Jiomart Complaints & Reviews

I ordered a jacket prepaid for rs.1000/- on 25.01.21 but the order has not been delivered to me till 24.02.21 nor the amount has been refunded to my account. My order no. is[protected]W-02.

Hi

On 31st Jan 2021 I have received Order Number[protected]A &[protected]A which was returned on 3rd feb 2021. It's been 20 days i have not yet received refund of Order Number[protected]A. It has been communicated and promised by jiomart customer care that within 5 to 7 working days the amount will be credited to my jio wallet as it was a COD but my wallet is showing zero balance.

ORDER NUMBER[protected]A was returned along with the above order but no refund or return status is shown in your jiomart app.

I need proper update explaining the refund of above two orders ASAP.

This kind of service is really very disappointing from jiomart.

I have enclosed screenshots for proof and better understanding.

Even after so many emails my refund is still pending and now the customer care department stopped responding to my emails.

Regards

Mayank Bajpai
Mob. [protected]

Ordered apples are different from the apples delivered and the package is not sealed. Its bern tampered in between. When asked to customer care i have been told since those are not available, they delivered a different low and the complaint is closed every time without a solution.

Jiomart is charging more than the mrp of the product. I mean the mrp is ₹40 while the website says ₹46.50,
is this legal??

Namaste,
I ordered some products online and paid the bill online. But for some unknown reason it was cancelled from Jio . I have received the refund but refund of one product is still pending.I have not received the refund of the following order .
Order id[protected]A
Date of order- 11January 2021
Order Amount -Rs147

Order I’d :[protected]A

I have placed order on jiomart 12/12/2020 then next day I received call from jio mart the guy said mam order something else this is out of stock and he said I will get refund back in two days I said ok but the thing is that i[censored] had products out of stock how come it’s added in the cart and order get placed I do online shopping for everything never happened like that. Next I got email u will get refund in 3 to 5 working days nothing received. Then I emailed to their support email I’d [protected]@jiomart.com everytime I send email they give ticket I’d and says it takes 7 working days to refund
i placed order on 12th it’s 11th January today how many days takes to jio to count 7 working days
I called customer service 3 days back one of the consultant he said plz wait 24 to 48 hrs you will get refund in wallet nothing I received today is 11tg January called again and spoke to banda he gave me another 48 hrs bloody hell it’s a harrasment by jio mart
ITS LITERALLY HARASSING
Yesterday I sent new email again and they says we have forwarded ur complaint we working on it bloody hell nothing has been resolved until now i[censored] had stuff out of stock why the hell order got placed and amount got deducted and the guy who called me I get refund back in two days it’s

already more than three weeks today I have not received any refund yet

My prepaid JioMart order Cancelled:[protected]A the next day without any reason.

I had made a purchase worth Rs. 734 on December 2, 2020 from Jiomart (Order Number:[protected]W).
My order had a TOTAL of 15 items, BUT, I received only 7 items. There were 8 MISSING ITEMS, worth Rs. 396.

The MISSING ITEMS were:
1. Greenland Marayur Jaggery 1 kg
2. Papaya Normal 1.5 kg
3. Pumpkin Slice 1 kg x 2
4. Banana Nendran 1 kg x 2
5. Watermelon Kiran 2.5 kg
6. Cabbage 1 pc
7. Onion 1 kg (Pack)
8. Potato 1 kg (Pack)

I was told by the Jiomart customer service agents AND their local store people that my money will be refunded within 7 working days. This was on Dec 8th (5 days after the partial delivery of 7 items on Dec 3rd); but it's Dec 23rd today, and I still haven't received my refund!

Attachment: An image of the products I received along with the plastic bag they came in. As you can see, it was a small bag (And this was the only bag. Multiple bags will contain a numerical suffix like -01, -02); I enquired about the same to the delivery associate, saying that there was no way my entire order would fit into this one bag. But he told me that this was the only bag he had for me, and to contact the local store's phone number for getting a refund if any items were missing. I tried calling the local store, but nobody answered after multiple calls. Then I contacted Jiomart's customer support on the same day (Dec 3rd), and I still haven't received the refund. If I knew it would be such a hassle, I would've returned/cancelled the order right away without accepting it!

The most recent complaint raised was on December 19th: (complaint no: [protected]). And they've sent me a refund of Rs. 46.50 ! Instead of Rs. 396. And that too, onto their Jiomart wallet and not to the original payment mode. Even a refund to Jiomart wallet is acceptable, but Rs 46.5?!! They must be joking!

This has been one of the worst shopping experiences I've ever had! I have recordings of all the phone conversations if any further information is needed. I've already sent numerous emails and made many calls, but to no avail! Please do look into the matter and help me get a refund for the missing items.

Thanks and Regards.

Sir
I ordered some products on dec.1 on jiomart online service and paid Rs. 865.69/- through my debit card.
My order was cancelled by them but till now the refund amount is not credited. I complained through email 3 times, they didn't reply. Finally i lunched a complain on dec 17. They said i will get your money within 48hrs. But still now, nothing happen.
I called them today also but they hold my call for a long 25mins then they said we had some issues, because of that the money is not credited yet.
I asked again when will i get my money back? They failed to give a satisfactory answer.

My amount is Rs. 865.69/-
And here is my bank statements too.

Please help me Sir.

Till today since the launch of JioMart, I booked 9 orders of which three are cancelled.

