Jaquar Complaints & Reviews

I've made complaint for jaquar flush leaking service call reference no. Is 296410 on their customer care toll free number-[protected] on 25 apr 2017. However, when the service person representative (Name tausif) visited on 27 apr 2017 he asked rs. 1600 for part replacement. I even talked to his manager name asraf vohra from happy home service surat. However he informed that company is not providing him replacement so he cannot provide it free of cost. My product is under warranty and so no charge is applicable. I've even made complaint on jaquar website 01 may 2017
Link: https://www.jaquar.com/products/contactus but no action has been taken yet.

On 15th March 2017 i had complained of a defect over head shower. I gave a complaint on customer care [190199] and their representative named uday kumar came. He told that the shower as a manufacturing defect and needs to be repaired/replaced. He told that i would take 20-25 days for repair /replacement. Till this day i had made numerous calls and complaints but there is no proper response. On 11th April I made another compliant regarding the same bearing complaint no: 260386 but there was no proper response. The customer care people say that I have to talk to the concerned person in chennai service area, but the guy in chennai service center says that he hasn't received the product yet from the company. This is my life's worst ever customer service from the most reputed "JAQUAR".

Jaquar called to be number one bath fitting provider in country now becoming famous for their pathetic customer service and day loot. We had asked for replace of inlet piston of flush 3 months before which was done by customer care executive and surprisingly we observed leakage within few weeks. Later we had to call up customer care guys again to fix this. Then came to know the truth that first guy came from Jaquar replaced from copy and not original one. Second guy offered to replace with 50% price with so called company fittings and story dint end there again it is leaking now for which guy came and demanding hefty amount just to check that.

Customer care service at Jaquar being super pathetic and not even a single person is ready to talk on this instead they are busy in blame game! next action on this would be going legally on Jaquar india. Hope they will not let me go till there and resolve my issue.

My name is Raj Dalvi. I am from Goa. I had purchased jaquar fittings for my bathroom while constructing my house. Initially everything turned out to be good. But now, the equipment's have faded and are not as bright as they were. I complained to jaquar authorities by sending them the pictures. But didn't get any response. I am attaching the pictures herewith this complaint at your disposal. Kindly request you to consider it and give the appropriate service.

W.C. purchased on 03-07-15 but within 4 months the seat cover started getting discoloured.
Complain ID 215263.
After 1.5 years of the complaint being registered, we were informed that the same had been rejected on frivolous grounds that the consumer had poured harpic on it. When contacted, the customer care team who had in the past mentioned that the seat replacement was on its way, said that "higher management" had rejected the claim.
It is recommended that the same be changed at the earliest.

I have lodged a complaint for not working of Mixer on dated[protected] on your Toll Free customer care reference no no 354805. Plumber of your company visited but they did not sorted out the problem of mixer and I did not signed the letter of satisfaction. but regret to inform that my complaint 354805 was closed without solving the problem and without my satisfaction. Again I lodged complaint for this on[protected] with reference no 364083 which is still unattended Please look in to the matter.

My washbasin tap is leaking. Staying in apartment which was built by m/s chandra & chandra constructions a year ago. I request to kindly examine, and repair the problem. Since there is warranty of 5 years from your company.@ b. Krishna kishore, flat no.402, datta sai redsidency, near krishna mandir, seethammadhara, visakhapatnam-530013, mob no.[protected]

I have registered a complaint against leakage of tap on 09/05/2017&reminded it on 13/05/2017&16/05/2017 but no action from your end. On my first complaint through the toll free number it was informed that your sevice center will send the mechanic within 72 hours! When i reminded your executive promised immediate action within 24 hours! On my second reminder also they offered immediate action!! Can i expect any remedial action in near feature?

