Jiomart Complaints & Reviews

I placed an order for two perfume bottles on july11, 2022. order no[protected]A, An amount of Rs220.00 was paid thru credit card. The package was delivered on july14, 2022. On opening the package, I was shocked to find one bottle has totally leaked and there was not even a drop in the bottle. The other bottle was in tact.

Worst service every I will share this on social media also i had ordered 1 mixer grinder it came with broken socket. When I requested for return one delivery executive came and tell my parent it’s to heavy I will come 2morrow today I received a text saying today it will get picked but today I called the another delivery executive he is say 2morrow some one will come don’t mail for the same . Are we fool do u think . We had paid for it it’s not free u have given . I need the Pickup asap and I need my money back

I have received the order in bad condition and requested for return and refund. they also confirmed the refund initiated but never received the refund.

Upon calling the CC, they mentioned I haven't even raised a return request. Please check attached screenshot for details. CC disconnecting call in middle of the conversation.

I have ordered 4 dresses but got only one. That’s why I returned it as suggested by delivery agent. When I returned the one dress which I received, on refund details it was showing refund amount for 1 dress only. But I paid for 4 dress amount which is 1526. From last 3months I am sending mails every week, taking follow ups but no outcome.

I have ordered groceries on 14th july on jio mart and they were supposed to deliver on 16th but till now they have not delivered.
There's no proper response from their side and even the customer care is not responding.
Please help...

Without information item was showing returned. delivery details also shared with me .. i am ordered on 14th july 2022 that time next day was delivery .but day by day increased till 17th july.
executive also called me and confirmed the location . order processed and shipped also done. otp aslo shared. but without any confirmation nor any infirmation shared with us item was returned. what a worst pratice jio mart doing .. i will take legal action against you . and pubish social media for this issues.

Invoice Number
[protected]

Jiomart order no.[protected]A dated 30/june/2022 has not been delivered to me till date 15/JULY/2022 whereas the JIO app has itself marked as delivered without delivering it to me. I have already paid for this order and have not received this order till date. I have been ordering from JIOmart for the past around 3 years and never it has happened that I have received orders without sharing JIO OTP at the time of delivery. I have made several complaints to JIO customer care since 3/july/2022, the date on which my order got reflected as delivered on JIO app. None of the JIO team members has bothered to listen to my issue neither they have delivered my order nor they have refunded my money back. PLEASE SEE BELOW COMPLAINT NUMBERS JIO Ticket No:[protected] JIO Ticket No:[protected] JIO Ticket No:[protected] JIO Ticket No:[protected] JIO HAS CHEATED BY GRABBING MY MONEY AND BY NOT DELIVERING MY ORDER. JIO IS MAKING FRAUD ON APP BY GRABBING MONEY OF PEOPLE WHO PLACE PREPAID ORDERS. I DEMAND COMPENSATION WORTH RS 12000/- AGAINST THE ABOVE MENTIONED ORDER ID

Jiomart order no.[protected]A dated 30/june/2022 has not been delivered to me till date 11/JULY/2022 whereas the JIO app has itself marked as delivered without delivering it to me. I have already paid for this order and have not received this order till date. I have been ordering from JIOmart for the past around 3 years and never it has happened that I have received orders without sharing JIO OTP at the time of delivery. I have made several complaints to JIO customer care since 3/july/2022, the date on which my order got reflected as delivered on JIO app. None of the JIO team members has bothered to listen to my issue neither they have delivered my order nor they have refunded my money back. PLEASE SEE BELOW COMPLAINT NUMBERS JIO Ticket No:[protected] JIO Ticket No:[protected] JIO Ticket No:[protected] JIO Ticket No:[protected] JIO HAS CHEATED BY GRABBING MY MONEY AND BY NOT DELIVERING MY ORDER. JIO IS MAKING FRAUD ON APP BY GRABBING MONEY OF PEOPLE WHO PLACE PREPAID ORDERS. I DEMAND COMPENSATION WORTH RS 12000/- AGAINST THE ABOVE MENTIONED ORDER ID

Sales executive said by 10th July 2022, I will get the ordered product- mobile.
Hence paid rs rs.17500 on 6.7.2022 and ordered mobile. But on 10th July, I didn't get the product . Today 15th July, till now I didn't get the product. When I speak to customer care executive on phone, they simply say they are not able to track the order, and they are not aware where the ordered product is. They are neither ready to deliver product on the expected date, which gets automatically updated in their jiomart app everyday as the next immediate day, nor to cancel the order and refund the money. Customer care support members don't have courtesy to call back after tracking where the mobile is. Their app shows, good has been shipped and picked up for delivery in jaipur, . Same location where the product to be delivered.

