Jiomart Complaints & Reviews

My order number is[protected]A product that can expire today they delivered (Sapins Curd 500 g (Pouch) Sapins curd has a minimum expiration of 7 days
Need refund...

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My order number is[protected]A i ordered 2 products
( Good Life Almonds 500 g and Value Pack Plain Cashews (4 pcs) 500 g they delivered only Good Life Almonds 500 g, they not delivered (Value Pack Plain Cashews (4 pcs) 500 g)
1 product is missing they were not refunded the amount

Need refund

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I had tried to place an order through Jiomart app against my account registered with email id nrj.[protected]@gmail.com and phone number [protected] on 05.06.2021 through my Rbl card ending with 8997 but the order didn't get placed. Though I had received a mail from RBL bank stating a transaction of Rs.3838.97 was made on Jiomart, I didn't get any order confirmation from Jiomart. Neither was there any order details against the said transaction...

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My order number is[protected]A
The complaint is against the Thripunithura store
The 1 liter packet of Nandini milk they delivered was broken.I ordered 10 packets of 1 liter and put it all together, Other packets are now damaged along with the damaged product, all the packets were moth all the packets of water got wet from the damaged packets, Now all the packets are damaged, this is how they always delivered, damage product, different product is delivered, then the expiration product has been delivered several times.No matter how much is said, it is being done again and again.
Please refund the amount of damaged product
We request you to take action for this as soon as possible.All supporting documents have been attached along with this application

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Ticket No:[protected]

This is with regard to my latest order on Jiomart
[protected]A - GROCERIES
[protected]A-01
I have been billed for the following 2 items but they have not been delivered.
Ariel matic top load 4+2kg - Rs 875
Srikrishna Paneer 200g - Rs 59.60
I have not received any refund or replacement for these.
I had taken up the complaint with a customer care executive by name Mr. Ashish. He said I would be receiving a complaint ID and tracking details. However none of that has been received by me. I had mailed the team as well. No response from them. They have closed all the tickets that I had raised on Jiomart App as well without any call or redressal of my issue.
I urge you to look into the matter urgently.
Thankyou

Regards

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I have ordered items from jiomart on last Thursday.The amount of Rs 231.05 (paid through google pay) was deducted from my account and the order status showed as declined.. I called to the customer care several times and not answered and also mailed to their account, no reply.

So kindly refund the money back.

Please solve the problem as soon as possible...

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I got an damaged item(clothes), I requested return request, the item never got picked up, I contacted nearly 8 times not still issue not resolved.

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JioMart
To:
[protected]@yahoo.com

Wed, Jun 30 at 1:07 PM

Ticket No:[protected]

Dear Mr. Som,
Namaste!

With reference to your email, we regret the inconvenience caused to you due to expired product.

We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution within 72 hours.

We appreciate your patience.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

On 30 Jun, 2021 09:39 AM, [protected]@yahoo.com wrote:

Ticket No:[protected]

Dear Sir/Madam,

Please find attached picture of the expired item delivered.

This is to bring to your notice that you have delivered me expired dated Thirumala Fresh Paneer 400 g (Pack) yesterday which is a matter of serious concern to trust you.

Utterly frustrating, NOT HAPPY!!

Regards,
Debasish Som
(Consumer)

Jul 06, 2021

Updated by somdebasish No relief to customer has been provided in terms of compensation or goodwill gesture for the loss of time, which anyone would do to avoid going into litigation and any further damages. Added the amount in Jio Wallet forcing customer to buy from JioMart, but amount not refunded to the concerned bank.

NOT HAPPY WITH THE RESOLUTION AS WELL

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Hi All,

I ordered few items in Jiomart that was delivered today and order number is Order[protected]A and they sent me a expired product and want to raise a consumer complaint on jiomart

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Website: www.jiomart.com

The most pathetic shopping experience. On May25 2021. I had placed an order for mangoes and they arrived rotten. I called the call centre to provide me a refund which they said they have raised a request. It's been 11 days and I am yet to recv a refund to my wallet and I am calling u people evey 2 days. as i[censored] people are doing a favor. Will never ever shop or Jiomart. My customer order I'd is[protected]M

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Website: www.jiomart.com

My order (order no.:[protected]A) is not delivered. I got a message from their kochi office, that they regret as my order is not delivered. They informed me that the refund will be paid within a week.
Despite repetitive followups, I haven’t received refund for my order.

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Hello, I placed my order on 30th April 2021 but still my products r not yet delivered to my given address they r going on posponding the date from 3th to 4th to 5th & now on 6th may. I placed the order for my emergency, need, feeling disappointment for such long delay from jiomart to deliver at time, & uncommitment from jio mart

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Address: Jiomart

Website: [email protected]

Discrepancy in Supplied Order[protected]W

Amount taken for 2.5 Kg water melon, but neither supplied nor amount refunded

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Iam writing this letter to inform you of the rude behaviour of jiomart delivery boy Asif Shaji in thripunitura store.
Your delivery boy does not know how to approach customer. So i request you please instruct your delivery boy for his misbehavior.

