Jiomart Complaints & Reviews

Ticket No:[protected]

I have raised complaints two time and call 18 times and emailed 10 times.
Even CS head but no one is responsible in the team who take care of customers.

Always the support team have new excuse some times they told we did not received the document. Also I have sent fourth time on email and also confirmed with call center.

But Next time after ETA (that was 24 hr. ) they again said new excuses that there is some technical problem we did not resolve and we promise will solve it by next 48 hr.

Also, The ticket are getting close by automated system without providing the solution

The order was delivered at 20th Aug 2022. And it is 11th September but JIO 48 hr not ending.

Actual ticket details are ----
I placed an order. When the delivery boy came I paid on the QR code given on the bill, after that delivery boy told me to pay on his mobile QR code as the bill's QR code will not reflect on his store. I paid on that one also, both were successful. He told me that the bill's QR code payment will be reversed within 24hr.

Hope, you will understand and listen to the customer's voice.
Ticket Reference Number- [protected]
Ticket Reference Number- [protected]
Ticket Reference Number- [protected]

Order Number[protected]W
Shipment Number[protected]W-01
Invoice Number -TH[protected]
BILL QR CODE transaction UPI Reference number[protected]
Store QR Code transaction UPI Reference number[protected]
Mobile number -[protected]

Order ID :[protected]A I placed an order on Jio Mart on 1st September 2022 and received my order on 3rd September 2022.I had missing items worth rs 246 in my order which was already billed but not delivered for which I lodged a complain on the same day.From then everyday I'm calling their customer care service, emailed them several number of times but their is no response.They just more and more time everytime i call them.They are not even refunding my money not sending a replaced order.

I ordered few items on jiomart of rupees 770 on Aug 14 it was prepaid but it reflected as cash on delivery so, I paid cash and accept the items till now I am keep calling and dropping mail to customers service, my problem not resolved yet

OrderID#[protected]A
ShipmentID#[protected]J
ShipmentID#[protected]A-01

Here I attached the proof of my amount deduction through phonepe to jioMart

I ordered few items on jiomart of rupees 770 on Aug 14 it was prepaid but it reflected as cash on delivery so, I paid cash and accept the items till now I am keep calling and dropping mail to customers service, my problem not resolved yet

OrderID#[protected]A
ShipmentID#[protected]J
ShipmentID#[protected]A-01

Here I attached the proof of my amount deduction through phonepe to jioMart

I ordered groceries in jiomart money got debited but order was not placed, order id is also not showing l, I paid through phonepe on[protected] @ 12:30 am and again I ordered on[protected] @ 7 am but canceled I got refund for the second order. It's been 18days I didn't get refund for my 1st order transaction

I have bought the airpods and when i hear the one left airpods sounds too low and right airpods sound like breaking music. And Jiomart told me that we are unable to return due to quality issue. Call me [protected]. Order number[protected]A

JioMart was supposed to deliver my product yesterday but they didn't deliver yesterday and today when I check they have updated the date to tomorrow for product delivery. I want a proper action be taken against them in this regard.

I booked juice mixer grinder on 15 august but status show on 17 august returned
Why my my refund is not credited yet
Order No.[protected]A
And Shipment No.[protected]A-01
Shows return but refund is not processed yet
After 7 days i raise a complaint against this order but customer care says 48 more hours
But 48 hours is not refund intiate yet.
Every day they says our team is working on your complaint and not provide my refund.

I purchased a dryfruit package on line from Jiomart and received one that does not provide any information about the
Name of the food: ...List of Ingredients: ...
Nutritional Information: ...Declaration regarding Vegetarian or Non-Vegetarian: ...
Declaration regarding Food Additives: ...
Name and Address of the Manufacturer: ...
Net Quantity: ...
Code No./Lot No./Batch No: etc. P
Please scrutinize the attached screen shots.

I have ordered some item from Jiomart platform, but i have received wrong products order no.[protected]A, I also Lodge a grievance to that platform but they did not solve my problem till now...

I placed order on 23 August 2022, order number[protected]W
It got delivered into 6 separate items. One of item with invoice number S06ED6NK2CA33901 [Rs 669] was completely opened up within package.
I could not place return order in website. The customer care does not connect. Finally managed to connect after 6 days then I have been told I cannot return.
As a customer I feel like I have been cheated. Very poor experience. Suggest avoid Jio mart.

