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Jaquar Complaints & Reviews

1.2
Updated: Jan 17, 2026
Complaints 1652
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361
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Jaquar reviews & complaints page 76

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P
priyadarshini chinhara
Jul 13, 2017
Resolved
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Address: Cuttack, Odisha, 754028
Website: www.jaquarindia.com

Dear sir,
I have purchased one commode latrine (Floor mountable) with model no. Lys-wht-38851s from your recognised dealer kiran sanitation, link road cuttack, odisha. After mounting the same the water leakages from bottom part while using the flush. Due to this it is now unserviceable causing a lot of problem.in this regard vide the registered service call reference number 501882 dated 7 july 2017. I contacted the regional office at bhubaneswar but did not receive any help from your side. Please do the needful action immediately.
Aug 18, 2017
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2017
Jaquar Customer Care's response
Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
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    J
    Jaffer Moiloth
    from Tellicherry, Kerala
    Jul 11, 2017
    Resolved
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    Address: Kannur, Kerala, 670672

    I complained on 28 th jun 2017, compliant number 495663. Service person just visit home and he told me another higher team will visit and solve your problem next day. But till today they not solved my problem.

    Once again i registered today on 11-07-17 and he told me your old complaint cancelled by service team...!!!

    Hope a good service from jaguar
    Aug 13, 2017
    Complaint marked as Resolved 
    Jaquar customer support has been notified about the posted complaint.
    Verified Support
    Jul 12, 2017
    Jaquar Customer Care's response
    Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
    4-7-2017
    dear jaguar Kitchen + Bathrooms item
    india

    purchased brand name jaguar 1 mixer -309kn in dec 2016 from haridwar. problem is that water coming out from mixer is very low

    ajit tandon mob : [protected]
    d-50 shivalik nagar
    haridwar
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      A
      Amit M Patil
      from Mumbai, Maharashtra
      Jul 10, 2017
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      Address: 411057
      Website: www.jaquar.com

      Hi,

      I had purchased a 3 litre jaquar geyser some months back. It has some issues and for last 4 weeks i am trying to get the customer service to help me out. One person turns up and he tries to fix it but doesn't manage to do so. He made the problem worse and now we have to disconnect the power supply to the bathroom.
      Post that i have raised 2 more complaints and each time someone informs he would be here but doesn't turn up.
      Instead of solving the issue they just keep auto closing the service request because of sla and then raise a new request. The support person keeps on giving time and doesn't turn up

      One of the most pathetic companies and service is even worst service. This is the last product i am buying from this company and will never recommend this to anyone

      Complaint nos :-

      18th jun :- 440822
      23rd jun :- 460953
      4th july :- 492376
      10th july :- 510848 (Auto cancelled previous complaint and raised new one due to sla miss)

      Regards
      Amit
      Aug 14, 2017
      Complaint marked as Resolved 
      Jaquar customer support has been notified about the posted complaint.
      Verified Support
      Jul 11, 2017
      Jaquar Customer Care's response
      Sir, Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
      Shower panel hot and cold water not mixing, I mean hot water not come through tap.when I turned tap only cold water came out.i cheked gizer and connection of pipeline everything is OK.this problem from 10th of June, and I complaint dealer and customers care, but still problem is not solve.
      Glyser not working
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        S
        sameerpjoshi
        Jul 8, 2017
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        Dealer selling duplicate products

        Address: 411017

        Hi,

        My Kitchen tap was leaking. After I contacted the local plumber, I got to know from him that the spindle of the tap has damaged and I need to replace it.

        I thought of buying the spindle from local Jaquar dealer in Pune. The dealer name is Shree Krishna Traders in Kalewadi, Pune. I went to the shop and asked for the spindle. He gave me the spindle for INR 350 . When I asked for the receipt, he denied and...
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        J
        joshihc
        from Noida, Uttar Pradesh
        Jul 4, 2017
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        Address: 244901

        Sir, I lodge complaint ref colour fade of my plastic wc cover on 17/6, after repeated request coy Rep visited in 22 and took photography and gave job report. Now almost more than 10 days lapsed no action taken by your firm. When again contacted to customer care they told that Rep will again visit . Is this way of satisfying customer. I have made my mind that I will never purchase your products in future also ensure that no relative would purchase.
        Harish joshi [protected]
        Jaquar customer support has been notified about the posted complaint.
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          G
          gauravsood4321
          from Chandigarh, Chandigarh
          Jul 2, 2017
          Resolved
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          Resolved

          Address: Ludhiana, Punjab, 141001

          We had purchase sanitary ware vide bill no. 5584 dated 3. May.2014 from akc store our flushing and seat cover is not working from 19.6.2017.
          We had complaint on 21.6.2017 and on 29.6.2017 at customer care till now our complaint is not resolved.
          So you are requested it resolved it by tomorrow or we are compel to move to consumer court.

