Jiomart Complaints & Reviews

Discrepancy in Supplied Order[protected]W

Amount taken for 2.5 Kg water melon, but neither supplied nor amount refunded

Iam writing this letter to inform you of the rude behaviour of jiomart delivery boy Asif Shaji in thripunitura store.
Your delivery boy does not know how to approach customer. So i request you please instruct your delivery boy for his misbehavior.

Iam writing this letter to inform you of the rude behaviour of jiomart delivery boy in thripunitura store.
Your delivery boy does not know how to approach customer. So i request you please instruct your delivery boy for his misbehavior.

On 30th March I placed an order via Jiomart. Order number is[protected]M
The amount was debited from my bank account but their website says transaction declined. I haven't recieved any sms /call regarding that. I tried to connect with the customer support but they are irresponsible. Please look into the matter.

During early lockdown July 2020, i have created 2 prepaid JIOMART online grocery order. Refund initiated but still now REFUND was not issued to me. I have sent enormous mail to [protected]@jiomart.com and meet store manager so many times, but all in vein. Manager directed to customer care & customer care not respond.. They just make the process round and round and harassed the people. Not only so manager just giving stupid reply for excuse that no database maintained more than 6 months...
Here i am sending you details of online TXN:-
Name Order Number Order Date Order Amount Invoice Amount Refund Due Refund Status
Salmali Ghosh [protected]W 11-Jun-20 ₹1, 351.87 ₹1, 171.87 ₹180.00 REFUND INITIATED
Salmali Ghosh [protected]W 20-Jul-20 ₹1, 106.50 ₹895.75 210.75 REFUND INITIATED
390.75
Regards
Salmali Ghosh
Handewadi Road
Pune Maharashtra

20/03/2021 को 394 रुपये का ट्रान्जेक्शन मोबीक्वीक से जीयो मार्ट मे किया है। लेकिन ट्रान्जेक्शन फेईल हो गया है। और जीयो मार्ट मे रुपये क्रेडिट या ने जमा नहीं हुऐ हैं ।
तो प्लीज़ आप जांच करें और 394 रुपये बेंक मे या जीयो मार्ट मे जमा करें। धन्यवादजी

I ordered for Groceries for Rs.770 On March 1st 2021 and it was prepaid through Phone Pe. Order was Declined without intimation and money is not refunded yet. When called customer care it was said as Money will be refunded within 7working days. Now no money is refunded or even that order which had discrepancy is not being able to view on Jiomart mobile app My Order list. After calling again to customer care, have received a Message mentioning Complaint resolved. But money is not yet refunded. Declined order number is[protected]A

I ordered grocery as per order id:[protected]a and made a prepayment of rs.1808.80, against the invoice from my sbi credit card on[protected]. Jiomart did not deliver the oder and refunded only rs.1796.31 on[protected].31 & 4.00) instead of refunding 1808.80 rupees. Balance refund i demanded more than hundred times to customer service of jiomart. They say your service request has resolved. Same reply always. But the transaction details for refund of 102.49 rupees they are not providing and also such a refund is not reflecting on jiomart website refund list and also in the statement of my credit card.
I copy and paste the refund data from jiomart webpage and the debit details in my credit card statement below:
Order id:[protected]a
₹ 1, 792.31
Processed on: 5 feb 2021
Order id:[protected]a
₹ 4.00
Processed on: 5 feb 2021

I ordered a jacket prepaid for rs.1000/- on 25.01.21 but the order has not been delivered to me till 24.02.21 nor the amount has been refunded to my account. My order no. is[protected]W-02.

Hi

On 31st Jan 2021 I have received Order Number[protected]A &[protected]A which was returned on 3rd feb 2021. It's been 20 days i have not yet received refund of Order Number[protected]A. It has been communicated and promised by jiomart customer care that within 5 to 7 working days the amount will be credited to my jio wallet as it was a COD but my wallet is showing zero balance.

ORDER NUMBER[protected]A was returned along with the above order but no refund or return status is shown in your jiomart app.

I need proper update explaining the refund of above two orders ASAP.

This kind of service is really very disappointing from jiomart.

I have enclosed screenshots for proof and better understanding.

Even after so many emails my refund is still pending and now the customer care department stopped responding to my emails.

Regards

Mayank Bajpai
Mob. [protected]

Ordered apples are different from the apples delivered and the package is not sealed. Its bern tampered in between. When asked to customer care i have been told since those are not available, they delivered a different low and the complaint is closed every time without a solution.

Jiomart is charging more than the mrp of the product. I mean the mrp is ₹40 while the website says ₹46.50,
is this legal??

