Jio Telecom — international roaming never worked

Address:

Kolkata, West Bengal, XXXXXX

I traveled to hong kong and china last week and returned on sunday night. Before visiting i activated my international roaming pack by paying rs.1101 through myjio app. The call center executive informed me that it will work on csl hong kong and smar tone hong kong while being there and china unicon in china. I tried to sync while being there and got the message that my sim does not allow me connect into those network.

After coming back i lodged a complaint and the call center executives are giving me one excuse after other and but not refunding the amount. I am totally frustrated and thoroughly harassed.