Jiomart Complaints & Reviews

Received damaged product .I am return request to my order.but my order was rejected.
Iam call so many times jiomart customer care but my return request not solved

Complaint against

JIO MART

Online grocery shop

Mumbai

Subject - Delivery pack tempered with through bride contaminate food items

Order ID[protected]A we for Rs 452

Refer your following message

Shipment #[protected] we40190569A-01 of your multi-shipment JioMart order has been dispatched and will be delivered by Delivery Associate Deepak Kanojiya [protected] . Please pay Rs 452 to delivery agent. To pay via UPI or other modes, ask Delivery Associate for details. Your Delivery Confirmation Code is 2076. Track your order on https://t.grab.in/?8GlIHG

Total 5 items were delivered in a plastic packet.io Mart always deliver order items in a sealed pack and it reaches to us right from your store house in the same sealed condition.

But it was Shockingly observed that somebody had torn the sealed package at the top and then only it was delivered. Who had done this pilferage and why? Obviously it could not be done without the knowledge of your delivery man. who had paid him bribe to interfere to temper with the delivered items?

Immediate and strict action required in the matter under intimation to us as to why and who is doing such illegal practice spoiling JMart name. These are food items and any tempering with them could be dangerous whoever might have done it through bribe.

Otherwise being constraint we would have to refer the matter to food controller authorities.

Look at the attached photo short.
This is the plastic bag in which the items were delivered.
Make a note as follows
1. This bag does not contain Jio Mart name printed on it.wjy?
2 the top portion was open in torn condition at the time of delivery. Why?

Obviously your delivery man was paid bribe to temper with the delivery. Who and why, that this delivery man could better reply.

This is as to clarify as per your calls received in this matter. If required, we will handover the matter to police as the matter belongs to food items. Just buy tempering with the delivered food items, anybody could easily contaminate the food items causing hell of the risk of food poisoning. Who is responsible? The delivery man and Jio Mart, both jointly and severally as per the Indian penal code
RK Agarwal

Attached
the picture of the plastic bag which was put, replacing the original packing bag of Jio Mart.

Hi,
I have placed an order on 8th of November 2022 on JIOMART app of a mobile phone (Motorola G62) worth ₹15, 999 invoice number SE[protected]
ORDER NO.[protected]A
First, when placed the order the expected delivery date was 10/11/22 - 11/11/22 but when it was 10th of November and I checked the app it was showing expected delivery date -11/11/22
On 11th of November I checked the app it was showing expected delivery date- 12/11/22
On 12th of November I checked the app it was showing expected delivery date - 13/11/22 and so on.
Then, on 12/11/22 I raised a complaint in Jio customer care they said it will resolve within 48 hours, before and while in 48 hours period I called few times in the Jio customer service centre they said it will resolve for sure wait for 48 hours, they all were very confident and arrogant in a way.
After completion of 48 hours again I called JIO CUSTOMER SERVICE CENTRE they said wait for another 48 hours, so on 12th of November I raised my first complaint against the late delivery of the order but got no solution at all till 16/11/22 when JIOMART people automatically without my consent cancelled the order and said that amount will be refunded for sure, again very confidently, on or before 25/11/2022 so again, I have called and raised a complaint in regards to refund of amount, they said to wait another 48 hours post 25th of November but got no solution till now
Whenever I call they say there has been a glitch or we have raised and highlighted your complaint please wait be patient we understand your concern and problem that you are facing all the time I'm experience this
Please assist me for the same.

Regards and thanks
Ankit Kumar Mahariya

Hi as per given resulation i contacted to product manfature stroe they did not provided support and asked me to contact with jiomart.

Product shipped is not working please look into this.

Thanks

I ordered a Phillips trimmer which I received on 28-11-22, but the product was not working properly. So I ordered a return/replacement. But the Jiomart isn't responding.

Ticket No:[protected].
I have order 30 Oct 22, and receive 2 Nov 22. I have raised complaint 2nov. Mujhe wrong item received hua tha. Maine 2 Nov se 15 Dec tak 70 se above mail ki hai JioMart ko. Unka ek he reply baar baar milta hai wait karo. 43 days se wait he kar rehe hai lekin abhi tak koi solution nhi nikla.

The jiomart delivery executive omkar korday was going to deliver my prepaid product on 10th december i tried to call him but he didn't pickup the call and on 11th december when i check the delivery status it was showing the product was delivered on 11th december 6:30am which was not done. Then i complain in jiomart customer service but the close the complain without informing me, saying that the delivery team confirm that product was delivered. Omkar korday also pretended to be customer executive and was asking for the otp on 11th december on 2:29 from a different phone no. Please solve the problem. I'll also send the screenshot of the message i sent to delivery executive.

