Jiomart Complaints & Reviews

Been 3 weeks, no refund issued, escalation desk says that they will issue a refund but dont know when also that i have no other option just to wait and wait.

In jiomart online shopping app I regular ordered groceries, vegetables and fruits. But from last some days they send
rotten & stale veg, Fruits,
grocery item which had no mfg date, batch no. Expiry date,
green black colour fully fungus butter,
curd, pizza base which had next day expiry date, expired products, wrong products,
5kg edible oil which had after 20days expiry date, most of the grocery items are open & damaged condition, missing items, Near by expiry products, too much plastic bag used for packing.
For this problems I always raised complaint & they solve the some problems and i returned the product & payment was added to jiomart wallet but now they block my wallet money as I have Rs 2500 on my jiomart wallet. They block my jiomart account also. I want my money back. I called their customer care executive many times but they didn't get any update.
I shared some images of the products which jiomart delivered & screen shot of mail i send to jiomart. I don't want to shop again on jiomart but I want my wallet money.

I ordered Britannia 50-50 Maska Chaska Biscuits 300 g from jiomart on 27/08/2022, whose MRP was Rs.100 on jiomart's website and they are selling it for Rs 90, giving 10% discount. After order delivery on 28/08/2022, I found that the real MRP of this product is Rs 80 only. So I demand strict action to be taken against jiomart for cheating as it's illegal and refund of excess amount being charged.

Order no:[protected]A
I'm attaching the bill and screenshot of the product from jiomart's website having MRP Rs 100

I have order diaper from jiomart as i was not able to purchase the same at outlet. But the executive from jiomart is so unprofessional who couldn't reach my home even after so many guidence in small town like Ambala Cantt. Even after that the person said in arrogent manner that ask somebody to pick the same as my bike couldn't turn due to heavy load.
Then i consult the customer care and they assure me to take care of the situation and the product will be delivered by the day end . But in the end of the day I got the massage that your order is cancelled without taking my concent.

I ordered 8 Full sleeve t-shirts and Hoodies on the 21st July, the delivery date was of 30 July but on the 28 July the delivery was made at my home, I was at work and my dad was unaware of the parcel so he accepted the delivery and paid Rs1788 for it. When I came back from work I open the tiny parcel and saw that there were only 2 shirts in it but the packing said it contained 8 Tshirt/Hoodies, I immediately called the delivery guy to check he said he is unaware then I checked the jiomart order and it was updated as all 8 Tshirt/Hoodies delivered, when I complained, the customer agent asked me to return the product but the problem is that I have just not received my ordered products, I've received a totally different package of just 2 tshirt in it whereas I had originally ordered 8 t-shirts n hoodies But it was never delivered to me.
They pickup the 2 tshirt and the order now shows partially returned.
I've been chasing them for the last 7 days but they don't respond. I've submitted my bank details but didn't get any refund, I've sent them multiple emails and calls but they are not responding to it and I get a automated mail reply saying we are checking and we will update you soon.
Now I don't have any product with me and my money Rs1788 is also stuck as they are not refunding it.
Please help me to get my money back.
Its been almost a month, 50 calls and 44 emails that I've sent and requested to refund my money Rs1788 but there has been no response at all, they keep sending me a automated mail and last mail was they are saying they will refund me Rs1121 where as I paid them a total Rs1788 and didn't receive any product and no refund.

Hi,
Purchased Syska LED tube light from jiomart and there was 1 Year warrenty. It has gone faulty and I wanted to get the replacement under warrenty. Jiomart team not taking any intrestvin solvingvthe problem instead asking to contact Syska support center. No Syska support team is asking for invoice which I tried from Jiomart app but unable to download it from there. When contacted jiomart customer care, they are giving useless response...

I have ordered baby diapers on 4th july 2022, till date I haven't received item and I havent received refund amount. It has been 50 days but jio team not able to give the exact status, They are telling to wait for some more time (The answer im received from 40 days). Please help me out.

Hi,

i have order 4 number of dress from jiomart.i got only 3 number and it was prepaid order.my order id[protected]W and dated 13.06.2022.i havnt got refund yet despite many complaints created.

AMount debited from my account but the order declined.

requesting refund

Ticket No:[protected]
Ticket No:[protected]
Ticket no. [protected]
Ticket no. [protected]

Drar Sir,

With reference to training, mails jiomart not called and not provided the resolution

I would like to bring to your notice that I have raised the concern vide ticket no [protected] dated 13.08.2022 but I have not received any resolution from your side, further again I have raised the issue today vide ticket no. [protected] dated 16.08.2022 on the subject cited above.

In this connection, this is to inform you that the delivered product is totally rotten due to leakaged packet and giving bad small and I can't keep it more days in my house as the same is giving bad small and my family member health can be effected by the badly rotten product delivered by jio mart.

