Jiofiber / Jiohome (reliance Jio Infocomm Ltd.) — Subject: Complaint Against Reliance Jio Infocomm Limited for Non-Installation, Poor Service, and Refund Request

Address: B 209 A Bhajanpura Delhi 110053

I am writing to formally lodge a complaint against Reliance Jio Infocomm Limited (JioFiber) for deficiency in service, lack of communication, and failure to fulfill promised installation after receiving payment.

I made a payment of Rs. 3332.46 on 5th August for a new JioFiber (JioHome) connection. The details are as follows:

* Request Number: LR00001657YI
* Transaction ID: 20260805210480000291722570697475655
* Amount Paid: Rs. 3332.46

At the time of payment, I was informed that the installation would be scheduled on the same day. However, no installation has been carried out to date, and no communication has been received from Jio or their vendor regarding installation scheduling or service status.

Despite multiple attempts to contact the concerned representative, my calls were not answered and messages were ignored, even after being marked as “seen.” This reflects extremely poor customer service and negligence.

I also sent a formal complaint email to Jio’s official customer support email IDs, but no response has been received from their side so far.

Due to this lack of communication and failure to deliver the promised service, I no longer wish to continue with this connection.

Therefore, I request the following actions from the concerned authority:

1. Direct the company to immediately cancel my JioFiber (JioHome) connection request
2. Ensure a full refund of Rs. 3332.46 without any deductions
3. Take appropriate action against the company for deficiency in service and poor customer handling

I request that this matter be treated as urgent and resolved at the earliest.

Thank you.

Tarun Rawat
[protected]
B 209 A, B Block
Street No 11
Bhajanpura Delhi 110053