Jiomart Complaints & Reviews

My order got cancelled on it's own and I have not received refund yet despite calling and emailing them several times.

I purchased online skimmed milk 12 pkts from Jio mart. They delivered 12 pieces in a box in my office to my servant. When 3 days affter I opened the box I found that they have supplied me already expired milk. When I sent email to company they denied to exchange.

Jiomart is not making refund of Rs399/- only against return pack of 2 round neck vests for the last 2 months inspite of more than 20 complaints on its whatsup and emails to [protected]@jiomart.com They only issue ticket no all the time but refuse to refund or exchange against the money lying with them They are indulging in digital fraud and cheating all the time My shipment No is[protected]A-2 P K TANDON MOB [protected] Email [protected]@gmail.com

I placed the order on 2nd september 2020, still now the order is not either delivered or refunded. I have paid Rs 2094 through sodexo mode but the amount was not yet refunded. I raised several complaints by contacting the Jiomart customer service but no any taken to refund my amount or deliver my products. Very Work customer service.

ORDER NUMBER[protected]M delivered me on 19 sep 2020
having invoice number TFM[protected] . Product name -
India Gate Super Basmati Rice 5 kg was not delivered to me instead of that some other brand rice got delivered since then i had raised complaint several times in jiomart customer care but i didn't got any positive response. I request them to take back product & refund me my money. kindly take some serious action against jiomart customer care services since more than one month have passed & didn't given any resolution about my complaints. Registered no- [protected].

Dear concern.

I placed a order on 2nd Oct and still no information about order, as it's a prepaid order so I ask for refund but no reply on mail for solution.

Snap of mail. .

Need update about my order .

Order ID.[protected]A

Mob no. [protected]

Mail id : [protected]@gmail.com

It's 3rd day when I placed order, but still waiting for delivery and update . In app it just shows order placed, even not in process.

Such a pathetic service, even I complaint and nobody called to ask the actual status.

Update about the same by tomorrow otherwise refund my money back. Don't you guys understand what is the necessity of grocery for a home.

Such a big brand like jio, should have courtesy to reply or call atleast.

Thanks
Ashish Srivastava

I have placed order on 6th Sep 2020 details attached related to order details.
As the online portal prompted to make partial payment(Rs.2306/-) which i made from my Sodexho card. And rest balance amount was to be given to cash.
Once the delivery person delivery the order.

After all this i did nt get any delivery after given delivery dates(which is skipping every day still).
I thought to check with jiomart customer service, which was frustrating. As these people were just to hear what customers say over phone and did nothing and they did not take any action against my issue a well. I did this multiple time but all the time same experiance. Where i had to explain every new executive with the story and they use to say they will resolve my issue. I asked for placing refund request, executive said they have placed it and nothing had happened that.
I could see the order status as Shipped still in the portal.

After seeing all this frustration, i sent email to jiomart grevience thinking i would get justice and get my actual refund.
But here also it is same story repeated. Where this team is also useless and i kept receiving emails reply(attached) saying i have to keep patience and wait. Which brought me to 2 months, still the issue is same and nothing has happened.

Customer executives or Grevience department have not placed and refund request they nor tried to resolve.
Nothing has happened. My money completely got stucked with this.

I thought being a big corporate of Relience company i thought i would not face any issues and made the payment.
But this is really a harrasment to customer that they made payement and no orders receieve.

No Order no refund, I have really had bad experiance with such big firm.

Attached documents:
1) Order details screen shot.
2) Invoice details PDF file.
3) Email conversation with Jio grevience team.
4) Email conversation with Jio customer service team.

I just trusted this site and thought to raise voice in this consumercomplaints.in where waiting to get justice for my issue.

Thanks in advance to all team involved.

Regrads,
Vishwanath.

I ordered some items from JIO mart on 05/10/20 vide order no.[protected]M and the same was delivered on 06/10/20. Out of 8 items ordered only 6 items were delivered and this is a common practice of Reliance hence I ignored the same. But I have ordered an item “Joy complete moisture intensive body lotion 300 ml (pack of 2) for Rs. 90/- (50% off scheme) and I got the delivery of only 01 no. and taken full price of Rs 90/- . This was immediately informed to Jio customer care by phone on 07/10/20 and taken complaint no [protected].

Till date no action has been taken from Jiomark's side and every day I am complaining facebook message of Jiomart and getting reply of different nature. on 16/10/20 I got message that the refund will be credited withing 7 days and on 25/10/20 I again contacted them but getting another answer that my problem is escalating by their team and resolve soon. Now they are not saying anything regarding refund as messaged on 16/10/20. The amount involved is not much but how Jiomart is treating customer is my concern. If contacted to customer care you will get same answer and get one complaint number and nothing happen and you can repeat this every day but never solve your problem.

I have logged a complaint regarding Tide washing powder which was having quality issue. The powder was wet and not usable. Called customer care and dropped emails multiple times to [protected]@jiomart.com, [protected]@jiomart.com but they are delaying and not resolving the issue. They are not Initiating Refund or replacement and whenever we call they ask to wait for 1 day and this process goes on and on endlessly.
Think twice before ordering any stuff from jiomart because they don't have any mechanism in place when it comes to replacement or refund.

