Jiomart Complaints & Reviews

Reference to order id[protected]W, for a order of Rs 859/- as per invoice attached, Jiomart has supplied half the products. Out of total 14 products Tata Agni 1kg for Rs 180 and Amul Butter for Rs 218 is missing amounting to total loss of Rs 398/-, They are cheating the Indian customers as the company fails to deliver and there is no one to listen to customer care calls. not even single call attended No replies to email id [protected]@jiomart.com. Very poor and pathetic customer service. Please refund my money or deliver the products.

I had ordered online items worth Rs.730+ from Jio Mart. They have supplied only few items and collected the full money. Whenever contacted they inform items will be supplied tomorrow and never supply.
These are the items for which I have paid, but not delivered. Lemon Rs.17.34/- + Pomegranate Rs.99/- + String beans Rs 14.94/- + Dates impoted Rs.175/- + Banana yelakki Rs.65/- (bill no.6 dated 8/7/20). The total price of items not delivered is thus Rs.370+. Please look into the matter and do the needful. Bill no.is attached.

Hi Team,

Today i have ordered few things in jio Mart order id[protected]A and billed ₹1, 559.18. I have paid the amount through Phonepe and the amount debited from my account but the order not placed and it's showing declined.
I have also attached the screenshot for your reference. I also called the helpline number but no answer.

Service request # [protected]
Ordered for 2 kgs onion & 6 bananas
Received only 1 kg onion & 3 bananas
Next day, they had promised that they would send the balance. It's been 2 weeks now and they havent sent yet. Plus they are not replying on the mails

Order #[protected]m
Had ordered goods worth 260/- and they failed to deliver and hence i asked them to refund. They refunded only 160/- and since then i'm following up with them on the same mail for 2 weeks and nothing initiated from their side.

I even tried to follow their escalation matrix and sent to [protected]@jiomart.com but in vain.

It's not the matter for some 120/- but it's the way they treat their customers... Really pathetic. Have attached the screenshot of their standard replies.

Hi
I had placed an order on 12th July at 5:12PM and i paid Rs 744.35 for the same.

After sometime when i checked the order status i saw that the order was declined by JioMart. There was an option which said "RETRY ORDER".

Since i needed the items i had placed the order for, i clicked on that button but then this time i had to pay again Rs 742.04 approx.

Till now i have not received the refund of Rs 744.35.

I have been complaining to their Customer Service by phone and also through email but till date my money has not been refunded. I even wrote to their nodal officer, CSHead, but even they have not able able to give me back my refund.

I have given them the screen shots of 1) The order that was declined by them,

2) My paytm passbook and

3) Transaction ID of paytm.

I also spoke to Paytm regarding this but they say that the payment to JioMart has been successful however they cannot do anything about the issue if Jiomart doesnot deliver services.

Even though the amount is very less but i dont want to get cheated by reliance /Jio

Their attitude and behaviour have been very shameful.

I hope you can assist me in my refund.

Thanx
Sanjay Sharma
[protected]

Order[protected]w
Date of order placed: 13 july 2020, 12:03 pm
Total amount: rs. 2, 234.30

It's almost more than 12 days, but not refunded

I’m really shocked to see how jiomart is charging more than the mrp of the product. I mean the mrp is ₹129 while the website says ₹151, and ₹89 charged for mrp ₹80.
What is this? Scam or loot?
False belief on jio.
Nobody checks each and every product and matches the mrp when you order online. Luckily my father saw that because he still doesn’t trust all these mega online e-commerce giants. But i am absolutely wrong to trust because this is completely stupid and illegal to overcharge or mention a price more than mrp

Refund not provided for item which was not delivered in the order.

Had placed an order with the as per the images of bill attached. They didn't deliver 3 products and are not refunding the amount for the same. Have been behind them for more than 10 days know. They are scamming and looting us, shamelessly they are doing it.
Behaving like scamsters

Few items of these orders order number[protected]m and[protected]m, are not delivered and even amount is not refund back to my account..

