Jiomart Complaints & Reviews

I placed prepaid order on jio mart on 14 th oct 2022, and order id is[protected]A, expected delivery was on 17th oct 2022 then it automatically changed to 20th oct then I called customer care they said your product will be delivered on 20th oct, now status on their app changed to 21 oct how can i get my order delivered

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I placed prepaid order on jio mart on 14 th oct 2022, expected delivery was on 17th oct 2022 then it automatically changed to 20th oct then I called customer care they said your product will be delivered on 20th oct, now status on their app changed to 21 oct how can i get my order delivered

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I have a serious issue with Jiomart, i received expired products, on 13 Oct 2022, same day i called customer care and raised first complain which is closed without solution, I have provided picture of expired products in the complain as proof, i raised second complain which is closed with due to duplicate issue, then i raised third complain on 17 Oct and still it is pending, On 18 Oct i have escalated to Level-2: CS Head but still it is not resolved.
My plan was to distribute it on one festive occasion, i missed that occasion, only waiting for the solution, i need an immediate refund because now I don't have any reason for this purchase.

Order Number :[protected]A
Shipment Number :[protected]A-01
Expired Product : 6 sweet boxes

Date: 13 Oct 2022 : #[protected] / I received expired sweet boxes
Date: 13 Oct 2022 : #[protected] / Expired product supplied by Jiomart
Date: 17 Oct 2022 : #[protected] / Received expired product
Date: 18 Oct 2022 : Level-2: CS Head: [protected]@jiomart.com / Complaint number is [protected].

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Address: PUNE, MAHARASHTRA

Iphone 12 Purple 128GB variant was ordered by me on 15th October 2022. I paid Rupees 47779/- by Credit card EMI of 6 months. Delivery date was promised as 17th October 2022 but JIOMART is daily changing the delivery date and extending it by one day without notifying me. They have changed the date 3 times by now. I called customer care several times but they are very rude and they do not answer my questions. I want to travel out of town with family tomorrow but because of Non-delivery I have to stay back and cancel travel plans. Iphone 12 purple 128 GB is still in stock on JIOMART so there is no excuse of not delivering my order.
please get this delivered by today or share the exact delivery date as well as reason for not delivering my product Otherwise I am going to report it to International media like USA, UK etc.

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I ordered item from Jiomart on 30th September 2022 and cancelled it on 3rd October. Still now I didn't get any refund and HDFC is charging the EMI.

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I have placed order on 4th Oct, with delivery promised date was 13th Oct, however till now items are not even shipped . I have raised complaint as well on customer care number, however no movement .

Order no .[protected]A

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I am writing to you regarding the order I have placed on October 4 in Jio mart app. The order is still not delivered and I don’t have any updates from app, it shows shipped and delivery date is moved from oct 5 to 7 to 11 to 12 to 13 to 14 to 15 to 16 to 18 as on today.

I don’t get much response or happy with updates from level 1 support. I have reached to chat support 4 times so far and I get standard responses that we can’t track the shipped product and will be delivered today. I have raised a complaint on the same and no update on it so far.

Order id :[protected]W
Shipment number:[protected]W-01
Order date: October 4
Complaint number : [protected](level 1)
[protected](level 2)

Please give an update on the order and make sure it is delivered at the earliest.

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Address: Flat D3, 4th floor, Savitri Appartment, Kishangarh, near Gendox Healthcare Pvt. Ltd.

