Jiomart Complaints & Reviews

I have placed order on 4th Oct, with delivery promised date was 13th Oct, however till now items are not even shipped . I have raised complaint as well on customer care number, however no movement .

Order no .[protected]A

I am writing to you regarding the order I have placed on October 4 in Jio mart app. The order is still not delivered and I don’t have any updates from app, it shows shipped and delivery date is moved from oct 5 to 7 to 11 to 12 to 13 to 14 to 15 to 16 to 18 as on today.

I don’t get much response or happy with updates from level 1 support. I have reached to chat support 4 times so far and I get standard responses that we can’t track the shipped product and will be delivered today. I have raised a complaint on the same and no update on it so far.

Order id :[protected]W
Shipment number:[protected]W-01
Order date: October 4
Complaint number : [protected](level 1)
[protected](level 2)

Please give an update on the order and make sure it is delivered at the earliest.

The order for a Beco Bake and Wrap Eco Friendly Unbleached Paper Roll 20m was placed from my wife's (Akanksha) jio Mart account, on Oct 1st, 2022 the same was supposed to be delivered on Oct 5th, 2022. When the order wasn't delivered we called the Jio Mart customer service team and we're told that it should be delivered in some time and we will have to wait. They denied, stating that as the product is in shipped status they can't cancel it. After waiting for so long today (Oct 17th, 2022) I called them again and spoke to Sachin who was unable to provide the solution and stated the same thing that we were told on Oct 5th; hence I asked for a manager. Call was transferred to Sanjay on escalation desk and he also gave us the same answer. When I checked with him the reason for the delay the 2 time in 2 consecutive months (as the same thing with the same product happened in the last order) he didn't had a clue about it. He said the delay is on their delivery partner's end as they are delivering the order from Jhajjar, Haryana, which was quite ridiculous as even the order that's being delivered from Bengaluru, Karnataka doesn't take this much time.

I am from a middle class family and have limited income. My money is stuck in this product and because of which I am not able to purchase it from any other vendor as well. I had to pack my lunch in tissue papers and news papers, which is not only unhealthy but it causes me a great humiliation when I open my lunch in front of my peers. I have been avoiding to carry a tiffin to work since then. When I checked who will be held accountable for the inconveniences caused to me because of this delay and what should be the compensation, I was denied for help for manager for cancellation for credit for refund. It seemed like my money is not mine and as if I was talking to a well organised Mafia who can take your money without your consent and you have to abide by their rules if you want your money. I want a resolution about this.

I have ordered an iphone 13 on 30 September delivery not received till date, customer care have no solution to that.

I tried placing my order on 2nd Oct 2022 on the Jio Mart app for groceries via phonepe amounting to rupees 3646/-, but the amount got debited from my account and the order was not placed.
Today I had a word with your staff member Simran and she gave me a complaint id: [protected]. Transaction ID: T2210021708411206033012. Paid to: CCAVENUES.
I have been following up for the last 10 days and now I am really irritated, as no person is giving me any solution but just shifting responsibility from one team to another.
Please initiate the refund, as it is more than 10 working days now.

Re: NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022

ToJioMart
Show more
Oct 14 at 6:48 AM

Hi,

Today is the 7th day but you have FAILED to credit my REFUND TO MY SOURCE ACCOUNT/METHOD OF PAYMENT which is very unfortunate and proves my apprehensions in my below-mentioned mail to you to be correct.

Therefore, I would urge you...

Hi cancelled redmi active 9 on 26 th sep before shipping but no refund.
My order id is[protected]A-01.

This is with reference to the return request number [protected] relating to order ID[protected]A for onida top load washing machine for which there is water leakage. By today you can see that the 7 days have been completed after i have placed the return request.but no one has come for pick up.my money is blocked with jiomart .please help me to get my refund

I have order redmi active 9 mobile from jio mart on 1st Oct 2022. My amount has been deducted but order was declined automatically.
I called service centre 4 to 5 times but everytime I am getting different answer but no refund yet from there side.

My order id is[protected]A.

And HDFC credit card transaction detail is as below.

