Jiomart Complaints & Reviews

From last one week we fellow up with Jio Team for the partial delivery / Some item missing in delivery . But each and every time Jiomart Team replay it allow to some time to revert the same .

Order ID is[protected]W.

Online Order Portal : Jiomart.com

Missing item : 6 Nos of NP Filtered Groundnut Oil 1 L

Jio Mart System show the delivery of above item.

In packing of Rest of material is delivery but the 6 Nos of Groundnut Iol 1 Ltr Packet is missing .

Dear sir
This shridhar i am recently ordered some products in jiomart due to size issue i returned that products but the company refunded my money in their app wallet i made a communication with their customer care but they are not transferring the amount to account

Facing issue with mobile phone..Camera is not working properly..Mobile is hanging..

I have placed the order on May 22, 2022 for the amount of Rs 869/- consists of three products on Jiomart & my order number is[protected]A registered m. no. +91 [protected]. The payment has been made via Simpl but one product has been delivered, one has to be replaced and one got cancelled by Jiomart without initiating the refund. I approached customer care about this issue so many times and also send a written complaint to Jiomart and every time they said that we will resolved your issue within 48 hrs but every time they resolved and closed my complaint without initiating the refund .

Have approached a couple of times to Jiomart customer care in relation to my refund and replacement of my product but nothing much happened. My current registered complaint id
Ticket No:[protected]

Request to instruct JIOmart team to solve this issue and initiate my refund on priority.

I ordered 2 products..one flea comb and a bristle brush ..instead I received some other product...need refund or replacement ASAP

I am barun prasad, actually i ordered a electric kettle from jiomart but when i open the parcel i got only kettle inside the parcel and the charging pad was missed there so i raised return request on[protected] and i got approved for return on[protected] .but today is[protected] the parcel is not picked up by jiomart and no response is received by their end . They said to me that they received the return package within 7 days but they are not responding me.

Dear sir

We are order the online bathing soap for himalaya company
On online shopping jio Mart comnpy
But the are me expire product

I ordered on 15th June.The actual delivery date is on 21st june but it's not delivered i raised complaint to costumer care but no response.I already paid for the order

I ordered A2 ghee on 14/06/2022 throughJioMartApp. My amount of Rs 664 debited but order was declined. Customer care told to wait for 7 days for the amt to credit to my account. It's almost 12 days and I didn't receive the amount still. From day 1 had been contacting the customer care through chat, call and email. Now they say query resolved. But my amount has not been credited back to me. If I ask them when I will receive my amt, they again...

Dear sir/madam
My product is not delivered by Jio mart. I ordered a Mobile phone 7 th June 2022. Jio mart says it will deliver me on 12th of June 2022 but 13th of June 2022 when I checked my order history it showed OrderedUnder ProcessReturned. 11 days later I still didn't get back my refund. Jiomart Customer representative told me that I will get back my amount within Seven working days but I didn't receive my refund amount and now they say it will take more time. I am Suffering Please do the needful as soon as possible.
Thanking you
Arindam Dash
Mobile No - [protected]

My refund of order no.[protected]A is not credited to my account. Today is the 8th work day but my refund is still pending please help me and credit the amount as soon as possible. I have very bad experience with jio mart i between the 7 working days you all tell the amount is credited your account within 7 working days but it doesn't happened. Please help me i am very upset because the amount is 69999 and i am also facing big problems. Please help me...

Hello, This is regarding order number[protected]A. I have received damaged products for which i have raised a complaint with JioMart on 14-May-2022. They said the amount will be refunded for the damaged products. Its been more than a month, i have still not received the refund. I escalated by calling customer care and by sending emails to [protected]@jiomart.com but i have not received any resolution.