Website: Jiomart application

The order for a Beco Bake and Wrap Eco Friendly Unbleached Paper Roll 20m was placed from my wife's (Akanksha) jio Mart account, on Oct 1st, 2022 the same was supposed to be delivered on Oct 5th, 2022. When the order wasn't delivered we called the Jio Mart customer service team and we're told that it should be delivered in some time and we will have to wait. They denied, stating that as the product is in shipped status they can't cancel it. After waiting for so long today (Oct 17th, 2022) I called them again and spoke to Sachin who was unable to provide the solution and stated the same thing that we were told on Oct 5th; hence I asked for a manager. Call was transferred to Sanjay on escalation desk and he also gave us the same answer. When I checked with him the reason for the delay the 2 time in 2 consecutive months (as the same thing with the same product happened in the last order) he didn't had a clue about it. He said the delay is on their delivery partner's end as they are delivering the order from Jhajjar, Haryana, which was quite ridiculous as even the order that's being delivered from Bengaluru, Karnataka doesn't take this much time.

I am from a middle class family and have limited income. My money is stuck in this product and because of which I am not able to purchase it from any other vendor as well. I had to pack my lunch in tissue papers and news papers, which is not only unhealthy but it causes me a great humiliation when I open my lunch in front of my peers. I have been avoiding to carry a tiffin to work since then. When I checked who will be held accountable for the inconveniences caused to me because of this delay and what should be the compensation, I was denied for help for manager for cancellation for credit for refund. It seemed like my money is not mine and as if I was talking to a well organised Mafia who can take your money without your consent and you have to abide by their rules if you want your money. I want a resolution about this.

Oct 17, 2022

Updated by Rpaul777 Order#[protected]A
Invoice#S06H91GZICA01889
Shipment Id#[protected]J

Oct 18, 2022

Updated by Rpaul777 No update on the complaint yet. Today is Oct 18th. Order is delayed for more than 13 days now. Please help me to resolve this.

Oct 20, 2022

Updated by Rpaul777 No update from jiomart till date. Product yet not delivered neither have they refunded my money. Everyday I have to chase for my own money and the embarrassment, frustration is on another level now.

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R

Rpaul777

from Delhi, Delhi

Oct 18, 2022

No update on the complaint yet. Today is Oct 18th. Order is delayed for more than 13 days now. Please help me to resolve this.

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I have ordered an iphone 13 on 30 September delivery not received till date, customer care have no solution to that.

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I tried placing my order on 2nd Oct 2022 on the Jio Mart app for groceries via phonepe amounting to rupees 3646/-, but the amount got debited from my account and the order was not placed.
Today I had a word with your staff member Simran and she gave me a complaint id: [protected]. Transaction ID: T2210021708411206033012. Paid to: CCAVENUES.
I have been following up for the last 10 days and now I am really irritated, as no person is giving me any solution but just shifting responsibility from one team to another.
Please initiate the refund, as it is more than 10 working days now.

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K

[email protected]

Oct 16, 2022

Kaustubh Deshmukh
Attachments
Sat, 15 Oct, 13:31 (1 day ago)
to cshead, JioMart

Hi All,

My registered phone number is [protected], I tried placing my order on 2nd Oct 2022 on the Jio Mart app for groceries via phonepe amounting to rupees 3646/-, but the amount got debited from my account and the order was not placed.
Today I had a word with your staff member Simran and she gave me a complaint id: [protected]. Transaction ID: T2210021708411206033012. Paid to: CCAVENUES.
I have been following up for the last 10 days and now I am really irritated, as no person is giving me any solution but just shifting responsibility from one team to another.
Please initiate the refund, as it is more than 10 working days now.

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Re: NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022

ToJioMart
Show more
Oct 14 at 6:48 AM

Hi,

Today is the 7th day but you have FAILED to credit my REFUND TO MY SOURCE ACCOUNT/METHOD OF PAYMENT which is very unfortunate and proves my apprehensions in my below-mentioned mail to you to be correct.

Therefore, I would urge you to seriously look into it and take appropriate action to ensure compliance without any INORDINATE DELAYS.

Regards,
DebasXXXXX
824706XXXX
On Monday, October 10, 2022, 02:25:19 PM GMT+5:30, JioMart wrote:

Ticket No:[protected]

Dear Mr. XXX,
Namaste!

We completely understand. If this happened to us we would be really upset too.

