Jiomart Complaints & Reviews

Dear Team,

On July 23rd i had placed an order Using Jio mart order Number:[protected]M which is worth of Rs.43 but they have not delivered the ordered items and i tried to approach their customer Support via email ([protected]@jiomart.com) and help line Number:[protected] for nearly 27 days to get the refund but as and when i raised a complaint with the customer support they just raising a request but not really resolved the problem so Please help me in this regard.

Till now i approached them nearly 15 times via email and 15 times via customer support. I Understand that they are thinking this is a small amount but if this is a case of Rs.2000 from my perspective this going to be huge right so please take necessary action.

Thanks in advance.

I have placed an order on 8th Aug, & it get canceled by jiomart on 11th Aug.
Since then I am trying to reach out to jiomart cc, they are unresponsive everytime.

Its been 8 days I didn't get single penny yet!

I would request you please take some legal step against this fraud.

I would like to register a complaint against Jiomart subsidiary of reliance industries ltd.
I have placed an order on 28June, but in that order some products were missing and jiomart also accepted a refund of 231 Rs. Now its 15 Aug 2020, On continuous followup, they have not refunded my money till now.
I request to take action against jiomart .

I ordered online in jiomart on 15 aug and money got deducted from my bank account. Later i noticed that order got declined, but stil not received the refund. Also jiomart is not reachable in their customer service number given in their app. Very worst service.

I have paced a grocery order on date 15/08/2020 at about 7.30 pm of ₹1445/- & payment made successful by phone pay through billdesk. But order declined by merchant dut to payment not received. So plz help.

Order no[protected]m. Order date july 30.
In this order mysore sandal soap priced 209 was not delivered but added in the bill.. I raised the issue immediately via email. I got call from your customer care that 209 rs will be refunded for the missing item and also an email that refund for item not delivered due to stock related isssues will be given.. But till now i didn’t get it and the refund is not even initiated, even after 17 days.. I checked the website. This is disappointing for me as a regular customer of jiomart. Ever since jiomart started in chennai, i have been purchasing atleast twice a week from jiomart and this is the first time i am raising such a issue. I am getting useless emails for the last 2 weeks.. If the refund is not given by today, it’s cheating the customer..

Hello team,
Today i placed an order from jiomart android app amount billed exactly ₹5096.73 and order id[protected]a
The amount was deducted from my bank account but the order is not placed.
When i checked order status it shows order status as "declined" for no reason mentioned what so ever.
No response from their customer service emails nor the helpline number is reachable.
Show courtesy to attend your customer query/complaints.

I ordered today some items on jiomart with order id[protected]a. After paying the amount rs 450.4 successfully from my card, i see my order is declined at jiomart with no refund option and till now no resolution given also.

I placed an order on jiomart for online grocery supply around 11.22am. The order no. Is
[protected]a for rs.1673.31. From my mobile no.
Registered with jiomart is [protected] (Hyderabad).

After my payment through paytm
Half an hour passed. When i checked the app, it was shown as
Order declined status. How can
They decline after receiving the payment. No reasons were shown, nor was there any indication about refund of the amount that was paid.

Can you book this complaint, and
Help me.

I had made the order with jiomart, paid using store credit. And order has got cancelled and the refund has initialized. More than 27 days gone, i have not received my refund.

Order id[protected]w

I have contacted the customer care, they replied, we don't know about the store credit, hence ask me to send the mail to [protected]@jiomart.com.

Continuous 5 days, they replied, refund has initiated, check your bank side.

I will reply, it is store credit payment, can you check on it.

Continous 5 days, they replied the same and stop replying.

Can anyone help me, how to contact them?

Name
Vikas Kumar
Order Number
[protected]M
Order Date
27 June 2020
Order Amount
₹1, 797.00
Invoice Amount
₹1, 643.75
Refund Due
₹1, 592.94
Refund Status
REFUND INITIATED
Payment Mode
PREPAID
Refund Details
Refund Type
CANCELLED
Refund Amount
₹1, 592.94
Refund Date
[protected]

THE GIVEN UPWARD MESSAGE SAYS THAT MY REFUND HAS BEEN INITIATED BUT I HAVE NOT RECEIVED MY MONEY YET.
PLEASE REFUND MY MONEY AS SOON AS POSSIBLE.