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Iam writing this letter to inform you of the rude behaviour of jiomart delivery boy in thripunitura store.
Your delivery boy does not know how to approach customer. So i request you please instruct your delivery boy for his misbehavior.

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On 30th March I placed an order via Jiomart. Order number is[protected]M
The amount was debited from my bank account but their website says transaction declined. I haven't recieved any sms /call regarding that. I tried to connect with the customer support but they are irresponsible. Please look into the matter.

Jan 14, 2022

Complaint marked as Resolved

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Address: Handewadi Road, PUNE, maharashtra

Website: www.jiomart.com

During early lockdown July 2020, i have created 2 prepaid JIOMART online grocery order. Refund initiated but still now REFUND was not issued to me. I have sent enormous mail to [protected]@jiomart.com and meet store manager so many times, but all in vein. Manager directed to customer care & customer care not respond.. They just make the process round and round and harassed the people. Not only so manager just giving stupid reply for excuse that no database maintained more than 6 months...
Here i am sending you details of online TXN:-
Name Order Number Order Date Order Amount Invoice Amount Refund Due Refund Status
Salmali Ghosh [protected]W 11-Jun-20 ₹1, 351.87 ₹1, 171.87 ₹180.00 REFUND INITIATED
Salmali Ghosh [protected]W 20-Jul-20 ₹1, 106.50 ₹895.75 210.75 REFUND INITIATED
390.75
Regards
Salmali Ghosh
Handewadi Road
Pune Maharashtra

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Address: न्यु दिल्ली

Website: Mobikwik

20/03/2021 को 394 रुपये का ट्रान्जेक्शन मोबीक्वीक से जीयो मार्ट मे किया है। लेकिन ट्रान्जेक्शन फेईल हो गया है। और जीयो मार्ट मे रुपये क्रेडिट या ने जमा नहीं हुऐ हैं ।
तो प्लीज़ आप जांच करें और 394 रुपये बेंक मे या जीयो मार्ट मे जमा करें। धन्यवादजी

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I ordered for Groceries for Rs.770 On March 1st 2021 and it was prepaid through Phone Pe. Order was Declined without intimation and money is not refunded yet. When called customer care it was said as Money will be refunded within 7working days. Now no money is refunded or even that order which had discrepancy is not being able to view on Jiomart mobile app My Order list. After calling again to customer care, have received a Message mentioning Complaint resolved. But money is not yet refunded. Declined order number is[protected]A

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Address: jiomart mumbai - trivandrum branch

Website: www.jiomart.com

I ordered grocery as per order id:[protected]a and made a prepayment of rs.1808.80, against the invoice from my sbi credit card on[protected]. Jiomart did not deliver the oder and refunded only rs.1796.31 on[protected].31 & 4.00) instead of refunding 1808.80 rupees. Balance refund i demanded more than hundred times to customer service of jiomart. They say your service request has resolved. Same reply always. But the transaction details for refund of 102.49 rupees they are not providing and also such a refund is not reflecting on jiomart website refund list and also in the statement of my credit card.
I copy and paste the refund data from jiomart webpage and the debit details in my credit card statement below:
Order id:[protected]a
₹ 1, 792.31
Processed on: 5 feb 2021
Order id:[protected]a
₹ 4.00
Processed on: 5 feb 2021

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Mar 21, 2021

Updated by mksasi jio mart is a cheating organasation even the customer care department. my complain posted on march 9th 2021 is not considered for resolution.
please attempt to resolve my compaint asap.

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M

mksasi

from Thiruvananthapuram, Kerala

Mar 21, 2021

NOT YET RESOLVED

Jiomart — Grocery order not delivered refunded part amount
M
mksasi
Mar 9, 2021Thiruvananthapuram, Kerala
I ordered grocery as per order id:[protected]a and made a prepayment of rs.1808.80, against the invoice from my sbi credit card on[protected]. Jiomart did not deliver the oder and refunded only rs.1796.31 on[protected].31 & 4.00) instead of refunding 1808.80 rupees. Balance refund i demanded more than hundred times to customer service of jiomart. They say your service request has resolved. Same reply always. But the transaction details for refund of 102.49 rupees they are not providing and also such a refund is not reflecting on jiomart website refund list and also in the statement of my credit card.
I copy and paste the refund data from jiomart webpage and the debit details in my credit card statement below:
Order id:[protected]a
₹ 1, 792.31
Processed on: 5 feb 2021
Order id:[protected]a
₹ 4.00
Processed on: 5 feb 2021
Grocery order not delivered refunded part amount

Jiomart Complaints & Reviews

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Jiomart reviews & complaints page 40

Expiry product

Product refund

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Non-refund of money against failed order

Damage product, need refund

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Products not delivered

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Money debited but the order declined

Return

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Expired product (Paneer) delivered

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Sold expired date product

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I have not received my refund from JIOMART

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Refund as items are not delivered

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Delay in delivery of products

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Non Delivery of item after taking money

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Misbehavior

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Delivery boy misbehavior

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Amount debited from my account but transaction declined.

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Bogus customer care JIOMART/REFUND not issued more than a year

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Transaction failed

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Money not refunded by Jiomart for the prepaid order that declined

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Grocery order not delivered refunded part amount

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