Jiomart Complaints & Reviews

Few items of these orders order number[protected]m and[protected]m, are not delivered and even amount is not refund back to my account..

I did follow up with krpuram bangalore jio mart store manager mr. Swarup, still no action is taken..
Poor customer service.. Please do necessary action and refund amount for the missing items

My first order with jiomart had against order id[protected]m, phone = [protected] was charged by jiomart. I ordered essentials like groceries.
My money from paytm was debited to jiomart but order was decline. Kindly check twitter, many customers were cheated in similar way. We tried to reach the customer care but no response. They have not given concrete reasons for declining neither have initiated a refund for many customers.. This is a serious concern.. The platform is cheating customers for long.. I am attaching my paytm transaction id for your reference.

I placed an order on 4th july to which i expected a delivery on 7th july and unfortunately i recieved call from the deliverry guy from the number +91-[protected] vut couldnt recive that, but my address was rightly mentioned and people were at home to recv the order stilll he didnt deliver that order, later when i called him he said nexyt day the same will be delivered at my address by some other delivery guy. But till date i have neither recd...

Hi consumer forum,
I have glad to tell you that i ordered from jiomart which is providing a new grocery delivery service under company reliance the company take money from me and the order is not delivering when i call them everytime they are asking me to wait for 24 hrs and no call received from them and i ordered few items before some day and some items are missing in that order and refund not issued by them please take needful against them and help me.

My name is akshay garkhel
Yestarday i was trying to place a order on jiomart for groceries when i was trying to make payment the order and transaction also got failed but amount got debited from my bank account of canara bank
My upi id for the failed transaction is :[protected]
Please request jiomart to issue me the refund as im in huge financial crisis

Recently, I made an online transaction to jiomart online site on 23/6/20 to the amount of INR 5808. But the receiver declines that he has not received complete payment from my side. They claim that they have received only INR 1050. But from my side the amount was debited and the payment has shown success. I repeatedly contacted jiomart regarding this issue. But they strongly convey that the fault is with the bank side. So, I would like to raise a dispute on this transaction. I want the bank to take necessary action regarding this concern. I kindly request you to consider my concern and do the needful.

I placed an order from jio mart website... On 4th june and delivery date was 6th june... I didn't receive ordered products... On the website of jio mart shows that order delivered... I didn't receive.. I m sharing details and screen shots.. Please initiate my refund amount because i didn't receive products

Name : sahil shaikh
Register mobile number : [protected]
Order i'd :[protected]m
Order date : 4 june 2020
Order amount : ₹ 65.50
Payment mode : prepaid

I ordered grocery from jio mart on 24th may, first it wasn't delivered but a delivered message was sent. Later when i received the items either they were wrong items or items missing, damaged and inaccurate refund was processed.

For example - no amul butter was delivered but i am charged for it. Similarly society charged was 1 kg but delivered half kg.in total i should get 721 additional refund.

Since 27th may i have called them, mailed them, tweeted about it but no one from their end has responded!!!

In every communication i have sent on email i have explained them on excel why i should get additional 721 back

Items not delivered, but website claims to deliver

I had made a prepaid online purchase on the official jiomart website on 25th of may amounting rs 2, 518. I was provided with an order confirmation and being given a delivery date of 27th of may. Since then i have been continuing to go on the website and checking my status everyday. On th 27th the my orders section of the website never loaded for the whole day. The next time i checked i was shown the status of refund initiated of which the website showed as refund amount due as rs 1, 978 and invoice amount as rs 540. I have been emailing their customer care id everyday since and only received an automated reply. Yesterday when i checked the website again the status showed as order delivered on 2nd of june which never happened. I haven't received any call or email confirmation of any order being delivered atol. I have been an online purchaser since past 5 years but never experienced such a situation. I request you to please look into the issue.

I had ordered Hershey's Chocolate Syrup, Milano Biscuits and Cadbury cocoa powder on 24th May for Rs. 456.10. Then on 26th May I ordered other products worth Rs. 483.15. On 28th May I received my 1st order of Rs 456. which just had Hershey's chocolate SPREAD and not syrup. And this was the only product that the delivery guy came to deliver. Since it was not the product that I ordered for I sent it back with the delivery guy. Then I tried calling JioMart's Customer service but their call was constantly busy. I tried 80-90 times. Either the call used to get cut after the agent picked up or it never reached. Then I cancelled the 2nd order. Finally I was able to call the customer service agent and explained her the situation. She told me that she has raised a complaint and it would be resolved. Then I check on the site. My order was showing 'refund initiated'. Now on 1st June when I again checked it the order is now where to be found. And Also I didn't get my refund. PLEASE HELP.

Placed an order on 24th May. Got confirmation about same on email. Then on 26th May, got an update thag some item could not be delivered hence they are processing refund for those items and remaining will be delivered.
Then I saw on 28th May, that order was marked as delivered, but I never received the order. I sent an email complaint to the support email [protected]@jiomart.com and tried contacting their support number as well as mentioned...

It's reference to my vegetables & fruits order i'd:[protected]m.
I had ordered vegetables and fruits on 24th of may it was supposed to get delivered on 26th may 2020 per jiomart portal.

I tried calling to thier customer support number[protected] and i had emailed to jiomart support email addresses:

Snehlata. [protected]@ril.com
[protected]@ril.com
[protected]@jiomart.com
[protected]@reliancesmart.inbr...