Jiomart Complaints & Reviews

I order this product on 20 may and in app it's show estimate date for delivering 27 may but it not deliver on 27 may so i Complaint to customer care and Ask for cancel my order but they say it will cancel only when the person reach to your doorstep and you decline to accept product . Then only my order will cancel and refund will credit in my account but today is 4 June and still i not get my product on my door step so i cancel this order . Kindly return my refund

HI,
I am having 2 Complaints with Jio mart. please read clearly,

Firstly,
1- Please find the below attached photo, It shows the order is Returned,
How can the Order be Returned without my concern after waiting for 3days for order,
I paid online for that, after on Last delivery date 3rd June night, it is showing order returned,
I want serious action on Jio mart for this order made on June 1st with online payment and not delivering.
How can the order go as returned? I have to book again after waiting for 3 days and again wait for the next 3 more days.
what is happening for giving delivery, ARE YOU PLAYING WITH CUSTOMERS REQUIREMENTS.

Secondly,
2- I want serious action on The delivery person kumar having mobile number[protected],
I called him plenty of times for order delivery as I received a message that order is out for delivery on June 1st.

He is arguing about giving delivery. I got message at 3.45 pm that order out for delivery, after 5 hours,
8.45 pm i called delivery person kumar mobile[protected], he is telling different stories each time I called,
once he told stock is over and has to bring from another store, and telling me to keep quiet that i know nothing,
second time, he told item is spoiled, if i want delivery, he will give the spoiled item, should I CONSIDER THIS AS A THREAT,
I mean literally waiting for 5 hours after receiving a message delivery is out and not receiving and lessons given by the delivery person, what should I do,
Can JIO MART send the person to my house for an apology and take some action on him?

From,
Ashok,
[protected]

Hi,
I had placed an order in JIOMART on May-18th 2022 and the delivery date shown as May 26th 2022. No one has contacted me regarding the delivery and update in the tracker like not able to contact customer. I had raised a complaint in the JIOMART mobile app, but still i didn't get the solution. I tried to contact customer care every day and receiving the same response like "we will raise the concern on high priority to our back-end team, They will call you back". But No one has called me till now. Please find the order details given below and kindly help me to get the solution As soon as possible.

Details:
Order-ID:[protected]A,
Shipment Number:[protected]J,
Invoice Number: S07D8B60OCA00009,
Payment-Mode: Pre-paid,
Tracking-ID: [protected],
Complaint-ID: [protected].

I bought cherry of Rs 159 as on 02/06/22 from Reliance smart beta plaza and it is fully spoil and fungus plz refund my money

I had started a return on 5th April and it has still not been picked up. I had continuously followed up with them every 2 days and they lied to me every time that they will provide resolution in 48 hours. Also to show that they are more careless they used to close the ticket without actually providing any resolution.
I even provided them enough proof of me starting the return from the app even then they were not qualified enough to solve my issue.
Very pathetic customer service to be honest.

Complaint number is [protected]
Desired resolution: Pick up your product and refund MY MONEY

Hi,

This is to bring in to your notice, that I raised a concern (ticket #[protected]) for not delivering a product (ordered 10 Kg atta while delivery guy provided only 5 Kg pack) and said he has not received the other 5 kg in my order and asked to connect with customer care and left the product at my door step post which i raised concern and so far no resolution given.I expected atleast a call from customer service however no one reached out to me so far or sent a response . Writing this as an escalation and with very bad experience from JIO mart.

Please help with either providing the missing order or get me refund..I am not going to recommend or use JIO mart after this frustrating experience.

Order number is[protected]A

Order No :[protected]A
Order Date : 21st May 2022
Expected Delivery Date : 28th May 2022
Out of Delivery Showing :30th May 2022.
Raise Complaint Multiple Time

#[protected] (No +ve Response)
#[protected] (No +ve Response)

Defective/damaged product delivered by company on 25/04/2022 so that I returned the product on 27/04/2022.I also raised my complaint to customer service executive on 02/05/2022 but they can't given any solution on my issue.1 month passed away but they don't refunded me till.

Item delivered by company to me is defective/damaged on 25/04/2022.so that I returned that item to company on 27/04/2022. I have also raised my complaint to customer service executive on 02/05/2022.But till date they can't given me refund.

Issue: Refund Issue.
Order Details:

Order ID# :[protected]A
ShipmentID# :[protected]A-02

I have attached the screenshot of the order details also. As you can see, the product is already returned. The pick up has been successfully completed on Apr 09 2022. I have received the confirmation sms regarding the pickup completion. I have attached snapshot for your reference. But, i haven't received the refund for the returned items. Kindly look into this issue and resolve at the earliest. It's been already completed more than 45 days since the pickup completion.

