Jiomart Complaints & Reviews

I ordered one product on 27th july 2022 and delivery date was 2nd Aug 2022 but I didn't get a product or my money back when I called in customer care they just replyed me wait for 48 hours but after 48 hours I file complain again but I didn't get any positive response or any conclusion they told me every time that wait for 48 hours but 48 hours complated many times As par this is jiomart's issue they didn't gave me my money back

Amount for an order was debited twice hoping that it would be refunded back. However there are no signs of resolution inspite of raising too many complaints and service requests.
All the complaints and service requests are being closed automatically since the requests cannot be open for more than 48 hours.

Disgusting customer service.

I ordered some items in jiomart on August 6 2022. My items got shipped on August 7 but I did not get the delivery on that day. I waited for a day and on August 8 I got a call from a delivery partner who s nearing my house I shared my location with him and also he delivered more than 3 times to my house. I was waiting for the delivery so long. Atlast I came to know that my order got returned without any reason. Thank you for ordering from JioMart your order #[protected]M has been dispatched and will be delivered by Delivery Associate Jagadeesh Na [protected].

Hello,
I initiated return and refund request at JioMart App on 19 July 2022 for item Emily Pets Cat Litter Box worth Rs.1069/-, as, a wrong item has been delivered.

I received SMS from 'Xpressbees' confirming pickup is scheduled on 22 July, 26 July and 5 August (at 21:17), however no one showed up for pickup till date. I also received SMS from 'Xpressbees' on 26 July that pick up is not done as I wanted later pickup, which is incorrect, and also on 5 August (at 22:42) that pickup is not done due to wrong address, which is again incorrect as the item was delivered to the correct address only. Please note, I was available at my address on all the above days.

Meanwhile, I raised this concern with JioMart thrice on 24th, 26th and 31st July. They called me couple of times, just to give false hope. Resulting the return is still pending and my money is stuck with JioMart for 21 days now.

The order no. is[protected]A; complaint No. is #[protected]

I would like to request for a refund of the amount Rs.1069/- I paid along with a compensation as JioMart is holding my money for no reason.

Hi,

I ordered on jiomart with order number[protected]A on july30th and today was aug8th and till now they are not delivering the order. when i approach they are providiing some automated responses
Please help me

order number:[protected]A
Date: july30th
customer care number:[protected]

Regarding Refund 2199-/ order id[protected]A.
I return this product under 7days return policy but after 2month not respons. After 2month i not received product and refund.
This is a electronic items. 2months not use this product then battery is automatically dead.

I am unable to login to the app.

I have tried to raise multiple complaints with your CS team but haven't received any response yet.

Could you please take some time to look into any of the following complaints and let me know the resolution?

some of my complaints nos are as follows;

Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]

Regards,
Usama,
+91 [protected]

I order one plus Nord ce 2 lite 5g AND show offers save1000 but USER CODE-SAVE1000 NOT USE AFTER PAYMENT and my payment is cut 18499 and my order is declined. Order date is[protected] application shown (If your card/account has been debited, it would be refunded within 7 days. But 10 days over my amount is not received.

I received a bad quality product and created a complaint and requested for a replacement. But though following it up multiple times I did not get a replacement, but the ticket was closed without providing me my replacement.

Again I called the customer care, they asked me to create another ticket and promised this time it will be resolved, But still no luck nobody even bothered to check if this is resolved. But When I called the customer care now they said the ticket has been closed. Again this time without a resolution.

Now again the customer care executive is asking to create one more complaint which he says will be resolved this time. Which I have already done. Not sure what will be scenario this time. Hopefully it will get resolved soon.

Previous Complaint ID's
Complaint No : 1
DATE : 25-Jul
ID : I cant see this complaint under my complaints

Complaint No : 2
DATE : 29-Jul
ID : [protected]

Complaint No : 3
DATE : 4-Aug
ID : [protected]

But the current process that you have is seriously bad and makes me feel like stop using JioMart, though I used to like using it before, now because of this I have to stop and spread the problem I faced everywhere so that people are aware how bad the customer service is.

Regarding Refund 2199-/ order id[protected]A...
My product pickup person mobile number is[protected]. This person checks the product for 15 minutes. After checking and talking to his senior, he picks up and takes him away. After very long time wait not any response.I called coustmer care many times. But they are not getting any satisfactory answer. It's been more than 1 month since the product was picked up. I haven't received my refund yet

My order id[protected]A was been dispatched on 28July but it has been more than 4 days it is still not delivered, delivery person everyday has been postponing the delivery and customer care team don’t have any power and disconnect the call incase we want to discuss with management

It has 3 week Jiomart have not resolved my complaint regarding delivery guy refusing to deliver order.

Jiomart — Regarding Return request order id[protected]A.after 1 month 20 days not refund my money. I call jio mart team regarding this refund but team always misbehaving.

I had placed an order on 7th July 2022 or two items maggie and gulaab filtered groundnut oil out of which I received the packet of maggie but oil was cancelled by jiomart itself on technical grounds without alerting me. I had placed a call on 18thJuly seeking for refunds but was told that I will get my refund by 21st July as the 7 days cycle will be completed. After calling them for weeks today on 27th July I still haven't received my refund. Every time the customer executive assures me that within 24hours the matter will be resolved and refund will be initiated but till now I haven't received the refund.

I placed a order in www.jiomart.com for "Samsung Galaxy M52 128 GB, 8 GB RAM Blazing Black, Mobile Phone" on July 18. Its supposed to be arrived on July 23 but still I haven't received it. Also I'm not getting proper response from Jio even though I raised a complaint.

Jio Order No ::[protected]W
Jio Complaint No :: [protected]

Dear sir I ordered a headset. But now I have to return that. And take another product. I want you to help me to return this product. Thank you.You help me to return as soon as possible

I ordered few products but lots of product was missing. I even registered complain and they said you will get the refund but no refund till now.

order no :[protected]A

I bought headphones through jiomart. There was a problem with this product, so I returned the product under the jiomart return policy. But even after waiting a long time I am not getting my refund

I had order 2 items in Jiomart and made a pre-payment on 3rd July. I received only 1 item on 6th July and delivery bpy confirmed that Jio will refund the money for missing item. However, it has been 20 days and I have called/mailed/complained to Jio multiple times, but they do not act on it.

Ordered grocery on jiomart. Order is not delivered even after 10 days. I get no mail no message no delivery boy details 😳😳😳😳😳.

Suddenly order showing delivered but no delivery.
cust care told otp has been shared but I have not. Its clear fraud.

Can you ask which delivery boy delivered order and with whom I shared DELIVERY CODE.

I need my money back. I will not pay for fraud done by your delivery boy.