As per the telephonic conversation, we request you to wait for the completion of seven working days for the amount to credit in your source account.

We appreciate your patience and valuable time.

You can also check the status of your refund through website/application on self help tool by following the below path-click on orders select order you are looking for- click on my refund.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

We thank you for bringing it to our attention and allowing us to address it. We are looking forward to serving you again.

Should you need any other information, please do visit us at https://www.jiomart.com/.

Dhanyavaad.
Team JioMart

On 10 Oct, 2022 07:43 AM, [protected]@yahoo.com wrote:

Ticket No:[protected]

Hi,

This is to inform you that you have sent me the below SMS, but your refund of Rs.1566.80 has still NOT BEEN CREDITED to my credit card YET (ORIGINAL SOURCE) and is not therefore reflecting. Please cross-check/confirm at YOUR END for any TECHNICAL ERROR and if the said amount has been DEBITED from your account and has been CREDITED to MY SOURCE ACCOUNT or not.I AM APPREHENDING THIS SINCE YOU ARE FACING TECHNICAL ERRORS NOWADAYS!!FYI, my JIO Wallet amount has been credited BUT NOT THE CREDIT CARD ACCOUNT, WHY?This again PROVES your INTENTIONS of holding customer's big amount with you under the pretext of RBI instructions of "5-7 days", right? If not, why not FORTHWITH?"Dear Customer, Your refund of Rs. 1566.80 with JioMart order id[protected]M has been initiated against the non-delivered articles and the same will get credited in 5 to 7 working days."NOT HAPPY WITH THE CURRENT SERVICES!!

Regards,
DebasXXXXXX
82470XXXXX

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Oct 16, 2022

Complaint marked as Resolved

Refunded

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Hi cancelled redmi active 9 on 26 th sep before shipping but no refund.
My order id is[protected]A-01.

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Address: warehouse at hyderabad

This is with reference to the return request number [protected] relating to order ID[protected]A for onida top load washing machine for which there is water leakage. By today you can see that the 7 days have been completed after i have placed the return request.but no one has come for pick up.my money is blocked with jiomart .please help me to get my refund

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I have order redmi active 9 mobile from jio mart on 1st Oct 2022. My amount has been deducted but order was declined automatically.
I called service centre 4 to 5 times but everytime I am getting different answer but no refund yet from there side.

My order id is[protected]A.

And HDFC credit card transaction detail is as below.

You've spent Rs.9133.2 On HDFC Bank CREDIT Card xx2814 At JIOMART5186925 On[protected]:11:55:01

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M

Meena Vangala

from Hyderabad, Andhra Pradesh

Oct 14, 2022

Jiomart — No refund even after 13 days
H
Hinesh Gogri
Oct 13, 2022
I have order redmi active 9 mobile from jio mart on 26 th Sep 2022.and cancelled same day
But still i didn't get refund .

My order id is[protected]A-01

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Address: Jio Mart

Website: www.jiomart.com

It was ridiculous that jio mart failed to deliver my ordered item on time and didn't disclose the reason behind it. But, the expected arrival date changed day by day without a valid reason. First of all the expected arrival date was 10th October but now it is 14th October.
It was my horrible experience for online shopping from Jio Mart. They have to clarify why you failed to deliver my ordered item. The unwillingness to resolve the matter make me unhappy and this ecommerce store create a lot of harassment to deliver me ordered item. I will surely in a position of no mercy and never buy any articles from this ecommerce store and convey my worst experience to my contacts.

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Guys,

I have been purshed one pant from jiomart on 22 sep. When i was opened my parcel.. It was torn.. Then i have raised request instant in 23 sep but today its 12 oct but still they didn't provide any solution.Many times they called us and ask for 48 hours to solve the issue but no one wants to solve the issue.. Now i got frustrated with jio mart service.. Its worst service ever.. Guys i am warning.. Dont do shopping with jiomart..