Dear Sir /madam
I placed Order On Jiomart On 21 july Order No[protected]W Shipment Number
[protected] Order Date21 July 2020
Order Amount₹342.50 Invoice Number T[protected]
Invoice Amount ₹342.50 and today is 22/10/20 no any refund given by jiomart.i see many complainds of jiomart on google .i want know that who given licence these types of fraud shooper.
pls refund my amount Rs 342.50 form my same payment gateway.
and see also many times contact ccare.Date Time Name Lending excleation desk Name

01/09/20 05:07:00 PM nitin tiwari 05:10:00 PM 05:11:00 PM yes no call connet silent -
01/09/20 05:29:00 PM jaslin kore 05:29:00 PM / - 23403445
01/09/20 05:38:00 PM PREM KUMAR 05:38:00 PM 5:42 PM CALL DICONNECT -
02/09/20 12:34:00 PM deepika 12:35:00 PM 12:38 put call on hold.no response call diconnected 23429162
04/09/20 10:42:00 AM neelu 10:42:00 AM info given Wait 48 hr 23559422
09/09/20 11:46:00 AM vaishali 11:46:00 AM info given call back arrage. -
17/09/20 04:23:00 PM shihna 04:24:00 PM info given call back arrage. -
23/09/20 04;06 PM nitin tiwari . info given call back arrage.
30/09/20 01:07:00 PM ishika . . . [protected]
05/10/20 11:54:00 PM anjali . . . .
12/10/20 10:41:00 AM sweeta 10:41:00 AM . . [protected]
22/10/20 03:00:00 PM jagdish kumar 03:15:00 PM complainds no . [protected]
every time custumer care raised complainds no given wright information.
thanks
Nishant kumar

Dear Team,

This is with regards to refund not received for order placed in July. Order No.[protected]M

I am not received the product but status changed to delivered.
I am in continuous follow up with call center and on email for the refund.

I have also written to next level [protected]@jiomart.com but its of no use.

A new complaint is raised every time. In few days, they send a msg stating the issue is resolved. But there is no refund.

Need help on this.

One item damaged and another item sent wrong products. I written email to customer care more than 8 times they simply closing ticket without resolving it.

Order number[protected]A.

Butter damaged and receive 250 ml Listerine instead of 500ml

I have place the order[protected]W) on 17 August 2020, 5:30 pm, On 27 August 2020 I have noticed that my order status is showing as delivered on 26 August 2020 in JioMart, I have written to [protected]@jiomart.com & [protected]@jiomart.com Aug 27, 2020, 6:42 PM.

Each time I connect to customer care they are raising a new complaint and assuring that they will refund in 7days, when I have asked about the previous complaint no, they are saying it is closed, they are closing the ticket without refunding the amount and there is no resolution why they have closed and this happening with since 27 August 2020. When ask them to connect to your manager they keep my call on hold for 1 hour and also, they are not responding to my emails. This is causing a lot of mental stress on me by following-up with them every time and receiving the same response. They are not willing to resolve this issue. I want the Order Amount ₹1, 018.69 be refunded immediately.

Complaint no closed by Jiomart Without refunding my amount:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Jio mart is horrible service. I ordered grocery ( order no[protected]M Dated 03.09.2020) but received incomplete order (Amul Pasteurised Butter 500G) not received. Despite repeated customer care complaint, I haven’t received neither my refund nor any response till date.

Order no
[protected]M
Ticket no. [protected]

Almost more than one month over, till now not get the refund amount. And poor response from jio mart customer care.

JioMart is looting its customer by taking money and not delivering items.
I ordered my groceries on 03-Oct-2020, it was delivered on next day with some items missing. I told delivery guy about this and he said he will bring tomorrow. That tomorrow never comes. I've raised multiple complaint in Jiomart customer care but they have not taken any action yet.
I'm fed up of raising complain, now i'm planning to take this matter to consumer court.

Order Number[protected]A Ticket Number [protected]

Complained through various email reminders to [protected]@jiomart.com and [protected]@jiomart.com but no information about refund initiation for INR 1783.

Their customer care [protected] is automated and redirecting to website only.

No support through any medium.

My order was not delivered for more than 2 months and my money is not refunded aswell. When ai send email they only ask for my mobile and other details and never respond again. This the worst customer service I have ever seen in my online shopping experience.

I Ordered in JioMart.
Order id:[protected]A
I haven't received 837rs refund still into my credit card, even though 60 days passed.
I ordered on 15th August.
Please take necessary action so that jiomart will refund my money as soon as possible.

I have ordered vegetable in jio may by 11th september for rs.846.15 but product not delivery and many times reached customer care about to refund.

Order number:[protected]a
Invoice number:tnb[protected]

Also i raised complaint mail to [protected]@jiomart.com but no response.

Please help here to get my refund.