JioMart supplied HP 803 tricolour cartridge which was past the warranty date. For 3 weeks now, JIOMart only raises a return request but no action has been taken by them to collect the defective item OR refund me the amount paid!

This is 3 rd time I am raising a complaint no solution has been given and doing continuous harassment and fraud with customers.

PLEASE DONT CLOSE THIS AGAIN WIHTOUT TALKING AND SOLUTION.

I want to return the Bluetooth speakers I ordered from JioMart as it was not working properly. They are not ready to return and are suggesting that I go to the service center as it is under warranty. If I have to go to the service center to repair the product, why would I have ordered a new one online, I could have fixed my older one. The product is under return policy and they are not accepting return from the last 15 days.

This is really pathetic,

Hi,

On 7th dec, I tried to place an order from jiomart app from my mom's ID ([protected] mob) as I do regularly. I made the payment of INR 1764 from my own net banking which got debited but my order is not placed. I have still not received the refund and customer care is not giving satisfactory response except saying that order was not placed due to technical glitche.

Pls initiate my refund at the earliest. I have attached the proof of payment for reference.

I want to return the Bluetooth speakers I ordered from JioMart as it was not working properly. They are not ready to return and are suggesting that I go to the service center as it is under warranty. If I have to go to the service center to repair the product, why would I have ordered a new one online, I could have fixed my older one. The product is under return policy and they are not accepting return from the last 15 days.

This is really pathetic,

Not:please dont close this without talking and this is not soljtion to visit manufactor stroe to get fix issue.

Attached is resoulation given by your team

Is it acceptable ??

I want to return the Bluetooth speakers I ordered from JioMart as it was not working properly. They are not ready to return and are suggesting that I go to the service center as it is under warranty. If I have to go to the service center to repair the product, why would I have ordered a new one online, I could have fixed my older one. The product is under return policy and they are not accepting return from the last 15 days.

This is really pathetic,

Reference to ticket [protected]

Booked tcl tv and philips otg on 17th october 2022 and first cancelled the philps tcl by the jiomart and refund credited in source of account on 4th nov2022 after begged many requset with jio mart.
They assured the balance tcl led to deliver and failed to delver and showed as returned in order and not refund my amount even after 40 days... Atleast 50 plus calls done with jio mart costomer care but only giving assurane that next day will solve the issue and till now its not solved. Every time when i spoke with customercare they telling they highlighted my issue but dont know the higher officials what they are doing???
kindly help me to get my refund as well additional amount for delaying the refund.

Hi Team, I had ordered washing machine, but it has been more than a month its not delivered as well as I am not getting my refund back from Jiomart. I want the refund ASAP. The team is not even following up after so many calls we did. The issue has not been taken care of at all from Jiomart team.
I have been complaining from so long.

Complaint against
JIO MART
Online shopping mall
Mumbai

Order number[protected]A

Our grievance stands as follows-
which remains unanswered by jio Mart.

You have supplied apples in this order.
Regretfully when we cut the apple, they are found rotten inside.
The screenshot of rotten apple has been sent to you and also attached below for your reference to look into how rotten apples you have supplied. Replace them with good apples, which are not rotten inside.
RK Agarwal

Order id[protected]W

Placed return request on 21st of November and product got picked up on 27th of November still not got the refund

Worst service provider, I ordered a TV on 20th of November which was received on 21st, which was defective, since 21st continuously I am complaining no updates are being provided, I am being charged daily interest from the bank and get no refund.
Order id[protected]W

Hi team,

Its now 120days/4months passed but nobody is bother to listen me even after i DM to @JioMart_Support on Twitter.
I have received a defective product (pigeon mixer grinder) on dated 2nd august 2022 and on same day i logged complaint by calling at customer care.
In this regards, they had given complaint no.[protected] however no resolution yet.
Whenever i asked update on Twitter, they simply reply 'we are working, it will resolve soon' these type of consolation.

Now i am looking for support on this.

Order no.[protected]A

Hello i am using two numbers of Jiomart [protected] and [protected] and both are having login issues and i am unable to login into the jiomart online grocery shopping mobile application with these two numbers of mine. Kindly resolve the issue and it's been two months i am not able to login which is high time and being a valueable customer this is not at all acceptable and customer care team and senior supervisor of Jiomart says that there is technical error so they are not resolving my issue and lingering on since 2 months. Also refund is pending in [protected] number order ID's . Please help me soon.

I had placed a prepaid order in jiomart on 19 November 2022

Order ID: *[protected]A*, Shipment ID:[protected]A-01

3 items worth rs 140 got cancelled...but i still not received my refund. I sent a mail to customer service but no reply.
Request you to look into my issue.