You've spent Rs.9133.2 On HDFC Bank CREDIT Card xx2814 At JIOMART5186925 On[protected]:11:55:01

It was ridiculous that jio mart failed to deliver my ordered item on time and didn't disclose the reason behind it. But, the expected arrival date changed day by day without a valid reason. First of all the expected arrival date was 10th October but now it is 14th October.
It was my horrible experience for online shopping from Jio Mart. They have to clarify why you failed to deliver my ordered item. The unwillingness to resolve the matter make me unhappy and this ecommerce store create a lot of harassment to deliver me ordered item. I will surely in a position of no mercy and never buy any articles from this ecommerce store and convey my worst experience to my contacts.

I ordered an electronic item from jiomart on 3rd October through online payment(₹7999). The estimated delivery date was on 4th october. Till now I haven't received the product. The order delivery status is changing day by day. I raised many complaints by 6th October onwards.I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the order date. They are not giving any reason...

Guys,

I have been purshed one pant from jiomart on 22 sep. When i was opened my parcel.. It was torn.. Then i have raised request instant in 23 sep but today its 12 oct but still they didn't provide any solution.Many times they called us and ask for 48 hours to solve the issue but no one wants to solve the issue.. Now i got frustrated with jio mart service.. Its worst service ever.. Guys i am warning.. Dont do shopping with jiomart..

I have ordered the Groceries on 1st October 2022 for amount 1516 and expected delivery shown was 1-3rd October 2022 but no delivery received till now when i contacted jiomart customer care they keep saying keep wait 7 days for refund they cancelled my order without any notice and if they canceled the order no refund amount received till now
Date of purchase - 1st October 2022
Amount - 1, 516.00
Transaction paid through Simpl
Transaction ID[protected]A

I ordered iPhone 13 30/09/2022 and delivery date next day ki thi and 3 din tak date change and last me khud cancel kar diya

I cancelled 2 prepaid orders on Jiomart but still after 12 days there is no solution provided & the customer care on mail is saying only one word to wait for 7 working day. They neither providing reference numbers for refund ahainst which I can ask to bank nor the duration on which the 7 working days will be finished. My order numbers are[protected]M,
[protected]M.

JioMart order ID[protected]M dated October 7, 2022

I have come to know that JioMart has ARBITRARILY cancelled my above dated order without any intimation to me after visiting the status in their website. The order was cancelled before their expected DELIVERY DATE as informed to me at the time of booking which was October 9, 2022 and through SMS sent to me by JioMart ASSURING DELIVERY of items yesterday, October 8, 2022....

Against the 57 items that i had ordered, 20 were not delivered however it is showing as delivered. I have raised multiple complaints with no resolution in sight. Call ticket number provided was [protected]
Order number is[protected]A
Jio mart has lost one loyal customer permanently.
The complaint has been raised on 6th Sept 2022 and its been more than a month that this is not resolved....

Dear Team,

Price - Rs. 249

I had purchased an item “ Winberg GRNROF-RFL Green Rotating Mop Stick” which was delivered incomplete on 30th July 2022 and so I had raised a return request on 31st July 2022 itself(screenshot enclosed).

Today it is 08th Oct 2022 i.e., almost three months the product is still lying with me and I have not received my refund yet.

I have made numerous calls and complaints following the first complaint raised on 30th July and last on 03rd Oct 2022. (Enclosed the email communications)

Jiomart has always been a disappointment and the reason you can see with the cancellations from Jiomart end for delivery. There have never been any such issues with any other shopping marts.

Would be happy to understand the issue at jiomarts end to provide feedback or resolution since the last three months.

Also what about the mental harassment of me for not getting any appropriate resolution since the last three months.

Enclosed: Screenshot showing complaint raised and yet to be resolved.

Order id[protected]A
I have ordered this item on july 23rd, i got this on 6th of august, i had placed a return request on 6th of august, but still the return has not been picked up, i have called the customer care more than 50 times, they are saying within 2days it will be picked up,
So i request you to please take some action and arrange a pickup

Ph no-[protected]

For My order dated 26th July, Full refund of Rs 573 is not received till date, only partial refund of Rs 87 is received, Remaining amount to be refunded Rs 486.

order[protected]A...