Jiomart Complaints & Reviews

We have purchased food items from jio mart vide order vide no.[protected]A, in which we received all product damaged and defective condition, all product bitten by a mouse (Rat).
i have already compliant to conceren team but not giving response.
please help. my mobile no. is [protected]

I had placed an order with Jiomart phone app on Sunday, 12 September at 07:05 pm. Since then I followed up every 3 days but was told to wait as delivery was always shown "next day".
On Monday, 20 September at 02:40 p.m. the app showed delivered but I have not received any product. I have screenshots from the app showing many complaints for delay in delivering order also.

Since then Jiomart has not picked up my calls and I want full refund for this order.

I placed the order on 25th of august 2021 for an amount of Rs 509.46.But jiomart cancelled the order. Till now the refund amount has not been credited to my account. After repeated mails from my side they have given an ARN number. My bank has also sent a mail but no response from Jiomart. Is JIOMART cheating people? please revert at the earliest.

Hi
I had placed an order on 19th September and i paid Rs 315 for the same.

After sometime when i checked the order status i saw that the order was declined by JioMart.

Till now i have not received the refund of Rs 315

Sir, I booked some items in Jio Mart on 12/9/2001.My oder id [protected] A, shipping id[protected]A-01. They given deliveryman date on 16/9/21.But they failed to supply product. On 17 th I contacted through there customer care. They told within 48 hours resolved your problems. But no action from their side. On 17 th they given two missed call. I called them but no answer. Then they given there site items returned.your refund arranged. you can rebook. Sir it is cheating the customer. Actually there was an offer on 11 th and 12th. So they wanted to avoide the discount price. So I request you please take further steps in this matter. So in this rebooking I have to given more money.Actually they failed to supply the offer price.

There rider did not dilever my order, but showing it dilevered my 2 prepaid order ans 1 cod

I ordered from jio mart and payed the amount through gpay amount is debited but later the order is declined and I could not find any information about the refund

I have ordered groceries from jio mart and made the payment with sodexo meal card. Amount deducted but the app shows oder declined. I can't see any refund information or message from jio mart.

Transaction number :[protected]
Order number :[protected]W
Amount : ₹1928.50/-

I ordered in JioMart today for Rs. 18.
The amount was debited from my account.
But after 30 minutes, JioMart app showed order declined status. I need me refund.

Damaged coconut delivered. Order No.:[protected]M dated August 19 20212
Yahoo
/
Sent

[protected]@yahoo.com
To:
[protected]@jiomart.com

Sun, Aug 22 at 9:48 AM

Hi,

Please find attached the screenshot of your rotten/damaged/expired one coconut which you delivered to me yesterday. I ordered two pieces out of which you only delivered one and that too a rotten one.

UNHAPPY WITH YOUR SERVICES AND INFERIOR QUALITY PRODUCT!

It's also worth mentioning again here that you have NOT delivered 3 items on this order.
1. Paneer
2. Coconut (now it becomes 2 as ordered - 1 damaged and 1 not delivered)
3. Tomato

Please compensate adequately and initiate refund and/or arrange to deliver them and delight your customer with compensation or otherwise in order to regain the trust.

NOT HAPPY!
LOSING TRUST!!

Debasish Som

NO REFUND MADE FOR damaged/expired Coconut delivered. Order No:[protected]M dated August 19, 2021 Ticket No:[protected]
Yahoo
/
Inbox

debasish som
Dear Sir/Madam, Please clarify specifically. Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each. You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired. On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE. You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut. Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me. Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries. Regards, Debasish Som [protected]
Tue, Aug 31 at 7:21 AM

JioMart
To:
[protected]@yahoo.com

Tue, Aug 31 at 12:26 PM

Ticket No:[protected]

Dear Mr. Som,
Namaste!

With reference to your email, we regret the inconvenience caused to you due to quality issue.

We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution by EOD of[protected].

We appreciate your patience.

You can also check the status of your refund through website/application on self help tool by following the below path-click on orders select order you are looking for- click on my refund.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

Hide original message
On 31 Aug, 2021 07:24 AM, JioMart wrote:

Ticket No:[protected]

Dear debasish som,

Namaste!

This is an automated email to confirm that we have received your email. We will work on it and get back to you tomorrow.

Thank you for contacting us; your complaint number is [protected]

To check your order delivery status or refunds, please log on to JioMart App and click on My Account.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Thank You for your patience, and we look forward to serving you soon.

Dhanyavaad.

Team JioMart

Ticket No:[protected]

Dear Sir/Madam,

Please clarify specifically.

Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each.

You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired.

On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE.

You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut.


Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me.

Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries.

