[Resolved] Jeevansathi Internet Services — Profile ZRWX6829 with life time membership disabled

MadrasDreams

Aug 29, 2021

Website:

jeevansathi.com

Hi

JS has disabled my life time membership ZRWX6829 id citing invalid reasons and even after I've submitted the proof and evidence as required.

Please request to enable the id or refund the amount paid.

Failure to do so will result in consumer complaint.

Thanks
Ravi

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Oct 2, 2021

Complaint marked as Resolved

Jeevansathi Internet Services customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

Jeevansathi Internet Services Customer Care's response Dear Team,

Greetings from Jeevansathi.

We would like to point our reasons behind taking necessary the necessary step as following changes were made in member's profile-

1) Change in Marital Status from 'Divorced' to 'Never Married' after using the Profile with former Marital Status for over 3 years. The change in Marital Status was made in February 2021
2) Change in DOB from 14th January 1983 to 14th January 1986 after using the Profile with former DOB for over 3 years. The change in Date of Birth was made in February 2021
3) Constant changes in Caste on the profile
4) Constant changes in Mother Tongue on the profile

We requested member to share reasons for above cited points and failed to receive satisfactory response, because prior to suspending the profile member never reached out to us regarding the incorrect critical details on his profile.

We allowed member to create a new profile with correct details and to continue his search, however we stated clearly that no membership benefits would be transferred onto any new profile.

Thanks and Regards,
Jeevansathi Support Team