No body called on the issue and issue not resolved evenafter several time followup and written complaints.

You are requested to lookinto the matter please.

Thanks and regards,

Ritesh Goel
Mobile [protected], [protected]

I ordered and received some items from Jiomart on 15th aug one of them was soap which was a set of 4 soaps they delivered 3 soaps and and i also complained about the same day. But till now they have not refunded

Sir/Madam, We were bought OKRA (Lady's finger) and Cabbage through Jiomart Mobile Application from Jiomart branch Situated at Ambedkar Centre, Nehrunagar, BCM Road, Badradri Kothagudem, Palwancha - 587115, Telangana. Company CIN: U01100MH1999PLC120563 and Mail Id : retail.[protected]@ril.com. Vide Bill No. TCE[protected] Dt. 18.08.2022 Time: 01:45 PM. The above vegetables Supplied with inferior quality and the same are not usable condition for cooking because inside of the vegetables is decomposed. We are loyal customers of Jiomart but we never experienced this type of situation in past. Kindly replace the above vegetables or refund the amount.

I have ordered couple of items in JIO Mart and delivered on 3rd August with couple of missing items, So I waited for refund will take automatically as the delivery person clearly mentioned the list of missing items but the refund didn't initiated. I created many complaints in JIO Mart app and after many complaints still asking me to wait till 20 days for refund which is less than 500.

Order id:[protected]A

W.r.t order ID:[protected]W, shipment[protected]W-01_18558, I have not received refund yet.
I have raised numerous complaints and everytime they ask for 48hrs to resolve but don't do anything. They have not refunded the money. Neither have they provided a reason for not refunding it. All they do is apologise and say that it will be resolved in 48hrs again. But it has been more than 40days and atleast 20complaints

Dear Sir/madam,
I have made a fully paid order on JIOMART web site on 9th Aug for approx 1166 (order number[protected]A ) But I received incorrect order on 11th Aug. The same day I raised a complaint at JIOMART customer care but no resolution till now. Every time I call them they say that they tried to reach me on phone but unable to contact. This is impossible. I don't have any network issue and receiving other calls also. If they are honest about resolving the issue, they should have contact me on my email also. They are lying. Despite of that, I provided my alternate number but no use. They never contacted. Each time they assure me for a resolution. Its been 8 days. Every one of them assure me that I will get refund, but nothing happens. Even the matter was escalated to seniors and they also assured the same but again nothing happens, it looks like a big fraud as they don’t deliver the items and then they don’t resolve the ticket.
I don’t understand how this is possible with a reputed company like JIO, so I wanted to bring this to your notice about this fraud so that you can take corrective action as soon as possible and help me in getting the refund of amount 1166.
I keep ordering from Amazon/Flipkart and never experienced this. I am having really bad experience with pathetic delivery and therefafter customer care even after escalating to higher authority. Please look into this fraud and and get me the refund.
Thanks,
Ratika Dhingra

On 11 August 2022, I placed an order of grocery item via order no.[protected] and also I received a message that these item will be delivered by Delivery Associate Srikanth S. But I have not receive. Please find out where is it delivered ?

Hi
I ordered in jiomart app. Order shipments splited into 4.for shipment -2 app staus shows it was delivered in 7 aug but i was not received that order till now. Raised many complaints but no response.

Ticket No:[protected]
Order Number[protected]M

I had ordered the product on 20/07/2022 a Ambrane 1.5 mType-c cable with Rs.349.00 which I was delivered on 23/07/2022 and on the same day I had raised the request to return as I had received the wrong product. Then I received the call from the team where I mistakenly said the product is okay and your team has rejected my return request. Then I have raised this as a complaint and tried calling, emailing and chatting with your agents but not only they have failed to provide a resolution but also had never answered with my details I have asked for.

I will be also attaching the photos of the product details and return policy and accordingly if this isn't resolved I will escalate this further until I receive a relevant resolution. It has a warranty of 06 months and a product can be returned within 07 working days as per the policy.

Kindly let me know in which part I am wrong when the product is wrong for me then how will I use it and your agents told me to keep it. This will be the last email as I will also raise a complaint in the consumer forum and seek the resolution if you are incapable of providing me with one.

I want the product to be returned and money to be refunded.

I purchased a device i.e. Zebronics Zeb-Juke Bar 9800DWS Pro Dolby Atmos 450 Watts 2.1.2 Channel Sounbar from JioMart online selling channel (format) of Reliance Retail Limited, RELIANCE RETAIL LIMITED and made the full payment on 31st July 2022, by using their mobile application, and they delivered the product on 02/08/2022. When I opened the box, I found that a few accessories like remote, HDMI cable and wall mounting related things were...

I am not able to login on jio Mart after entering correct OTP many a times .
I tried a lot but when I could not login. This time my experience was worst than ever. I did not expect this from jiomart being a regular customer of jiomart ....