Jaquar Complaints & Reviews

I logged a complaint on 17th June for a fault in my WC seat cover from Jaquar to customer care.
Rep visited a few days later and immediately had a conversation with his supervisor, who without any hesitation raised his hands off the issue mentioning this is something that we can not do anything.
I tried to have a sensible conversation with him as to what I as a customer can do here, I mean what possibly I can do if your product is faulty? But no, even without having me share the satisfaction code the ticket was bypassed and marked as resolved. (Even after I said that I would have a conversation with Customer care again, please till then have this in open state)

Cut to the next call made to Jaquar customer services, somehow after so many tries I was able to reach out to them, the phone rep redirected me to another person who supposedly is responsible for taking care of such issues but that guy also didn't take the responsibility and simply wanted to move away from the responsibility.

Later I had to take help from Twitter, I was relieved as I was assured there from Jaquar's official channel that I will be heard.
After multiple follow-ups there, I got a deadline for the issue to be resolved, then to further follow-up sufficient days later the deadline date, the admin blocked me on Twitter :P
I am no longer able to communicate with the Jaquar team on Twitter now.

I did the same thing on Facebook's official channel but no reply from there whatsoever.

I don't understand now, how and where should I go and take my grievance.

Attaching all the screenshots for reference and proof.

Hope through this channel I might be heard.

Diverter loose in both side rotate in 360 Degree round and round

I complained about the faulty handle of my Jaquar seat on 13 June,
The plumber came on 15 june
Checked and said the part has to be replaced which was under warrenty
And the replacement can take upto 15 days
We agreed and went on
15 days went by i tried to call the plumber multiple times he didn't pick up the phone
I contacted customer care
Which sent my complaint to escalation
I explained everything, they assured everything will be fixed As soon as possible
Couple of days went by i called escalation again
They put the area head on line
Of ludhiana MR. Kamal suneja on the line
He assured he will get it done in 2 days
2 days went by i called them again
This time I was angry
And i demanded answers
Kamal Suneja gave me his number and assured the plumber has taken the part and issue will be resolved under 24 hrs
Today is 13 July a whole month has passed and my issue has not been resolved
Kamal suneja, the plumber don't pick up their phone
This can be labelled as robery
This company is by far the worst experience
I demand justice for the harrasment i had to face for the last 1 month

Geyser is not working, not heating water, even it's display is not showing anything.

Water flow slow down Walmixer

Plush Metropol not working properly. Permanent water leakage is observed.

I've been trying to contact the jaquar customer service from the past 15 20 days for repair of our flush system but there isn't any response from their side. I got it repaired and paid rs3000 for new flush installation and the very next day it came out, then they sent another agent who looked at the problem and wentaway saying im bringing some things to repair it and necer comes back. They don't answer calls and if they do there's no response from the executives nor do they send any agent causing massive inconvenience to us.

We are having a problem in tap. It’s hole is blocked

The hot water pressure flow is very very low. Req you to do the service.

My diverter handle get loos from bottom.also have issues regarding tap.please healp

Dear Team,

One of my tap is leaking water continuously, may be the wiser issue or what.

Water is continuously leaking please send you engineer immediately.

Thank You
Shashank Khatri
[protected]

I had raised a sensor tap complaint with team on 23rd June'22. Till date its not resolved and when contacted customer care they said it will take another 15days. When i asked to share order form details then the Delhi branch refused to share. The behaviour of the Jaguar Delhi branch team is unacceptable. A bathroom is inoperative for 15days n will be same for another 15days. And the workaround cost has to be born by the customer.

I flush installed in all three bathrooms . Not working properly since 5 years . Numerous complaints but no permanent solution. Need replacement immediately.

Flush fitting popped out. Water won’t stop coming out of the pot.

I have a Jaguar tap which keeps dripping water and stains the stone platform. No one picks any of the Jaguar service phones. Even the 1800 no is not picked.

My diverter move tight and leak

One flush valve leaking another front plate missing.

We have complained 2 times but there is no response from your side .
the date of complaint was 15th and 18th of june .
first complain number is 00758942 i[censored] are not able to fulfill the service from your end we will return all your stuffs to the distributor.

The flush in 2 bathrooms of my newly shifted flat which has Jaquar fittings in all the bathrooms as well as kitchen, are not working. The plumber stated that the flushing system parts (siphon and Ball cup) are damaged and need replacement. Whether these would be covered by warranty. Please get it serviced urgently.

I have Installed 6 nos of i flush valves in my G+ 4 story building in the year 2020. My water tank is 4 feet above the 4th floor roof. I have installed i blush valves 3 rd, 2nd & 1st floor two bathrooms. These 6 nos of I flush valves have worked few days after installation, subsequently these valves are giving trouble. when ever i make a complaint to Jaquar service help line with continuous fallow up, their technician make a visit attend the problem and make it work. After 2 days these valves again stop working. Last two years I am struggling with this problem without any permanent solution. I have contacted their Hyderabad service manager but every time new technician comes tries to attend the problem. Once they have replaced total valve cartridge also but problem not solved. I am requesting them to provide permanent solution. Some technicians are indicating to replace I plush valve with Metropole valve without any Guaranty of solution, Some technicians are indicating to provide pressure booster pump. I am not getting 100% assurance of solution to the problem. Valve replacement needs breaking of tiles and exposing line it is a major work. I am requesting Jaquar company to provide me guidance and technical support to resolve my problem.

Product purchaser phone no. [protected], location Czech colony, Hyderabad-18