Oct 14, 2022
Updated by somdebasish JIOMART HAS NOT YET REFUNDED MY MONEY. IT IS NOW OVER 7 DAYS...
ISSUE NOT YET RESOLVED...!!
Re: NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022
ToJioMart
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Oct 14 at 6:48 AM
Hi,
Today is the 7th day but you have FAILED to credit the REFUND TO MY SOURCE ACCOUNT/METHOD OF PAYMENT which is very unfortunate and proves my apprehensions in my below-mentioned mail to you to be correct.
Therefore, I would urge you to seriously look into it and take appropriate action to ensure compliance without any INORDINATE DELAYS.
Regards,
DebasiXxxx
82470xxxxx
On Monday, October 10, 2022, 02:25:19 PM GMT+5:30, JioMart <[protected]@jiomart.com> wrote:
Ticket No:[protected]
Dear Mr. Som,
Namaste!
We completely understand. If this happened to us we would be really upset too.
As per the telephonic conversation, we request you to wait for the completion of seven working days for the amount to credit in your source account.
We appreciate your patience and valuable time.
You can also check the status of your refund through website/application on self help tool by following the below path-click on orders> select order you are looking for- click on my refund.
At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.
We thank you for bringing it to our attention and allowing us to address it. We are looking forward to serving you again.
Should you need any other information, please do visit us at https://www.jiomart.com/.
Dhanyavaad.
Team JioMart
On 10 Oct, 2022 07:43 AM, [protected]@yahoo.com wrote:
Ticket No:[protected]
Hi, This is to inform you that you have sent me the below SMS, but your refund of Rs.1566.80 has still NOT BEEN CREDITED to my credit card YET (ORIGINAL SOURCE) and is not therefore reflecting. Please cross-check/confirm at YOUR END for any TECHNICAL ERROR and if the said amount has been DEBITED from your account and has been CREDITED to MY SOURCE ACCOUNT or not.I AM APPREHENDING THIS SINCE YOU ARE FACING TECHNICAL ERRORS NOWADAYS!!FYI, my JIO Wallet amount has been credited BUT NOT THE CREDIT CARD ACCOUNT, WHY?This again PROVES your INTENTIONS of holding customer's big amount with you under the pretext of RBI instructions of "5-7 days", right? If not, why not FORTHWITH?"Dear Customer, Your refund of Rs. 1566.80 with JioMart order id[protected]M has been initiated against the non-delivered articles and the same will get credited in 5 to 7 working days."NOT HAPPY WITH THE CURRENT SERVICES !!Regards, Debasxxxx8247Xxxxx
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This is 4 th time I am raising this issue. Already 3 complaints has been resolved with
out proper resolution.
Details are as follows.
Ref ticket reply:
As we checked transaction against (order ID/Txn no[protected]A ₹808.00 10 Mar 2024, 12:46 20240310010950000973566839647619063 UPI PAYTMPG Payment Failed[protected]A ₹808.00 10 Mar 2024, 12:45 20240310010960000973566631978990748 UPI PAYTMPG Payment Failed has been failed, request you to check with source account from where you have made payment.
The above provided resolution is not correct and the Issue not resolved yet because the payment was done in cash to the delivery boy as it was a COD order. The above online payment was failing on 10 march, so I requested for COD and delivery was done on 11th march. Paent was done to delivery boy in cash.
I am getting worried on trading with Joi in future seeing the customer care response and care less atitude on providing resolution. For Rs 172, I had to raise 3 tickets and this is the 4th attempt. Is this acceptable?
Regards,
Ravindra
[protected].