Yours faith fully,
P. Yesodharan
Nediampolayil house
Alleppey-688006
Kerala mob [protected]

I purchased jaquar hand faucet in april2016 and after six month product had a leakage from their top section and i request lot of time to our vendor but it not work, my weak point is i didnt get any bills for this due to the construction process under builders supervision.
So I request to your big company if you can help in this and exchange my product so i will never leave faith on this brand itherwise i have to go with other brand as i am using this brand from last 25 years in my couple of houses.
Neel Kamal Mishra
[protected]
Purchased from jaquar, gomtinagar
Through Builder Mukesh Keswani
Address : house number 15, Harihar nagar, Lucknow near by D K Marriage lawn.

Dear jaquar,

Reference my complain no - 318070 dated 4/5/2017

After given follow up request 3 times finally service technician visited yesterday! Product is sku: ald-chr-079 which became faulty from inside itself!

Service technician directly declare it inside cartridge became faulty by physically damaged by outside! Which is impossible to believe by any human being! Cartridge is totally inside product. How it can be damaged by outside.

Service technician told me yesterday that. I have to purchased the same which cost around rs. 1600/-

I have invested more than 1 lakh rs in jaquar product 1.5-2 years back when i build my new house. And i definitely not invested such money for seeing these days of false promise of 7-10 years of warranty!

Hence requested to peoples that please solved this problem with priority.

Otherwise,

My friend is a big lawyer in kolkata high court. I will file case against jaquar company for there misleading marketing practice by provided false warranty certificate and also charging very high price of there product for future proof to we indian consumers!

Waiting for you positive response.

Thanks

Debabrata das

[protected]

I er. Kannan before one and a half year i renewed my residence and complete changed the bathroom fitting with jaquar..

Now some of the fittings are heavely leaked and water being wasted..

I request that please send a service men for complete service..
My residence address as follows..

P. Kannan., be., m. Tech.,
Asst. Exe. Engineer (Pwd)
Door no.1/294/d3, plot no.9,
M. M. Nagar 4 th street,
(Oppo) yadava ladies college
New natham road,
Thiruppalai
Madurai-14.

We have a mixer in the bathroom in the wash basin. This is not very old (Do not know the date of purchase etc). The same is leaking drop by drop constantly and wastes over a bucket of water in 24 hours.
As you know water is the most valuable resource, we do not like it being wasted.in addition the drip drip sound is disturbing our sleep.

Pl have this repaired/replaced as deemed fit.
Alok goyal
M-[protected],[protected]

It is essco 2in1 wall mixture bought on march 2017.in the very next day shower but is not working
This is a sheer harassment that no one has come to settle it down yet and this is such a nasty and pathetic product buying experience.

I repeatedly asked the telecaller executives to deal the same with an urgent basis as the same fitting has been installed in my washroom and we are unable to use shop executive came and thay didn't set up shower set it's too bad too worst

I want an immediate attention on the matter and a compensation on being harassed, giving such false commitments and getting penalised for buying such low grade product

Malfunctioning of 2 way valve due to leakage, kindly depute your service engineer on below address-
Kiran mehta
Mrudula engineers
504, pratibha, opp. Teen petrol pump,
Lbs marg, thane (W) 400602
Maharashtra, india,
Ph :[protected] /25407707
Fax :[protected], mobile: [protected]
Email: [protected]@mtnl.net.in., [protected]@mrudulaengineers.com

Sir,
On 9th April, 2017 the sliding glass door of the glass cubicle got out of the frame and broke when it was operated causing minor injury to my son . Very unaccepted as it was provided a lifetime warranty by my seller. The photos taken after the incident is attached herewith for your reference. I would be greatly obliged if you kindly replace my broken glass so that it be again put to use. Thanking you,

Jiten Bhuyan
Shantipur Hillside Bhutnath,
Guwahati-781009(Assam)
Phone no.[protected]
Email: [protected]@gmail.com