          Thanking you
          Pawan sood
          [protected]
          Aug 5, 2017
          Complaint marked as Resolved 
          Jaquar customer support has been notified about the posted complaint.
          Verified Support
          Jul 03, 2017
          Jaquar Customer Care's response
          Dear Mr. Pawan, Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
          I have made repeated complaint over kitchen tap and shower, complaint no. 455685 was given last 20 days ago, but till date not attended. Such a worst service not seen in any other company product. It is advisable not to purchase any product of this company, which have no after sell service and no surety to run this product smoothly.
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            S
            Shubh 007
            from Delhi, Delhi
            Jun 22, 2017
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            Address: Meerut, Uttar Pradesh, 250001
            Website: Jaquar

            I bought "jaquar" taps just because of its popularity but i didn't know hat it is the worst company. I filed a complaint about 18months ago but i didn't receive any response. I filed the complaint 4-5 times after this only a serviceman came. He asked for 600rupees because he said there is some problem with the part of the tap, i gave him the rupees. Till 6months i neither got my tap repaired nor my money back. When i tried to contact the serviceman he said that i will return you the money after 3-4 days, after this incidence he stopped picking up my phone. Now after 5 months he picked up my phone and when i asked him for the money he said that he has been transferred to some other place. This is extremely annoying.
            So what is the use of buying such expensive taps either we can buy cheap taps of cheap companies. And till today i haven't received my money.
            "i want my money back" and kindly improve your service and stop befooling customers and contact me as soon as possible.

            Name-nidhi agarwal
            M-[protected]
            Jaquar customer support has been notified about the posted complaint.
            Toilet flush is not working
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              J
              Joy Gopal Singh
              from Kolkata, West Bengal
              Jun 21, 2017
              Resolved
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              Address: 0674
              Website: [email protected]

              Sir
              I purchased jaquar hand shower in march 2013 and after four year this product had a leakage from their top section and i hereby request to repair the same at the earliest possible. It is to inform you that though this product was purchased from prakash supply agency (Bhubaneswar, odisha) i didnt keep any bill for this due to the construction process under builders supervision. Further, one of such hand shower fitted at other bath room got
              Leakage, but i had replaced it with a new one of other brand. So i request your big company to please extend your help in this regard. Unless i will be compelled to purchase a new one of other brand. I had in many occasions made calls on your toll free number, but there is no response. O
              J. G. Singh
              [protected]
              Jul 24, 2017
              Complaint marked as Resolved 
              Jaquar customer support has been notified about the posted complaint.
              Verified Support
              Jun 22, 2017
              Jaquar Customer Care's response
              Dear Mr.J. G. Singh, sorry for the inconvenience caused to you, we are forwarding your details to our Bhubaneswar office to take necessary action.

              You can provide your complete address & other details at [protected]@jaquar.com.
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                P
                premnarang
                from Harda, Madhya Pradesh
                Jun 20, 2017
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                Address: Bathinda, Punjab, 151001

                I have brought water heater from bharat bath gallery amrik singh road bathinda.

                Today i have installed the water heater and found that not in working condition. I have started water heater and not got the hot water after 15 mint.

                I request you to please depute your engineer.

                Regards
                Prem narang
                [protected]
                14263, st no. 2 a ganesh nagar
                Bathinda punjab
                Jul 22, 2017
                Complaint marked as Resolved 
                Jaquar customer support has been notified about the posted complaint.
                Verified Support
                Jun 21, 2017
                Jaquar Customer Care's response
                Sir,

                First we will register the call & attend the call .
                from future onwards please register your calls with our Toll Free No.[protected].
                Do not mix hot and cold water in shower but mix in tap
                My complaint already recorded by Jaguar
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                  P
                  Payu vohra
                  from Tindivanam, Tamil Nadu
                  Jun 13, 2017
                  Resolved
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                  Resolved

                  Bathroom fittings

                  Address: Chennai, Tamil Nadu, 600079
                  Website: Jacquard bathroom fittings

                  This is third i am facing the same problem... Leakage in my bathroom fittings.. When ever i call your services centre.. The response is so poor and annoying.. Transferring call from one person to another and asking same details again and again plus your service never show up.. All you ppl know is to sell.. Useless service ever seen 😡 regretting for buying your products.. Even a local bathroom fittings entrepreneur provide quick and good...
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                  M
                  man_delhi
                  from Delhi, Delhi
                  Jun 9, 2017
                  Resolved
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                  Resolved

