I had placed one prepaid order in June 2020 and 2 quantities of an item was undelivered. I lodged a complaint for Refund with a copy of Bill and encircling the items undelivered. Presuming that the Refund will come in, I placed another prepaid order in July 2020. This time also one item paid for was nor delivered to me and again I raised a complaint for Refund.
I had been vigorously following up with the Customer Service but to no avail. I then wrote to Customer Service Head, but there has been n progress in processing my Refund.
It is now 61 days since my first complaint and 49 days since my second complaint but nothing seems to be moving. Every time I write quoting the reference number allotted to me, I get a new reference number in reply.
I do not understand how a complaint is allotted several request numbers? Jio Mart is a completely mismanaged entity with untrained, inefficient, below average staff who are unable to understand what is being conveyed to them in the emails.
In my opinion it would be wise to not order anything from Jio Mart as there are other companies like D Mart, Big Basket, Grofers who are much better equipped with an efficient system to cater to the needs and address the complaints of customers.
Aug 26, 2020
Updated by Naina Sahu Refunds requested for Order No.[protected]W dated[protected] and Order No.[protected]W dated[protected] which were prepaid, and items ordered were not delivered. The items delivered were also not short picked so no refund was processed. Hence eligible for Refund as expressed by Jio Mart in their terms for eligibility for claiming Refunds as items were missing.