I had registered a complaint for broken WC seat cover, Complaint Reference # 154337.on Feb 27. The technician came and took photographs of Bill and broken broken seat cover promising to revert. We kept contacting( at least 10 times) the tollfree # .
Every call we were assured that they are getting approval and shall get it attended. Eventually nothing was done and finally on March 24 we received a SMS that our complaint has been resolved. When I called back I was told that the seat cover broke due mishandling.
I dont how a toilet seat breaks just by sitting on it and more ever for almost a month I was led to believe that it is being attended an I was also told that the delay was on account of getting approval for replacement and then how come all of a sudden the complaint was closed.
I simply don't understand how the complaint call centers work as there is no record and no traceability of the communication and what was promised and what was said by your reps on call. Morever since the the call attendee takes note on his side there is no way of knowing what is being noted down.
I would prefer all complaints and communication via E-mail as there is a continuous record and communication is traceable and everybody becomes accountable. Other wise the customer support is a farce with no accountability as it is not supported by written word.
Still hopeful that somebody is listening and cares about integrity and honesty

I had purchased all bathroom fittings of Jaquar brand through local agency M/s Amset in Trivandrum, Kerala in Aug 2015. The house has been in continuous occupation since Sept 2016.
The health faucet in the toilet attached to the master bedroom was having a problem of low flow/ pressure. Complaint Ref no. 122858 was lodged on 15/02/2017. The said complaint was attended by a technician Mr Vishnu who suggested replacement of the flexible hose. Another technician Mr Reji came on 20/02/2017 and made the same conclusion. The complaint was closed without resolving the same on 22/02/2017.
So a new complaint was lodged with Ref no.147030 on 24/02/2017. After several followups Mr Reji and Mr Josh with support from Mr Dinan, Regional Manager replaced the flexible hose. The complaint was stated closed on 02/03/2017.
Within another 20 days, a new problem of leak was observed on the same health faucet. A new complaint was logged with Ref no. 227362 on 29/03/2017. It was attended by Mr Shibin who replaced the lever and spring on 31/03/2017. Since the problem was not resolved, he suggested replacement of the head unit. The customer service report states “leaking” to be “replaced”. However, the complaint was closed on 31/03/2017 without resolving the issue.
The unit started leaking continuously after that. Please find attached a video of the same.
The cycle of frustrating days of followup started all over again, including Branch Manager, Mr Unni. Although it seemed a case of faulty product and still under warranty, I was told that I will have to pay for the spare replacement plus the service charges of technician.
To expedite the matter, this was agreed with Mr Unni who send Mr Shibin and Mr Josh on 7/4/2017. They came with a new head unit and replaced the faulty one. But the problem of low pressure was noticed again. The health faucets in the other two toilets are functional and do not have this issue.
In conclusion, the problem which started on 15/02/2017 is still unresolved for the same piece of health faucet. I have completely lost trust in the quality assurance process and customer service of Jaquar.
Would appreciate your urgent intervention to resolve this on priority.

We have purchase the pipe fittings from Abhinav in Thane. Now we face problem of leakage from flexible pipe. Kindly depute your person immediately on below address

Kind Regards
Kiran Mehta
Mrudula Engineers
504, Pratibha, Opp. Teen Petrol Pump,
LBS Marg, Thane (W) 400602
Maharashtra, India,
Ph :[protected] /25407707
Fax :[protected], Mobile: [protected]
Email: [protected]@mtnl.net.in., [protected]@mrudulaengineers.com
Website: mrudulaengineers.com

Heights of professionalism and unethical response so far!

Is it a crime to report an issue and look for resolution? Jaquar has blocked me from Twitter, just because they failed to help me out with the situation. I have not received any detailed description of their response so far, can I know Why?

They had polished the product for us last time- thanks, but again there is this same issue we are facing with the product, what's my fault in that? Should I not report that? and look for resolution?

This is a situation of cheating with customer and I will take this to the consumer court, Dehradun. Planning to file a case.

Thanks.

Kindly look into the issues raised by us regarding bathroom glass enclosures placed at our site which are in very shabby condition because of water droplets permanently settled on glass walls and even the sanitary fittings are in bad shape.

During the course of negotiation, we were committed by Mr Rajiv Sharma and the dealer that water droplets will never settle on glass enclosures and there will not be any rusting problem on the hinges placed with it.. but it exists even though properly maintained by us.

You are again requested to kindly look into the issue and resolve.
Thanks and regards
SUSHIL KUMAR
[protected]