                  Address: Ratlam, Madhya Pradesh, 457001

                  Sir,

                  I have been following up with Jaquar, Indore for the replacement of defective Sink tap i purchased in Feb17 in Ratlam (Usha Nainani). Despite of agreeing to the fact that it is defective piece they have sold to me, they are not ready to replace as they don't want to bear the cost of defective piece, instead they want me to bear its cost. Please help escalating this to Jaquar management and assist.
                  Thanks
                  Manish Kumar
                  [protected]
                  Jul 19, 2017
                  Complaint marked as Resolved 
                  Jaquar customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 09, 2017
                  Jaquar Customer Care's response
                  Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
                  Verified Support
                  Jun 14, 2017
                  Jaquar Customer Care's response
                  Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
                  Kitchen taps leakege continues when it is used by ...some blockage in taps.
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                    S
                    Satyendra Naik
                    from Hyderabad, Telangana
                    Jun 8, 2017
                    Resolved
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                    Address: 500016

                    Sir i have 10 flats with 3 bedrooms & 3bathrooms each with complete jaquar fitting when there are health or target loose whenever it happens i request jaquar service center or tollfree number the response i get is very poor
                    When your representative comes and states that he is only techetion not plumber he cannot do any thing in this regards i got in touch your tollfree number where mr harpeet headed me pationely and stated wr are not technic basin taps and healthfaucet should make own arrangmeant with local plumber he was rude to me i request let me know that you do only sales costly utilities and do not do after sales and service
                    Jul 10, 2017
                    Complaint marked as Resolved 
                    Jaquar customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 09, 2017
                    Jaquar Customer Care's response
                    Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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                      N
                      nihal jalan
                      from Kolkata, West Bengal
                      Jun 6, 2017
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                      Address: Jaipur, Rajasthan, 302016
                      Website: Jaquar

                      Sir i had purchased some internal parts of jaquar 2 months before with all bill and the man who came also give us bill and said that it will cover 1 year of warranty.. Now today one of the man from jaquar has come for replacing the parts and replaced the broken parts. After doing so he is asking 200 rs for the labour charges and the materail which is replaced.. So why should we pay to him.. The parts which we had purchased contain 1 year warranty so whats the reason behind of paying for that stuff.. Also when we are using for 7 years no problem come and after purchasing the internal parts suddenly after two months its broken.. Is that your company policy or your parts items is chinese..
                      Jul 14, 2017
                      Complaint marked as Resolved 
                      Jaquar customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 09, 2017
                      Jaquar Customer Care's response
                      Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
                      I called jaquar 10 times though no one came to solve the problem .the customer care executive was worst . they dont know how to talk. they told me to call me back in ten minutes, it is 10 days but still i didnt received call from the executive ., the jaquar is non recommandable company .
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                        A
                        Arun Kumar Bhargava
                        from Kanpur, Uttar Pradesh
                        Jun 4, 2017
                        Resolved
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                        Address: 208024
                        Website: jaguar.com

                        We purchase a Commode along with a cistern in November 2016. The cisterin is giving us problems every fortnight. We have to call a plumber and he says that something is getting stuck and charges Rs. 150/- per visit.

                        I think there is a design defect in the cistern.

                        Please arrange to have it checked. We are an old couple aged 87 and 80 and feel helpless.
                        Jul 11, 2017
                        Complaint marked as Resolved 
                        Jaquar customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 09, 2017
                        Jaquar Customer Care's response
                        Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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                          G
                          Gurinder Ghotra
                          from Una, Himachal Pradesh
                          May 31, 2017
                          Resolved
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                          Resolved

                          Address: 174303

                          I am complaining about the bathroom fittings you have done in house located in jalgranta. Showers are not working properly and the taps and flush system just seem to run out of water every other hour. Its a new house and we have been having this problem for the last two months. Local pkumber was unable to detect the problem. Kindly send your plumber at the earliest
                          Jul 2, 2017
                          Complaint marked as Resolved 
                          Jaquar customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 01, 2017
                          Jaquar Customer Care's response
                          Sir,
                          Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
                          We are facing the flush leakage problem from last many days...our water tank of 1000 ltr, been empty twice in 24 hrs so please send your engineer to repair flush and resolve the problem, do needful as soon as possible.
                          our house address;
                          W - 52, GROUND FLOOR,
                          GREATER KAILASH PART 1,
                          NEW DELHI 110048
                          Product - FLR-CHR-5173B S/L SINK MIXER .
                          BILL NO04396.
                          DT-19.10.2015
                          company gives warranty for 10yrs but the product quality is so poor.its broken within 3years which is not possible with any other company.its 2nd time happening with me.* photos shared
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                            N
                            Nileshraghu​
                            from Surat, Gujarat
                            May 30, 2017
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana, 122050
                            Website: www.jaquar.com