I saw a Golden Harvest Rice 5 Kg @ Rs. 325.00 with MRP. Rs. 750.00 in display but when I billi at counter it is coming Rs. 375.00, I object it but the executive said Rate change display not done you have to pay as per computer bill, I have no problem to pay as per bill but Should the customer come to the counter everytime to verify the rate of each item and then buy the goods? Please clarify...
When I tell the security I will complain this in your site/customer care the guy said nothing will happen if you complain..

Dear Sir,
I had ordered my shipment having ID[protected]A-01, on 23.3.2022. It was delivered on 24.3.2022. I had initiated a return on 25.3.2022.

I complained several times and had a chat with your representatives and after plenty of calls and mails I have received just a partial refund and whenever I try to use your customer service, they put my call on hold for half an hour and then disconnect it.

Hi I placed 3 orders from jio mart app and all the the orders the amount deducted but order not booked, the transaction I'd
[protected] is 349rs on[protected] and
[protected] is 349 rs on[protected] and
[protected] is 349 rs on[protected] the all three transactions are made by upi gpay, please refund my money of total rs 1047....

Today I ordered 1
glucon-d pack of 1 kg. And there was offer of free nycil powder worth Rs.130 but I got only glucon-d powder and nycil powder was nowhere in the package.

First of all jiomart has removed by complaint without resolving the problem faced and i have again escalated the complain to JioMart and Complaint ID is [protected]

I have orders list of groceries, food items and face wash on 7th June 2022 and Delivered on 9th June 2022.

After opening the package found that Clean and Clear Liquid face wash was not sealed and it was open and the liquid in it spilled and spreaded to my other grocery which is now not eatable. I registered the complain on same date but jiomart has removed the complaint without my consent.

Order No:[protected]A
Order Dt:- 7th June 2022
Amt Rs.1492
Complaint ID:- [protected]

I placed otder of iiad 5th gen on 29 may 2022 ….it got cancelled on 30 may by the company itself…..
It is 11 june today and I haven’t yet received my refund
Amount was rs 30290
Plzzz help

I ordered 8items on jiomart app on 6thjune on the app it showed delivery will be on 8th. on 8thi checked it delivery date was changed ro 9th then it was changed to 10th and today i checked its changed to 11th and 6items canceled from their end stating short delivery

so i was following up with them for this delivery and requesting them to send it they did not pay any heeds. when requested to cancel this order as all items cancelled except for two unnecessary products
they are adman sorry cant be done.!

every order they are doing same. If you'll read their FB page its flooded with complaints from buyers like me.

EVery time we order our product items are cancelled. delivery date changes every date untill it is one week or as it pleases them

Sir my question here is,
we are the buyer we are buying goods from them.
If a partlicular product is not available them why are they screening it available on their app...???
at time oforder checkout the date of delivery given changes atleast three times. Why? for what reason..?

Also they wont cancel my order nor they will postpone it while i have given my money to them..
then how can they cancel irems in my order than was confirmed ok by them and paid fully by me...?

Sir this particular order i requested trhem to cancel as out of 8items they already cancelled 6. So nothing imp left
and i already followed up and requested them to send it by 10th june
which they didnt care at all to address or to attend to.

if they cant provide products showing on their app within date given by them then why are they mentally harassing customers..?
they are incapable o[censored]nderstanding the sentiments of customers and they
are ungrateful towards customers who want to order from them.
Also they dont value the time and need of the consumer

When i said over phone to the guy who didnt have any answer any solution to my query, i'll report to consumer forum. so he is sassying and replying you can complain on consumer forum.! but we cant cancel order!

So basically it means they are telling customers you cry plead or die we will do what we want bcos nothing really will happens to us here.!

Is there any possible way to let the actual owner know how his business is run. ultimately we were buying from this outlet on his name attached to it.
This type of bad practices and poor handling of customers will result in bad reputation and loss in business. even on small scale a loss is a LOSS

Two months back i tried ordering from Jiomart. The amount was deducted from account but the order was not placed due to some network trouble. Havent received the amount refunded till now. Please do the needful for me to receive the amount refunded.