found water leakage from the centre part of the machine from some days. The machine is almost 5 years old. The machine is provided by my builder during the time of purchasing my flat and hence no warranty card is with me. I hope will look into the matter carefully and take necessary action for rectification of the machine.

Dear sir/ ma'am,
Kitchen sink tap: its surface ring at the counter top is missing and the water is leaking below the counter, so is the tap water spout not switching properly.
Bathroom concealed flush tank: it is leaking water in the pot for a period of time in small intervals.
Shower fitting: has not be fixed properly hence its moving and also water pressure is being affected.
Thank you

Dear sir,
Please note that the delivery opening of the soap dispenser is very very small and soaps gets dried up there. After few days o[censored]sage it gets blocked and many of our dispenser is not working. Being a reputed company you cant afford to make a defective product like this. Your products are priced in a higher bracket in the market you have to think about the viscosity of standard indian liquid soap available in the indian market. Your early reply will be highly appreciated.
Thanks
Dr arup sen gupta

Dear sir, i am the resident of nanded city, sarang-j/204.in my flat, all kitchen and bathroom accessories are of jaguar brand. There is a problem in working with health faucet. I have called three times the jaguar concerned person mr. Sachin ([protected]). But, he did not keep the promise. I am expecting positive action and response to my complaint.

Dear sir/madam,

I was using the i flush from 2016 may. From starting there is a complaint, water draining automatically, can’t stop the flush, knob was not working. This was the last service call refer no.662983. Now again leaking and flush is not stopping. We are facing 3months once this problem still it not resolving. When we ask to the service person they are saying i flush is the failure model. Then how we will use this. Please arrange a solution to change it to new set up, we have fed up with i-flush

My name : pratap k

Registered mob no: [protected]

Regards,

Pratap k

Dear team,
It is utterly displeasure for me that the brand like your company is not valuing their after sales services. Undersigned have raised the issue of the captioned subject several times through dealer, your company representative placed at my home town and also your tall free no, but my every try went on vain.
Twice your company representative visited my house and taken the note of the faulty parts and updated us that he will arrange the spare parts and within a week the same will be replaced, but it's been a year no response or replacement appeared.
This is my last try to update your good office about my agony and apathy.
Hope some response will be there from your end.

We have purchased the showers 6 month ago but they have stopped working since last 15 days and no water is coming from them. So we want the solution for that. 2 days ago one of your service provider ha cime but he does not equipments to resolve our issue. So, please amy other person for solving our lroblem as soon as possible. We need the solution in 2 days otherwise replace thw product.

Dear sir
I have purchased the all fitting of my house of jaguar five year ago
Now the problem in one tab and i have complaint for the same. The company plumber repaired it and charge the amount from me and no receipt has given to me. My tab is in warranty period and the plumber charge the amount from me the name of plumber is jagdish chand and mobile no is [protected]. When i ask him for this he misbehave with my family

I think he is misusing the name & image of company.
Company should change these type of plumbers from these areas
This is my complaint to company if there will be no action i will take legal action

Adv. Deepak sareen bhalla
[protected]