Jiomart Complaints & Reviews

My order which was paid online was never delivered and on asking for a refund the customer service didn't help even after calling multiple times.

I have ordered vegetable cutter, which came used one and not the exact product i have ordered. So i initiated the refund this was on 16th August 2021. It was an prepaid order.

today is 20th Nov 2021, more than 3 months i have been mailing them, calling them only reply comes that, we will sort it asap, but nothing happened.. again I have to call them mail them and same reply... i have waited patiently for 3 months+ but now i big NO to jiomart

Order ID[protected]A
Shipment ID[protected]J
It is a prepaid order. Ordered the product on Oct 28th, expected delivery date was Nov 6. So far (ie today 18th Nov) the product not delivered. Made several complaints to JioMart team. Everytime I contact, they ask to wait 48hours. In app, tracking shows misroute from delivery location, but the customer service says they cannot track the product, cannot assure delivery date, cannot refund. They are cheating the customers. Noticed several other similar complaints, they are doing it on regular basis by looting customers.

During Diwali, I ordered 4 items from Jiomart (Order id#:[protected]A ). 1 item was cancelled by Jiomart since it was out of stock. The website is showing refund initiated (Rs 210) since 26 October 2021, but it hasn't been credited to FreeCharge wallet which I used to pay.

Initially it was very hard to get Jiomart customer care to even acknowledge the status of refund as they kept replying with generic email template (order was delivered). After multiple attempts they acknowledged Jiomart refund and provided ARN number WFRW[protected] for the refund.

So now I emailed FreeCharge with the ARN number but they wouldn't even acknowledge it So i contacted FreeCharge grievance officer and that id responded saying that the transaction with the said ARN number wasn't successful.

Now I am back with Jiomart customer care. It is crazy that I have to spend so much time to get a refund because i prepaid instead of choosing cash on delivery.

If Jiomart doesn't want to refund, they could easily give me store credit which I could use in the future instead of making me run around in circles.

I order the product on 6 November they given delivery date 14 November but till date I have not received my order and they also not allowing me to cancelled the order so I get my refund. When I complaint to Customer care they are giving me the same reply wait for 48 hours.

My order was supposed to deliver on 2nd November, these dryfruits were for Diwali Gifting...but today is 11th November and order is still not delivered Jiomart has spoiled my Diwali.Jio must compensate for this delay

My order was supposed to deliver on 2nd November, these dryfruits were for Diwali Gifting...but today is 11th November and order is still not delivered Jiomart has spoiled my Diwali.Jio must compensate for this delay

Order Number
[protected]W

Shipment Number
[protected]J

Order Date
27 October 2021

My order number is[protected]A
The complaint is against the Anchumana store
I ordered (Modern hi fiber brown bread 400 g)
they delivered to me wrong product

Guys, let's be careful while placing orders with JioMart. I got cheated by their delivery person. The modus operandi adopted by delivery person was that he came with the parcel to our home & asked for the OTP & gave the parcel to us. As soon as he left, we opened the parcel & realised the items were different. So, we checked the name details on parcel & it was for someone else. Immediately we called our building security guard to send delivery person back to our home & he came also. Post this he took back the wrong parcel delivered to us & said he will get our parcel from down. Post this he never turned back nor he was picking up the call. On the same day evening, I logged a complaint with JioMart on 2nd Oct 2021 (Comp no. [protected]) and they promised that this will be resolved within 48 hours. Since then, I am following up with JioMart regularly & answer remains same i.e. we will revert to you in 48 hours. Till today (10th Oct), this hasn't resolved & when I asked the status for the above complaint number, they are not ready to share the status & infact gave me one more complaint number ([protected]). So it seems JioMart is also equally involved in such mismanagement else this is not difficult to resolve, if they are really interested. I am looking for an apology letter from JioMart on this now.
The only reason to make this public s that other people can be saved from such intended cheatings & frauds by JioMart team. Let's make all aware of such modus operandi followed by JioMart.

Such a useless app first when I ordered stuff later my order got cancelled stating out of stock when I checked at the same time it was still reflecting that I can order later when I ordered delivery guy don't know where he delivered my product without OTP app showed that product was delivered. I wouldn't have any problem if I wouldn't prepay the order but as my money was gone I m concerned and I m following up for the last 10 days no response all their customer care executives always have the same answer they are working on the issue. I haven't received any resolution yet nor my refund. would recommend everyone order on COD otherwise not to use such a pathetic app super bad experience