Thanks & Regards,
Naveen

Return pickup not happening since last month

I ordered on 26/04/22 two items valued Rs1844/-which jiomart was unable to supply. The amount I paid in advance but now they are not returning my money. Every day I phone or contact them they say they are working hard to return my money but over one month has gone no result.

I ordered on 26/04/22 items of Rs1844/- which jiomart was unable to supply, I paid the amount in advance and after mailing and contacting Jiomart many times they are not returning my money.

I purchase sponge gourd(TURAI) and mango(AAM) . I recive rotten veggie and less mango i recive only 880grms of mango and dry+rotten sponge gourd

I was ordered items against order dated 06/01/2022 and same was not delivered & status shown as returned on 07/04/2022. Later I request for refund and customer care representative taken complaint & I followed up regularly, sent mail to [protected]@jiomart.com for the first 4 months. As I didn't get any resolution for this I called their customer care several times regarding the issue and they are always saying they forwarded the issue to the concerned department. But till today I have not received the refund. When I go through the https://www.consumercomplaints.in/jiomart-b116076 page I saw similar issues are reported by many customers. They are looting from people. Please help me to take resolution for the issue legally.

I have ordered few dresses on 24th May and they have mentioned EDD - 26th May and the product is not under process yet. I have attached the screenshot for that. I request you to please help me in this case by delivering those articles. Order number and everything was mentioned in the following screenshot. I want the order within tomorrow. I have ordered it for the function and its on Monday. What will I do if I don't get it on time

On 5th may when I made payment for placing an order the payment(Rs 376) went through but order was not updated in the system and I did not receive any order confirmation message, The same thing happened again when I tried placing order again payment(Rs 376) went through but order was not updated in system and no order confirmation message was sent. the third time I made payment(RS 376) the order was placed properly and order was updated in system (order ID[protected]A) and even got delivered same day. when I reached out to customer service for refund for the first 2 transactions totaling to Rs 752 (376*2) till now the issue has not been resolved. the payments were made though Gpay UPI app and screenshots of payment and my order is being attached

It has been 3 weeks and I have raised several tickets(7-8), contacted the support team by mail and phone(several times) mentioning the details but all the tickets have been closed mentioning the order[protected]A has been delivered.

I ordered a Prestige PIC 16.0 Induction Cooktop via JioMart with Order Number[protected]W and Shipment Number[protected]W-01 which was delivered by Reliance Digital on 2nd Feb and the same and the same day i raised a return / refund as the product was not working and the product was picked up by Reliance Digital for return on 05th Feb. I was informed that refund will be provided by JioMart as i placed an order through them.

I waited for 7 days as advised there was no replacement nor refund all i got innumerable false promises. I have spend more than 10 hours collectively on calls and never ending numerous mails.

Every time they inform I will get refund in 48 hours and people disappear i have spoken to reliance Digital members directly on their Mobile and still no updates.

I have a big mail thread i can share as evidence its pretty long and unable to attach as i cannot convert it to JPEG/PNG

I have returned products on 19th april 2022 and till now i did not get any refund. i have written many complaints and they just spam mails asking me to wait for 48 hours.

It has been 37 days and still no response from them.

order number[protected]A

These are conversation thought mail id [protected]@jiomart.com,
Still no response got defective material ... No came pick up and still didn't get any refund worsted service

Check this

Am giving complaint regarding jio digital who told going pickup defective items ...

Call from this no jio office no [protected]

No one came to pick up or any response...
Near 20 days happened now...

Need refund or replacement ..

Every time after mail ur some call ing from ur side say stupid reason that am going take high priority...
I don't that guy know the meaning of high priority...

Don't make customer as stupid...

On Sun, 22 May 2022, 10:48 am jai bindas, wrote:
Again and again ur been sending mail. No action is been taken till need refund or replacement.

On Sun, 22 May 2022, 10:46 am jai bindas, wrote:
Again and again ur been sending mail. No action is been taken till need refund or replacement...

On Sat, 21 May 2022, 11:11 am JioMart, wrote:
Ticket No:[protected]

Dear Customer,

Namaste!

At the outset, let us apologize for the inconvenience caused to you.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

kindly allow us some more time as this would help us provide you a satisfactory resolution.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.

Team JioMart

Ticket No:[protected]

Customer people are call same reason every day ... Asking same f word again and again ... Today some called me say fill form ... Really getting pissed off these type of service...