I just ordered a few items from jiomart app and made a payment of 4, 675 with order no.[protected]A but after making payment it shows that your order has been declined and no money has been credited again to my account.

I have ordered grocieries from jio mart on 23 july. My Order No is[protected]M.
But still i have not received my order and in app it is showing that order is deleivered.
I have complain many times by calling there customer care number but still my products are not deleivered nor i got refund..
My complain id numbers
[protected],
[protected],
Latest complain id-[protected]
Jiomart service is pathetic so as there customer care.
I am tired of calling them again and again but still my products are not deleivered nor i got refund.

We had placed an order of Rs 1010.35. Order No:[protected]A and invoice no: [protected].
Total order items were 9 but we got 7 items only against the complete payment. 2 items ( honey and Amul Paneer) worth Rs 240.6 is still pending.

2 Complaints were registered at their customer care. Complaint Nos: [protected] and [protected].

We have tried many times for either refund of the amount or delivery of the items but not actions are taken from their end and they are also not giving any solution for the same.

Regards,

Ankita H Pandya

Order no.[protected]w missed to deliver complimentary item 10 pieces of 3 ply face masks, tried contacting jiomart support from every possible way but didn’t receive any resolution yet
18/07/2020 – ordered items and order id generated[protected]w
22/07/2020 – delivered the order but 10 pieces of 3 ply face masks was missing as per invoice
Called jiomart support and registered complaint vide ref #[protected] where i have been assured a call back from concerned team within 24 hours, which has not been done yet
23/07/2020 – dropped an email to jiomart support and got an auto acknowledgement vide reference #00041afhde1nn42b but again no resolution or reply on top of that email
26/07/2020 – tweeted jiomart support that i have dm them the details and to support me with the issue
30/07/2020 – reminded jiomart support about the dm i did on 26th july.
04/08/2020 – dropped an email to jiomart cs head keeping jiomart support in cc
04/08/2020 – jiomart cs head responded to contact me sooner which didn’t came yet
05/08/2020 – jiomart support responded that they will resolve at the earliest but no response yet
09/08/2020 – jiomart support tweeted back to dm the details again which i did but no reply received
Basically i tried reaching to jiomart via different channels, but it simply shows their no-bother attitude and several people have flooded in social media with similar complaints for their poor support rather no-support

Worst experience jiomart i have order products on 26 of july for rupees 305 but i onley received a packet of 1 kg salt and hand sanitizer on 29 of july and after raising a complaint on jiomartcare my complaint number[protected] is automatically close in 24 hour without any conversation and resolution
(Order no[protected]a)
More than 12 complaint but no resolution totally mental harsamet

I ordered on 3rd august through jiomart app. Till date single item not came but status show delivered.
More than 100 times done call to customer care and more than 10 mail to [protected]@jiomart.com but not getting satisfactory answer. Always give diffrent excuse.
My order number is[protected]a.
Prepaid order amount is 2430.62 rs.

Made one order on july 19 through sedoxo which was declined but amount was deducted.. Called multiple time on jio mart customer service and even after 20 days amount is not refunded back to sedexo meal card.. Very bad customer service

I ordered some 11 items from jiomart and for that I paid the amount (Rs 552/-) on 29thJuly, 2020. The items was supposed to deliver on 1st aug, 2020. On 31st July, 2020 I saw that the order was cancelled by Jiomart and the refund was not paid till now. I tried to call to jio, but jo customer care executive attended the call after 5 min waiting every time. I wrote to jio customer care, but no action has been taken till now.

Dear sir/madam,

Greetings for the day.

This is to bring it to your kind notice that i have placed an order for the following products on 27th, july, 2020, from jiomart app from my mobile.

Order details
Name
Simhanadh manthena

Order number
[protected]a

Order date
27 july 2020

Order amount
₹417.50

Invoice number
[protected]

Invoice amount
₹322.50

It has to deliver on 30th, july, 2020.
But days are passing i have not received my products which ordered in jiomart.
Moreover it is showing ordered was delivered on 30th, july, 2020.
I was shocked and called to the customer care but no one responded except visit website voice message heard.
Contacted the
[protected]@jiomart.com but no use
Kindly do the needful.

Regards,
Simhanadh
[protected]