Regards,

Debasish Som

NO REFUND RECEIVED AS OF DATE

I had ordered 4 kurtas from JioMart in a single order with theier filter 'AVAILABLE' . They very conveniently broke it into 3, 2 having 1 kurta each and the 3rd one having 2. 1 was delivered, 1 cancelled without giving any reason and from the 3rd having 2 kurtas, 1 was again cancelled. NOW THE 1 SENT TO ME WAS PRICED AT 199/- ON THEIR WEBSITE ( SCREENSHOT WITH ME & ALSO SENT TO THEM TWICE) BUT THE INVOICE READ 333/-
Obviously trying to CHEAT. I refused to pay the hiked price and the kurta was not delivered. HAD I NOT BEEN ALERT, I WOULD HAVE PAID MORE FOR A PRODUCT COSTING LESS. 3 EMAILS WERE WRITTEN TO THEM & THEY SIMPLY REMOVED THE PRODUCT FROM THEIR WEBSITE.
GOD knows how many must have been CHEATED INTO PAYING MORE BY THESE TACTICS OF JIOMART; breaking the whole order into parts & invoicing more for some product as the customer only remembers the total amount payable. NOW THEY HAVE CANCELLED 2 OF MY OTHER ORDERS ALSO, EVEN AFTER SENDING THE CONFIRMATORY MESSAGE.

I have placed an order for Rs.1417 (pre paid)on 20-Aug-21 night through jiomart app.. next day morning seen that order was declined by themselves. Then I called customer care..they told amount will credited in 7days against declined order.Then I've recorded the same items again. After reordering last order reference vanished from app ..Ive waited for 7 days as per customer care feedback. Till date refund not credited.

Dear sir

Greetings.

every time i place order jio schedules delivery as per own choice and then later on cancel the order. this is causing me lots of stress n inconvenience

i am attaching screenshot pls see how they are cancelling my orders. and to my shock one or two two items are delivered on consecutive days. and major chunk of order is canceled my them showing reason as 'returned"

If they do not have grocery items they should shut down their business..? they should not display those items on App..? they must not take order for those items?

but every time they are taking order and then cancelling it. its a bad business practice and this grocery outlet must shut down as they are not able to deliver their basic work properly

My order number is[protected]A product that can expire today they delivered (Sapins Curd 500 g (Pouch) Sapins curd has a minimum expiration of 7 days
Need refund

My order number is[protected]A i ordered 2 products
( Good Life Almonds 500 g and Value Pack Plain Cashews (4 pcs) 500 g they delivered only Good Life Almonds 500 g, they not delivered (Value Pack Plain Cashews (4 pcs) 500 g)
1 product is missing they were not refunded the amount

Need refund

I had tried to place an order through Jiomart app against my account registered with email id nrj.[protected]@gmail.com and phone number [protected] on 05.06.2021 through my Rbl card ending with 8997 but the order didn't get placed. Though I had received a mail from RBL bank stating a transaction of Rs.3838.97 was made on Jiomart, I didn't get any order confirmation from Jiomart. Neither was there any order details against the said transaction...

My order number is[protected]A
The complaint is against the Thripunithura store
The 1 liter packet of Nandini milk they delivered was broken.I ordered 10 packets of 1 liter and put it all together, Other packets are now damaged along with the damaged product, all the packets were moth all the packets of water got wet from the damaged packets, Now all the packets are damaged, this is how they always delivered, damage product, different product is delivered, then the expiration product has been delivered several times.No matter how much is said, it is being done again and again.
Please refund the amount of damaged product
We request you to take action for this as soon as possible.All supporting documents have been attached along with this application

Ticket No:[protected]

This is with regard to my latest order on Jiomart
[protected]A - GROCERIES
[protected]A-01
I have been billed for the following 2 items but they have not been delivered.
Ariel matic top load 4+2kg - Rs 875
Srikrishna Paneer 200g - Rs 59.60
I have not received any refund or replacement for these.
I had taken up the complaint with a customer care executive by name Mr. Ashish. He said I would be receiving a complaint ID and tracking details. However none of that has been received by me. I had mailed the team as well. No response from them. They have closed all the tickets that I had raised on Jiomart App as well without any call or redressal of my issue.
I urge you to look into the matter urgently.
Thankyou

Regards

I have ordered items from jiomart on last Thursday.The amount of Rs 231.05 (paid through google pay) was deducted from my account and the order status showed as declined.. I called to the customer care several times and not answered and also mailed to their account, no reply.

So kindly refund the money back.

Please solve the problem as soon as possible...

I got an damaged item(clothes), I requested return request, the item never got picked up, I contacted nearly 8 times not still issue not resolved.