Am not going leave this issue ... Let see how many more day going happen ...

If you all want me go consumer court am ready ... All the stupid compliant no which you all given to me...

Some one see calls me that he will come to pickup defective material... Nearly 2 to 6 days happened still didn't get respond any response me ... Give some hire authority mail id or phone no... Reliance digital show room theni Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...

[protected] Forwarded message[protected]
From: JioMart
Date: Fri, 20 May 2022, 1:16 pm
Subject: Re:Some calls me that he will come to pickup defective material... Nearly two happened still any one didn't respond me ... Give some hire authority mail id or phone no... Reliance digital show room theni Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...
To:

Ticket No:[protected]

Dear Customer,
Namaste!

We understand your concern completely and we will help in getting this resolved for you on priority.

We appreciate your patience and valuable time. To serve you better our team is working relentlessly.

As per our previous interaction, kindly allow us some more time as this would help us provide you a satisfactory resolution.

We request you to wait for the completion of 48 hours.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

On 20 May, 2022 11:01 AM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

Some calls me that he will come to pickup defective material... Nearly two happened still any one didn't respond me ...
Give some hire authority mail id or phone no...

Reliance digital show room theni
Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...

[protected] Forwarded message[protected]
From: jai bindas
Date: Thu, 19 May 2022, 1:56 pm
Subject: Ticket No:[protected] Worsted customer care and mail support team even though mail sent still no response ... 7 day complete ok 48 hours completed after mailing Such ...
To: JioMart,

Some calls me that he will come to pickup defective material... Nearly two happened still any one didn't respond me ...
Give some hire authority mail id or phone no...

Reliance digital show room theni
Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...

On Thu, 19 May 2022, 12:05 pm jai bindas, wrote:
Some calls me that he come to pickup defective material... Near two happened still any one didn't respond me ...
Give some hire authority mail id or phone no ...

On Tue, 17 May 2022, 4:01 pm JioMart, wrote:
Ticket No:[protected]

Dear Customer,

Namaste!

We realize that this situation is not promising, however we would certainly try and find a suitable solution for you.

We appreciate your patience and valuable time. To serve you better our team is working relentlessly.

As per our previous interaction, kindly allow us some more time as this would help us provide you a satisfactory resolution.

Please be rest assured that this will be addressed aptly, this is not the experience that we want you to have.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.

Team JioMart

On 17 May, 2022 11:10 AM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

The issue is going very slow... Could arrange pickup... U all dash

On Mon, 16 May 2022, 12:01 pm JioMart, wrote:
Ticket No:[protected]

Dear Customer,
Namaste!

We are really sorry to know that you are facing this issue. We will get this resolved as quickly as possible.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

As per telephonic conversation, kindly allow us some more time as this would help us provide you a satisfactory resolution.

Your patience is appreciated and we are sorry to hear you are having these problems. We will make certain that this gets resolved quickly for you.

Should you need any other information, please do visit us at https://www.jiomart.com/.

Dhanyavaad.
Team JioMart

On 16 May, 2022 07:29 AM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

This how to treat customer... Such dash word ur guy... Wasted my money...

On Fri, 13 May 2022, 3:17 pm jai bindas, wrote:
Superb job

Again one o[censored]r executive Divya Prakash call me said to wait another 48 hours.
Is this how behave with customer.

Great customer service and great response mail.

Don't know how many 48 hours going to come for pickup the defective item...

On Fri, 13 May 2022, 10:33 am jai bindas, wrote:
Worsted customer care and mail support team even though mail sent still no response ...

7 day complete ok
48 hours completed after mailing

Such ... Words can't want to fill ...

On Thu, 12 May 2022, 11:48 am JioMart, wrote:
Ticket No:[protected]

Dear Customer,

Namaste!

With reference to your email, we regret the inconvenience caused to you due to product not pickup.

As per telephonic conversation, we have raised your complaint, and your complaint number is [protected]. We will get back to you with the resolution within 48 hours hours.

Further, at JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

You can also raise the complaint through website/application on self-help tool by following the pathclick on orders select the orderclick on need help click on log a complaint.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.

CSHead Team JioMart

On 11 May, 2022 03:55 PM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

Hi

This is jaikumar Received defective items need refund or exchange

Mobile [protected]

When am taking customer care no of have any idea how the slove issue worst customer service provide by jio Mart company. Keep hold and there just hanging my call ... Don't want use any unnecessary words .

Even I don't mention name of customer care executive name don't want spoil career

Product details find attached

Seven day happened still any one didn't came pick up?