Jeevansathi Internet Services — Account suddenly got deactivated

Firstly my account had a paid membership...and these guyz were just not updating my profile pictures...i requested them by complaining about the same issue on msg for almost 2 weeks and suddenly they deactivated my account from jeevansathi and said the required documents are not there ..where as i submitted all of the documents to them ...what an irresponsible and unprofessional behaviour is this ...so disgusting ... what the hell is happening?? what you guyz are doing??