Jiomart order no.[protected]A dated 30/june/2022 has not been delivered to me till date 13/JULY/2022 whereas the JIO app has itself marked as delivered without delivering it to me. I have already paid for this order and have not received this order till date. I have been ordering from JIOmart for the past around 3 years and never it has happened that I have received orders without sharing JIO OTP at the time of delivery. I have made several complaints to JIO customer care since 3/july/2022, the date on which my order got reflected as delivered on JIO app. None of the JIO team members has bothered to listen to my issue neither they have delivered my order nor they have refunded my money back. PLEASE SEE BELOW COMPLAINT NUMBERS JIO Ticket No:[protected] JIO Ticket No:[protected] JIO Ticket No:[protected] JIO Ticket No:[protected] JIO HAS CHEATED BY GRABBING MY MONEY AND BY NOT DELIVERING MY ORDER. JIO IS MAKING FRAUD ON APP BY GRABBING MONEY OF PEOPLE WHO PLACE PREPAID ORDERS. I DEMAND COMPENSATION WORTH RS 12000/- AGAINST THE ABOVE MENTIONED ORDER ID

I placed an order (order#[protected]W) on 7th July. At the time of order, the delivery date was showing as 9th July. On 9th July it reflected as order in process but then the delivery date changed to 10th July. On 10/7 it changed to 11/7, on 11/7 it changed to 11/6, then on 11/7 it showed 12/7, on 12/7 it showed 13/7 and now while I file a complaint it shows 14/7. (Date/month).

I also filed a complaint on Jiomart app...

Hi) I am Pramila Mestry. I had ordered 2 cans of Gulab Groundnut oil, but received only 1. I had already paid for it. The number of delivery person is wrong. I could not reach upto him.

Also, I have not yet received my refund of the items which were cancelled by the seller.

Very poor service.

Hi Team,
I have ordered Clovia night suit from Jiomart on 5th July 2022, on 10th I have received parcel, but to my surprise when I opened the parcel what I see is that the seller has sent me wood piece. I have raised many complaints to jiomart about this but no action from their side whenever I raise complaint it is marked as resolved without any resolution. Now I do not product neither they are giving me refund for the same.
what should I do ?please help.

I placed an order with jiomart (order #[protected]W) on 7th July. While ordering it showed the delivery date to be 9th July, however on 9th the delivery date changed to 10th July then 11th July, then 12th july and now it is 13th July. I filed a complaint on jiomart app on 11th July which said resolution in 24hours but when I called the customer care, they said that a complaint was raised yesterday and I should get a resolution in 48hrs after the complaint was raised

I am spending extra money for daily needs eventhough I have ordered groceries worth almost ₹4000 but these fools are not concerned about people’s money.

Even if they may deliver my groceries tomorrow, I still would not be happy with Jiomart and would recommend everyone to never use their service

I have returned the product on 20june as they said i will get back my money by 15 working days and somehow they didn’t made that happen and extended my date to 11th july 2022 and as of today 12th july i havent got my money back of 999₹. Did several mail no response since yesterday their app chat support is trash not work on ios latest . My complain number in Jio is :- [protected] please hell me in this 🙏🏻☹️
Attaching some screenshots below 👇

I have returned the product 3montha back and i have called customer card several time no response refund not done

Order no[protected]A


and

Order no[protected]A

Jiomart order no.[protected]A dated 30/june/2022 has not been delivered to me till date whereas the JIO app has itself marked as delivered without delivering it to me. I have already paid for this order and have not received this order till date. I have been ordering from JIOmart for the past around 3 years and never it has happened that I have received orders without sharing JIO OTP at the time of delivery. I have made several complaints to JIO customer care since 3/july/2022, the date on which my order got reflected as delivered on JIO app. None of the JIO team members has bothered to listen to my issue neither they have delivered my order nor they have refunded my money back. PLEASE SEE BELOW COMPLAINT NUMBERS
JIO Ticket No:[protected]
JIO Ticket No:[protected]
JIO Ticket No:[protected]
JIO Ticket No:[protected]
JIO HAS CHEATED BY GRABBING MY MONEY AND BY NOT DELIVERING MY ORDER. JIO IS MAKING FRAUD ON APP BY GRABBING MONEY OF PEOPLE WHO PLACE PREPAID ORDERS.

I have ordered HiSense 1.5 ton AC on 2nd May 2022. I was supposed to receive it by 4th May, but I have never received it till date(9th July 2022). But in Jiomart App it was showing as delivered on 12th May 2022, for which I raised complaint via call for 70+ times atleast and 30+ times via email in these 2 months time.
I have neither received any call nor any message regarding the status of my concern till date. CS associates, CShead and escalation team are only assuring me that my issue will be resolved within 48 hours everytime, which is clearly not happening.

All escalation team members whom I have approached looked into it and said it was technical error, apologized me & assured they will PERSONALLY handle the issue and will get me back on this issue. Also they assured no need to call or email again.

But the worst part is when there is no response from Jiomart's end everytime and I reach out to customer care again, I was informed that my ticket is getting closed every time without providing any resolution or without even contacting me.

For now I have lost hope and thinking to proceed legally on this.

I ordered a kurkure pack of 90grams weight but I received only a pack of 82 gram

Sir i have order no[protected]A. grocery worth is 2306₹(payment mode is credit card 2202₹+jiomart wallet 48₹ + 56coins twid wallet) from jiomart (online) on 22/06/2022 but i did not deliver and returned to jiomart on 24th...as per their conversation they have initiated my money which is still not received
when i contacted credit card provider they said no record is found for refund)
even jiomart representative said it will reflect with in seven days.. today is 5th July going to be over in 1hr
but still i did not get refund
jiomart is not helping in this issue kindly help me i am attaching somefiles 1st one my order details & 2nd one my card statement detail
today i got a Twitter msg from jiomart they provided same transaction id for today which had done on the 25th june and said you should wait for more 7 days...what a joke did my ecommerce jaint... i am adding that screenshot also