                            I've made complaint for jaquar flush leaking service call reference no. Is 296410 on their customer care toll free number-[protected] on 25 apr 2017. However, when the service person representative (Name tausif) visited on 27 apr 2017 he asked rs. 1600 for part replacement. I even talked to his manager name asraf vohra from happy home service surat. However he informed that company is not providing him replacement so he cannot provide it free of cost. My product is under warranty and so no charge is applicable. I've even made complaint on jaquar website 01 may 2017
                            Link: https://www.jaquar.com/products/contactus but no action has been taken yet.
                            Jul 2, 2017
                            Complaint marked as Resolved 
                            Jaquar customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 01, 2017
                            Jaquar Customer Care's response
                            Sir,
                            Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
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                              C
                              from Chennai, Tamil Nadu
                              May 27, 2017
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600023
                              Website: jaquar

                              On 15th March 2017 i had complained of a defect over head shower. I gave a complaint on customer care [190199] and their representative named uday kumar came. He told that the shower as a manufacturing defect and needs to be repaired/replaced. He told that i would take 20-25 days for repair /replacement. Till this day i had made numerous calls and complaints but there is no proper response. On 11th April I made another compliant regarding the same bearing complaint no: 260386 but there was no proper response. The customer care people say that I have to talk to the concerned person in chennai service area, but the guy in chennai service center says that he hasn't received the product yet from the company. This is my life's worst ever customer service from the most reputed "JAQUAR".
                              Jul 2, 2017
                              Complaint marked as Resolved 
                              Jaquar customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 01, 2017
                              Jaquar Customer Care's response
                              Sir,
                              Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
                              The kitchen sink tap mixer is leakage is observed. Earlier your technician have visited. However he told us that he shall revisit again. Kindly attend the same
                              ADDRESS- A204 Oacufuc tower, sagar city v P road Andheri West Mumbai 400058
                              1. queen series shower mixer needs repair as the selector know does not work (unable to change from shower to tap)
                              2. kitchen sink mixer leaking
                              3. master bed room shower mixer selector not easy to operate.
                              Toilet spray handle is cracked. It is not working.
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                                M
                                Madhu King
                                from Bengaluru, Karnataka
                                May 25, 2017
                                Resolved
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                                Resolved

                                Jaquar called to be number one bath fitting provider in country now becoming famous for their pathetic customer service and day loot. We had asked for replace of inlet piston of flush 3 months before which was done by customer care executive and surprisingly we observed leakage within few weeks. Later we had to call up customer care guys again to fix this. Then came to know the truth that first guy came from Jaquar replaced from copy and not original one. Second guy offered to replace with 50% price with so called company fittings and story dint end there again it is leaking now for which guy came and demanding hefty amount just to check that.

                                Customer care service at Jaquar being super pathetic and not even a single person is ready to talk on this instead they are busy in blame game! next action on this would be going legally on Jaquar india. Hope they will not let me go till there and resolve my issue.
                                Jun 25, 2017
                                Complaint marked as Resolved 
                                Jaquar customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2017
                                Jaquar Customer Care's response
                                Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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                                  Raj MD
                                  from Mumbai, Maharashtra
                                  May 23, 2017
                                  Resolved
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                                  Resolved

                                  Address: North Goa, Goa, 403402
                                  Website: consumercomplaints.in

                                  My name is Raj Dalvi. I am from Goa. I had purchased jaquar fittings for my bathroom while constructing my house. Initially everything turned out to be good. But now, the equipment's have faded and are not as bright as they were. I complained to jaquar authorities by sending them the pictures. But didn't get any response. I am attaching the pictures herewith this complaint at your disposal. Kindly request you to consider it and give the appropriate service.
                                  Jun 25, 2017
                                  Complaint marked as Resolved 
                                  Jaquar customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 24, 2017
                                  Jaquar Customer Care's response
                                  Dear Sir,
                                  Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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                                    Mohit Maloo
                                    from Sultanpur, Uttarakhand
                                    May 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal, 700025
                                    Website: www.jaquar.com/products/contactus

                                    W.C. purchased on 03-07-15 but within 4 months the seat cover started getting discoloured.
                                    Complain ID 215263.
                                    After 1.5 years of the complaint being registered, we were informed that the same had been rejected on frivolous grounds that the consumer had poured harpic on it. When contacted, the customer care team who had in the past mentioned that the seat replacement was on its way, said that "higher management" had rejected the claim.
                                    It is recommended that the same be changed at the earliest.
                                    Jun 24, 2017
                                    Complaint marked as Resolved 
                                    Jaquar customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 24, 2017
                                    Jaquar Customer Care's response
                                    Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
                                    The band mixture is not working properly. The shower is not stagnant in ise and stops after 2-3 minutes o[censored]se. With this the mixing is also not working in the shower.
                                    This is not efficient to the working
                                    as the shower goes less in accordance
                                    The small pulp to shpwcase the shower doesnt work.
                                    it doesnt remain stagnant even after pulling it.
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