Namaste,
I ordered some products online and paid the bill online. But for some unknown reason it was cancelled from Jio . I have received the refund but refund of one product is still pending.I have not received the refund of the following order .
Order id[protected]A
Date of order- 11January 2021
Order Amount -Rs147

Order I’d :[protected]A

I have placed order on jiomart 12/12/2020 then next day I received call from jio mart the guy said mam order something else this is out of stock and he said I will get refund back in two days I said ok but the thing is that i[censored] had products out of stock how come it’s added in the cart and order get placed I do online shopping for everything never happened like that. Next I got email u will get refund in 3 to 5 working days nothing received. Then I emailed to their support email I’d [protected]@jiomart.com everytime I send email they give ticket I’d and says it takes 7 working days to refund
i placed order on 12th it’s 11th January today how many days takes to jio to count 7 working days
I called customer service 3 days back one of the consultant he said plz wait 24 to 48 hrs you will get refund in wallet nothing I received today is 11tg January called again and spoke to banda he gave me another 48 hrs bloody hell it’s a harrasment by jio mart
ITS LITERALLY HARASSING
Yesterday I sent new email again and they says we have forwarded ur complaint we working on it bloody hell nothing has been resolved until now i[censored] had stuff out of stock why the hell order got placed and amount got deducted and the guy who called me I get refund back in two days it’s

already more than three weeks today I have not received any refund yet

My prepaid JioMart order Cancelled:[protected]A the next day without any reason.

I had made a purchase worth Rs. 734 on December 2, 2020 from Jiomart (Order Number:[protected]W).
My order had a TOTAL of 15 items, BUT, I received only 7 items. There were 8 MISSING ITEMS, worth Rs. 396.

The MISSING ITEMS were:
1. Greenland Marayur Jaggery 1 kg
2. Papaya Normal 1.5 kg
3. Pumpkin Slice 1 kg x 2
4. Banana Nendran 1 kg x 2
5. Watermelon Kiran 2.5 kg
6. Cabbage 1 pc
7. Onion 1 kg (Pack)
8. Potato 1 kg (Pack)

I was told by the Jiomart customer service agents AND their local store people that my money will be refunded within 7 working days. This was on Dec 8th (5 days after the partial delivery of 7 items on Dec 3rd); but it's Dec 23rd today, and I still haven't received my refund!

Attachment: An image of the products I received along with the plastic bag they came in. As you can see, it was a small bag (And this was the only bag. Multiple bags will contain a numerical suffix like -01, -02); I enquired about the same to the delivery associate, saying that there was no way my entire order would fit into this one bag. But he told me that this was the only bag he had for me, and to contact the local store's phone number for getting a refund if any items were missing. I tried calling the local store, but nobody answered after multiple calls. Then I contacted Jiomart's customer support on the same day (Dec 3rd), and I still haven't received the refund. If I knew it would be such a hassle, I would've returned/cancelled the order right away without accepting it!

The most recent complaint raised was on December 19th: (complaint no: [protected]). And they've sent me a refund of Rs. 46.50 ! Instead of Rs. 396. And that too, onto their Jiomart wallet and not to the original payment mode. Even a refund to Jiomart wallet is acceptable, but Rs 46.5?!! They must be joking!

This has been one of the worst shopping experiences I've ever had! I have recordings of all the phone conversations if any further information is needed. I've already sent numerous emails and made many calls, but to no avail! Please do look into the matter and help me get a refund for the missing items.

Thanks and Regards.

Sir
I ordered some products on dec.1 on jiomart online service and paid Rs. 865.69/- through my debit card.
My order was cancelled by them but till now the refund amount is not credited. I complained through email 3 times, they didn't reply. Finally i lunched a complain on dec 17. They said i will get your money within 48hrs. But still now, nothing happen.
I called them today also but they hold my call for a long 25mins then they said we had some issues, because of that the money is not credited yet.
I asked again when will i get my money back? They failed to give a satisfactory answer.

My amount is Rs. 865.69/-
And here is my bank statements too.

Please help me Sir.

Till today since the launch of JioMart, I booked 9 orders of which three are cancelled.

Whenever I filed a ticket for those orders they always close without a reason.

It's totally waste of time ordering and waiting if it gets succesfully delivered or not.

Customer Service is the worst part.
Ticket numbers that got closed without proper reason
#[protected]
#[protected]
#[protected]

This is with regards to my order id[protected]W for product trackpants with contrast taping worth 321.13 which was returned but the refund has not been initiated yet.I have raised multiple tickets but their team closes those tickets without any update.Moreover, their customer care service is just pathetic because in spite of raising complaints multiple times they are clueless of what the complaint is.

I ordered an item worth Rs 560.00 online on jiomart.com on 04 Oct 20 vide order ID[protected]A-01. Payment was made through UPI vide transaction ID: UPI/MOB/[protected]/JIO[protected]
39158439A041020. I have sent many e-mails and they always ask to wait for 7 working days but my money has not been paid yet.