Oct 12, 2022

Complaint marked as Resolved

This problem is not solve but deliberately here is showing 'Resolved'... But still my problem is same

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I have ordered the Groceries on 1st October 2022 for amount 1516 and expected delivery shown was 1-3rd October 2022 but no delivery received till now when i contacted jiomart customer care they keep saying keep wait 7 days for refund they cancelled my order without any notice and if they canceled the order no refund amount received till now
Date of purchase - 1st October 2022
Amount - 1, 516.00
Transaction paid through Simpl
Transaction ID[protected]A

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Address: Bazpur

I ordered iPhone 13 30/09/2022 and delivery date next day ki thi and 3 din tak date change and last me khud cancel kar diya

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I cancelled 2 prepaid orders on Jiomart but still after 12 days there is no solution provided & the customer care on mail is saying only one word to wait for 7 working day. They neither providing reference numbers for refund ahainst which I can ask to bank nor the duration on which the 7 working days will be finished. My order numbers are[protected]M,
[protected]M.

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JioMart order ID[protected]M dated October 7, 2022

I have come to know that JioMart has ARBITRARILY cancelled my above dated order without any intimation to me after visiting the status in their website. The order was cancelled before their expected DELIVERY DATE as informed to me at the time of booking which was October 9, 2022 and through SMS sent to me by JioMart ASSURING DELIVERY of items yesterday, October 8, 2022. However, to my utter surprise, late in the evening, JioMart had cancelled my latest questioned order suo moto. No information to that effect was sent by JioMart to its customer (Gross Negligence). Money not refunded immediately and is still kept with JioMart.

ATTACHED are the SCREENSHOTS.

QUESTIONS are NOW:
1. Why JioMart is not refunding the money forthwith/immediately when the policy of NO auto reordering is in place on cancellation of the order by JioMart at no fault of the customer and holding the money for 7 working days, which tentamounts to embezzlement.

2. Why not there is a policy of RE-ORDERING THE SAME initiated by JioMart' on the customer's behest as a sigh of relieve to the aggrieved customer due to JioMart's GROSS NEGLIGENCE and DEFICIENCY in RENDERING SERVICES to its customers and HOLDING such collection of huge sum of money under the garb/flaws of law.

THEREFORE SEE TO IT THAT SUCH MALPRACTICE SHOULD STOP IMMEDIATELY AND CUSTOMER'S SUCH MONEY IS REFUNDED FORTHWITH WITHOUT ANY ORDINATE DELAY.

Oct 19, 2022

Complaint marked as Resolved

Refund made, but not instantly.

Oct 12, 2022

Updated by somdebasish ISSUE NOT RESOLVED!! As of today, NO refund was made. INFORMED REFUND INITIATED BUT STILL NOT CREDITED TO MY SOURCE METHOD OF PAYMENT. Still waiting for the REFUND AT NO FAULT OF MINE SINCE THEY CANCELLED ORDER ARBITRARILY STATING TECHNICAL REASON. NOW HOLDING PUBLIC MONEY FOR SO MANY DAYS...NEGLECTED TO RENDER SERVICES TO ITS CUSTOMERS!! NOT AT ALL HAPPY WITH THE SERVICES.

Oct 14, 2022

Updated by somdebasish JIOMART HAS NOT YET REFUNDED MY MONEY. IT IS NOW OVER 7 DAYS...

ISSUE NOT YET RESOLVED...!!

Re: NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022

ToJioMart
Show more
Oct 14 at 6:48 AM

Hi,

Today is the 7th day but you have FAILED to credit the REFUND TO MY SOURCE ACCOUNT/METHOD OF PAYMENT which is very unfortunate and proves my apprehensions in my below-mentioned mail to you to be correct.

Therefore, I would urge you to seriously look into it and take appropriate action to ensure compliance without any INORDINATE DELAYS.