In reference to captioned, order no[protected]A, for value of Rs-2172/- dated 16.09.2021 partially deliver on 18.09.2021 to my residence at 3E, Sretha Rajeswari Apts, 3rd Street, Balaji Nagar, Royepettah, Chennai-600014. Further, I raised mail to [protected]@jiomart.com on 18.09.2021 vide ticket no-[protected]. I received communication from Jiomart, matter resolved and complaint closed vide their mail dated 21.09.2021 but I have neither received any refund nor received missing products and again mailed to jiomart how the same resolved but again they mailed resolved. But after repeated mailed to jiomart, they failed to answer, how the same resolved. Subsequently, I received a call on 26.09.2021 from Sajitha Begam, chennai office, employee vide mobile no-[protected], and seeking details of missing items, but story same, neither missing products deliver not refund initiated.
The above case is the example of negligence of service and cheating customer by JIOMART. I need refund of my missing items and compensations as well for spending my valuable times on this trifle issues.

I ordered an item in Jiomart online on 25th September 2021 and billed for the same.

Name : Sathish Kumar Sridaran
Order Number :[protected]A
Shipment Number :[protected]A-01
Order Date : 25 September 2021
Product Total : ₹252.00
Order Amount : ₹252.00
Invoice Number : TNB[protected]
Invoice Amount : ₹252.00
Payment Mode : PREPAID

But received a different brand for which I have quality issues earlier. Hence I raised a complaint prefer a replacement or a refund as the quality of delivered is not same.

Complaint Date : 26 Sep 2021
Complaint No: #[protected]

I raised this complaint on 26 Sep 2021, on Sep 27 2021 I received the below email that the issue has been resolved without any resolution.

Ticket No:[protected]

Dear Valued Customer,

Namaste.

With reference to the below email regarding your query against order no.[protected]A, we confirm that the query has been resolved against service request no.[protected]. This service request can be referred for all future conversations against the below raised query.

For further assistance, you can visit our website www.jiomart.com and check your order details under the My Order section.

Thank you for shopping at JioMart. We look forward to serving you again.

Assuring you of our best services at all times.

Dhanyawad,

Team JioMart

till now no one contacted me and I called more than 6 times and I get a reply that it will resolved in 2 days.

Call Ticket numbers
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]

No one contact me and they will update as it will be resolved in 2 days. Only 2 days will pass by and no one will contact me in any means.

I have placed my order and payment done with UPI. The amount deducted from bank was 210/-. But the app then showed that bill amount is 180 as 1 product is not available. THEN WHY DID IT MAKE ME TO PAY FOR IT TOO AND TOOK 210/- ??
Also, the order didn't get placed.
It showed that ORDER DECLINED..! And my money got deducted !

Jiomart customer care initiated refund for my declined transaction on 11-09-21.
Received mail quoting as follow.
"Dear Mr. Kumar,
Namaste!

Please note that a refund of Rs. 1259.80 has already been processed on[protected]. The ARN number for the same is WFRW[protected].

You can also check the same from your source account quoting the above ARN number."
Who knows arn number means.
Please solve my issue.

I placed an order amounting of Rs.1184 and the same amount is deducted from my account.But in the app, it is showing as Rs.796 and neither the products are delivered not i got my money back.
Even after me constantly trying to reach them out, they always send me d same mail again and again.
Order id[protected]M
Shipment id[protected]M-01
I did online payment for the first time on jiomart and they cheated on me.Till now i did COD and there was no issue with them.But this time they have cheated on me.Many people are complaining about this.Their toll free number is also misguiding.
Please help me out.i want my money back

Order number[protected]A)
On September 11/ 9/21, when i placed an order at jiomart, my order declined and cash was debit from my account. Complained the same day but i have not received the amount refund yet. So, i kindly request you please take a look at this issue and solve my problem as soon as possible

We have purchased food items from jio mart vide order vide no.[protected]A, in which we received all product damaged and defective condition, all product bitten by a mouse (Rat).
i have already compliant to conceren team but not giving response.
please help. my mobile no. is [protected]

I had placed an order with Jiomart phone app on Sunday, 12 September at 07:05 pm. Since then I followed up every 3 days but was told to wait as delivery was always shown "next day".
On Monday, 20 September at 02:40 p.m. the app showed delivered but I have not received any product. I have screenshots from the app showing many complaints for delay in delivering order also.

Since then Jiomart has not picked up my calls and I want full refund for this order.

I placed the order on 25th of august 2021 for an amount of Rs 509.46.But jiomart cancelled the order. Till now the refund amount has not been credited to my account. After repeated mails from my side they have given an ARN number. My bank has also sent a mail but no response from Jiomart. Is JIOMART cheating people? please revert at the earliest.

Hi
I had placed an order on 19th September and i paid Rs 315 for the same.

After sometime when i checked the order status i saw that the order was declined by JioMart.

Till now i have not received the refund of Rs 315