Hi JioMart Customer care/ CS Heads team/ Escalation team

Follow-up on : 03Sep2022

Gentle Reminders by Email or Call to Customer care or Escalation teams (More than) # 61 times.

Refund outstanding amount of Rs 8629.02 is pending from your side for different orders. Please clear on priority with penalty amount.

Note: All complaints are automatically closing within 48 hours without any resolution.And reopening on my next request. Please take action on immediate basis.

Summary of 4 tickets
Sl No Order # Shipment # Order date Order Amount Refunded Amount Pending Refund Amount Complaint No Remarks
1 [protected]A [protected]A-02 June24, 2022 6090.01 450.00 - on 24June2022
540.00 - on 21 July 2022 5100.01 [protected] Pending for many months - requested for Compensation of delay
2 [protected]A [protected]A-01 June24, 2022 3268 175.00 - on 26July2022 3093 [protected] Pending for many months - requested for Compensation of delay
3 [protected]A [protected]A-01 July09, 2022 2714 - 61.01 [protected]
4 [protected]A [protected]A-01_18563 July06, 2022 - - 375 [protected]

Total 8629.02

Thanks & Regards
JioMart Customer

Hi,
This is to inform you that I have placed grocery order of Rs. 1709 on 13 aug 2022. But I have recieved only 1 item of Rs.160 on 16 aug and i have checked in the app it's showing all 8 items have been delivered but i haven't received 6 items of Rs. 1549, i have raised issue multiple times with jio customer care team through mail or call but haven't received any resolution from them. Pls look into it and need your support on this.

Order no[protected]A


Regards,
Sharad Khurana
[protected].

14 days ago jio mart doesn't give my refund and my complaint also not listened they always demands time very unprofessional employees in their company my order number[protected]A
They can't resolve my issue

This is with reference to order id[protected]M dated 8th June, 2022, total 5 items for the amount Rs. 1532.
The order was returned at the time of delivery itself, however the refund is not received yet even after more than 2 months. I have been trying to contact customer care and also contacted escalation dept, but there is no resolution from their side.

My Order number[protected]A, shipment id[protected]J

I am following with your customer service since 20th Aug and earlier regarding delivery of my prepaid order. But I have been only asked to wait for 48hrs so that the so called concern team may check and update me. But due to an unknown reason or may be due to poor customer service at JIOMART, they are not able to deliver my order even after 10 days of waiting.
Upon calling for the enquiry of the order tracking, there Sr. team is also not able to trace order and are asking me wait for another 48 hrs so that Concern team will check and revert to me.
I have been waiting for over 10 days and these so called concern team is unable to provide solution nor able to update me what is the issue causing this delay.

I have been mentally harassed by their customer representatives due to the incompetency of providing update and repeatedly asking me to wait even when I have requested to just update me on issue causing the delay which they dont have access too nor able to do their efforts to understand the issue

Jiomart delivered different product as ordered lux International soap but delivered jo soap, also delivered stale items which not properly frozen as maccaine french fries and itc cheese bowls. There were many missing items which was not delivered as per bill. I raised many complained but not resolved.

Been 3 weeks, no refund issued, escalation desk says that they will issue a refund but dont know when also that i have no other option just to wait and wait.

In jiomart online shopping app I regular ordered groceries, vegetables and fruits. But from last some days they send
rotten & stale veg, Fruits,
grocery item which had no mfg date, batch no. Expiry date,
green black colour fully fungus butter,
curd, pizza base which had next day expiry date, expired products, wrong products,
5kg edible oil which had after 20days expiry date, most of the grocery items are open & damaged condition, missing items, Near by expiry products, too much plastic bag used for packing.
For this problems I always raised complaint & they solve the some problems and i returned the product & payment was added to jiomart wallet but now they block my wallet money as I have Rs 2500 on my jiomart wallet. They block my jiomart account also. I want my money back. I called their customer care executive many times but they didn't get any update.
I shared some images of the products which jiomart delivered & screen shot of mail i send to jiomart. I don't want to shop again on jiomart but I want my wallet money.

I ordered Britannia 50-50 Maska Chaska Biscuits 300 g from jiomart on 27/08/2022, whose MRP was Rs.100 on jiomart's website and they are selling it for Rs 90, giving 10% discount. After order delivery on 28/08/2022, I found that the real MRP of this product is Rs 80 only. So I demand strict action to be taken against jiomart for cheating as it's illegal and refund of excess amount being charged.

Order no:[protected]A
I'm attaching the bill and screenshot of the product from jiomart's website having MRP Rs 100