Whenever I filed a ticket for those orders they always close without a reason.

It's totally waste of time ordering and waiting if it gets succesfully delivered or not.

Customer Service is the worst part.
Ticket numbers that got closed without proper reason
#[protected]
#[protected]
#[protected]

This is with regards to my order id[protected]W for product trackpants with contrast taping worth 321.13 which was returned but the refund has not been initiated yet.I have raised multiple tickets but their team closes those tickets without any update.Moreover, their customer care service is just pathetic because in spite of raising complaints multiple times they are clueless of what the complaint is.

I ordered an item worth Rs 560.00 online on jiomart.com on 04 Oct 20 vide order ID[protected]A-01. Payment was made through UPI vide transaction ID: UPI/MOB/[protected]/JIO[protected]
39158439A041020. I have sent many e-mails and they always ask to wait for 7 working days but my money has not been paid yet.

My order number[protected]M placed on[protected] was missing products almost all of them I had ordered 1)Zen Tofu paneer 200 pouch of two and 2)Thirumala Fresh Paneer 400 g (Pack) and 3)Twin Cities Curd Chillies I've recieved just the chills and no zen tofu paneer and no thirumala fresh paneer I only recieved rs.19 chills and got the total order bill of rs.234. Tge delivery boy may have kept the other products Delivery Associate Mir Ali [protected]. Please pay Rs. 234 to the delivery agent. Your Delivery Confirmation Code is 3440. If you are so dishonest to your customers why you even selling them goods which are not available or your delivery boy isnt loyal.Jio Mart is the I've had facing these type of missing product issues since 1st purchase close your fake mart.

My order got cancelled on it's own and I have not received refund yet despite calling and emailing them several times.

I purchased online skimmed milk 12 pkts from Jio mart. They delivered 12 pieces in a box in my office to my servant. When 3 days affter I opened the box I found that they have supplied me already expired milk. When I sent email to company they denied to exchange.

Jiomart is not making refund of Rs399/- only against return pack of 2 round neck vests for the last 2 months inspite of more than 20 complaints on its whatsup and emails to [protected]@jiomart.com They only issue ticket no all the time but refuse to refund or exchange against the money lying with them They are indulging in digital fraud and cheating all the time My shipment No is[protected]A-2 P K TANDON MOB [protected] Email [protected]@gmail.com

I placed the order on 2nd september 2020, still now the order is not either delivered or refunded. I have paid Rs 2094 through sodexo mode but the amount was not yet refunded. I raised several complaints by contacting the Jiomart customer service but no any taken to refund my amount or deliver my products. Very Work customer service.

ORDER NUMBER[protected]M delivered me on 19 sep 2020
having invoice number TFM[protected] . Product name -
India Gate Super Basmati Rice 5 kg was not delivered to me instead of that some other brand rice got delivered since then i had raised complaint several times in jiomart customer care but i didn't got any positive response. I request them to take back product & refund me my money. kindly take some serious action against jiomart customer care services since more than one month have passed & didn't given any resolution about my complaints. Registered no- [protected].

Dear concern.

I placed a order on 2nd Oct and still no information about order, as it's a prepaid order so I ask for refund but no reply on mail for solution.

Snap of mail. .

Need update about my order .

Order ID.[protected]A

Mob no. [protected]

Mail id : [protected]@gmail.com

It's 3rd day when I placed order, but still waiting for delivery and update . In app it just shows order placed, even not in process.

Such a pathetic service, even I complaint and nobody called to ask the actual status.

Update about the same by tomorrow otherwise refund my money back. Don't you guys understand what is the necessity of grocery for a home.

Such a big brand like jio, should have courtesy to reply or call atleast.

Thanks
Ashish Srivastava

I have placed order on 6th Sep 2020 details attached related to order details.
As the online portal prompted to make partial payment(Rs.2306/-) which i made from my Sodexho card. And rest balance amount was to be given to cash.
Once the delivery person delivery the order.

After all this i did nt get any delivery after given delivery dates(which is skipping every day still).
I thought to check with jiomart customer service, which was frustrating. As these people were just to hear what customers say over phone and did nothing and they did not take any action against my issue a well. I did this multiple time but all the time same experiance. Where i had to explain every new executive with the story and they use to say they will resolve my issue. I asked for placing refund request, executive said they have placed it and nothing had happened that.
I could see the order status as Shipped still in the portal.

After seeing all this frustration, i sent email to jiomart grevience thinking i would get justice and get my actual refund.
But here also it is same story repeated. Where this team is also useless and i kept receiving emails reply(attached) saying i have to keep patience and wait. Which brought me to 2 months, still the issue is same and nothing has happened.

Customer executives or Grevience department have not placed and refund request they nor tried to resolve.
Nothing has happened. My money completely got stucked with this.

I thought being a big corporate of Relience company i thought i would not face any issues and made the payment.
But this is really a harrasment to customer that they made payement and no orders receieve.

No Order no refund, I have really had bad experiance with such big firm.

Attached documents:
1) Order details screen shot.
2) Invoice details PDF file.
3) Email conversation with Jio grevience team.
4) Email conversation with Jio customer service team.

I just trusted this site and thought to raise voice in this consumercomplaints.in where waiting to get justice for my issue.

Thanks in advance to all team involved.

Regrads,
Vishwanath.