I did follow up with krpuram bangalore jio mart store manager mr. Swarup, still no action is taken..
Poor customer service.. Please do necessary action and refund amount for the missing items

My first order with jiomart had against order id[protected]m, phone = [protected] was charged by jiomart. I ordered essentials like groceries.
My money from paytm was debited to jiomart but order was decline. Kindly check twitter, many customers were cheated in similar way. We tried to reach the customer care but no response. They have not given concrete reasons for declining neither have initiated a refund for many customers.. This is a serious concern.. The platform is cheating customers for long.. I am attaching my paytm transaction id for your reference.

Hi consumer forum,
I have glad to tell you that i ordered from jiomart which is providing a new grocery delivery service under company reliance the company take money from me and the order is not delivering when i call them everytime they are asking me to wait for 24 hrs and no call received from them and i ordered few items before some day and some items are missing in that order and refund not issued by them please take needful against them and help me.

My name is akshay garkhel
Yestarday i was trying to place a order on jiomart for groceries when i was trying to make payment the order and transaction also got failed but amount got debited from my bank account of canara bank
My upi id for the failed transaction is :[protected]
Please request jiomart to issue me the refund as im in huge financial crisis

Recently, I made an online transaction to jiomart online site on 23/6/20 to the amount of INR 5808. But the receiver declines that he has not received complete payment from my side. They claim that they have received only INR 1050. But from my side the amount was debited and the payment has shown success. I repeatedly contacted jiomart regarding this issue. But they strongly convey that the fault is with the bank side. So, I would like to raise a dispute on this transaction. I want the bank to take necessary action regarding this concern. I kindly request you to consider my concern and do the needful.

I placed an order from jio mart website... On 4th june and delivery date was 6th june... I didn't receive ordered products... On the website of jio mart shows that order delivered... I didn't receive.. I m sharing details and screen shots.. Please initiate my refund amount because i didn't receive products

Name : sahil shaikh
Register mobile number : [protected]
Order i'd :[protected]m
Order date : 4 june 2020
Order amount : ₹ 65.50
Payment mode : prepaid

I ordered grocery from jio mart on 24th may, first it wasn't delivered but a delivered message was sent. Later when i received the items either they were wrong items or items missing, damaged and inaccurate refund was processed.

For example - no amul butter was delivered but i am charged for it. Similarly society charged was 1 kg but delivered half kg.in total i should get 721 additional refund.

Since 27th may i have called them, mailed them, tweeted about it but no one from their end has responded!!!

In every communication i have sent on email i have explained them on excel why i should get additional 721 back

Items not delivered, but website claims to deliver

I had made a prepaid online purchase on the official jiomart website on 25th of may amounting rs 2, 518. I was provided with an order confirmation and being given a delivery date of 27th of may. Since then i have been continuing to go on the website and checking my status everyday. On th 27th the my orders section of the website never loaded for the whole day. The next time i checked i was shown the status of refund initiated of which the website showed as refund amount due as rs 1, 978 and invoice amount as rs 540. I have been emailing their customer care id everyday since and only received an automated reply. Yesterday when i checked the website again the status showed as order delivered on 2nd of june which never happened. I haven't received any call or email confirmation of any order being delivered atol. I have been an online purchaser since past 5 years but never experienced such a situation. I request you to please look into the issue.

I had ordered Hershey's Chocolate Syrup, Milano Biscuits and Cadbury cocoa powder on 24th May for Rs. 456.10. Then on 26th May I ordered other products worth Rs. 483.15. On 28th May I received my 1st order of Rs 456. which just had Hershey's chocolate SPREAD and not syrup. And this was the only product that the delivery guy came to deliver. Since it was not the product that I ordered for I sent it back with the delivery guy. Then I tried calling JioMart's Customer service but their call was constantly busy. I tried 80-90 times. Either the call used to get cut after the agent picked up or it never reached. Then I cancelled the 2nd order. Finally I was able to call the customer service agent and explained her the situation. She told me that she has raised a complaint and it would be resolved. Then I check on the site. My order was showing 'refund initiated'. Now on 1st June when I again checked it the order is now where to be found. And Also I didn't get my refund. PLEASE HELP.