Regards,
DebasiXxxx
82470xxxxx
On Monday, October 10, 2022, 02:25:19 PM GMT+5:30, JioMart <[protected]@jiomart.com> wrote:

Ticket No:[protected]

Dear Mr. Som,
Namaste!

We completely understand. If this happened to us we would be really upset too.

As per the telephonic conversation, we request you to wait for the completion of seven working days for the amount to credit in your source account.

We appreciate your patience and valuable time.

You can also check the status of your refund through website/application on self help tool by following the below path-click on orders> select order you are looking for- click on my refund.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

We thank you for bringing it to our attention and allowing us to address it. We are looking forward to serving you again.

Should you need any other information, please do visit us at https://www.jiomart.com/.

Dhanyavaad.
Team JioMart

On 10 Oct, 2022 07:43 AM, [protected]@yahoo.com wrote:

Ticket No:[protected]

Hi, This is to inform you that you have sent me the below SMS, but your refund of Rs.1566.80 has still NOT BEEN CREDITED to my credit card YET (ORIGINAL SOURCE) and is not therefore reflecting. Please cross-check/confirm at YOUR END for any TECHNICAL ERROR and if the said amount has been DEBITED from your account and has been CREDITED to MY SOURCE ACCOUNT or not.I AM APPREHENDING THIS SINCE YOU ARE FACING TECHNICAL ERRORS NOWADAYS!!FYI, my JIO Wallet amount has been credited BUT NOT THE CREDIT CARD ACCOUNT, WHY?This again PROVES your INTENTIONS of holding customer's big amount with you under the pretext of RBI instructions of "5-7 days", right? If not, why not FORTHWITH?"Dear Customer, Your refund of Rs. 1566.80 with JioMart order id[protected]M has been initiated against the non-delivered articles and the same will get credited in 5 to 7 working days."NOT HAPPY WITH THE CURRENT SERVICES !!Regards, Debasxxxx8247Xxxxx

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R

ravindsi

Apr 12, 2024

Hi Team,

This is 4 th time I am raising this issue. Already 3 complaints has been resolved with
out proper resolution.

Details are as follows.

Ref ticket reply:

As we checked transaction against (order ID/Txn no[protected]A â‚¹808.00 10 Mar 2024, 12:46 20240310010950000973566839647619063 UPI PAYTMPG Payment Failed[protected]A â‚¹808.00 10 Mar 2024, 12:45 20240310010960000973566631978990748 UPI PAYTMPG Payment Failed has been failed, request you to check with source account from where you have made payment.

The above provided resolution is not correct and the Issue not resolved yet because the payment was done in cash to the delivery boy as it was a COD order. The above online payment was failing on 10 march, so I requested for COD and delivery was done on 11th march. Paent was done to delivery boy in cash.

I am getting worried on trading with Joi in future seeing the customer care response and care less atitude on providing resolution. For Rs 172, I had to raise 3 tickets and this is the 4th attempt. Is this acceptable?

Regards,
Ravindra
[protected].

Jiomart Complaints & Reviews

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Jiomart reviews & complaints page 21

Product not delivered and delivery getting delayed

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Product getting delayed or not delivered till date

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Expired product delivered by Jiomart

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Iphone 12 STILL not delivering

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Refund Not Credited Ma

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Items not delivered

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Order delayed by 14 days - no proper updates from from jiomart

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Delayed delivery and denied cancellation

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Delayed delivery worst service

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JioMart - Refund not received even after 7 working days

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NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART - 16651012540022631M dated October 7, 2022

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No refund from jio Mart .it has been 17 days

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Onida washing machine-defective product delivered and delay in return pick up and refund

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No refund even after 13 days

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16652374250263595A ordered item yet not delivered

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I am complaining about jiomart.. They gave damaged product and not ready to return

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Groceries ordered not delivered and order cancel without notice

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Cancel order

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Refund didn't get after 12 days

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Refund NOT made forthwith after JioMart cancelled my order .

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