Jiomart Complaints & Reviews

I have been a regular customer for the last year ordering nearly Rs. 1000/- worth products every other week and was a very happy customer. It's been a month since I'm not able to order known brands such as Good Life, Tata etc and I can see only vague, unknown brands which I dont wish to order. Your customer care toll free call center as well as email id. is of no use as they don't get back. I have spoken to nearly 4 customer care executives who promise a call back and then vanish into thin air.
Please get back with a reason for this problem and when it is likely to get rectified.
Thanks,
Maya ([protected]@yahoo.com)

Jiomart se mene 509 rupees ka shoose order Kiya tha 16/05/2023 ko online payment kar Diya mene or abhi Tak mere pas delivery nahi ho pai hai costomer care se bat ki to koi santushti jank javab nahi de rahe hai please halp me

I have placed an order for a bluetooth headphone on 14th May. The product delivery was shown as 15th may.
But whenever i check the delivery date is being delayed by one day. If i check today, delivery date will be shown as tomorrow.
They are not even refunding the money also.
I have filed a complaint on 17th may, no update or action taken on that also.
I am fed up with them and need my money back.
My order...

This complaint is regarding Refund for my return order,[protected]W. I have confirmed that the item has been picked up by the delivery agent, but the status has not been updated to "return picked" and the refund has not been processed. I have already contacted support agent Prashant Dixit[protected] regarding this, and I was told that a complaint[protected] has been raised.

I am requesting that you take immediate action to process the refund. I am disappointed that I have had to go through this process. I expect that my refund will be processed within 24 hours of receiving this letter.

[protected]W- order number.
I ordered a laptop from jio mart and the delivery date was shown as 24th may, now it keeps getting extended by 1 day, and no response from the customer care or on email. I have already paid for the laptop and it is extremely unprofessional of jiomart to handle things like this.

I ordered seeing better prices and discounts on Jio Mart in comparison to my usual ordering platforms. Two days later, I get an SMS that refund is being initiated for undelivered grocery items. On logging in I find that most of the ordered products are showing as Returned and refund has been initiated! I spoke to one sleepy and uncaring Ria who sang the usual ''sorry for the inconvenience and that I could re order''. On trying to reorder prices and discounts are no longer available. It is clearly a trickery by the mega business house (this is how they have become mega rich in the first place- goons!) to get money and then return after 10 days. I wasted several hours placing an order and now I have to order again. Wishing this business house and the family members loads of painful experiences. There is apparently no fear of law in this country...anything goes! Greedy cockroaches such businesses !! Shame on them...

I have ordered groceries on jiomart app on the date of 1st may but order was cancelled by Jiomart on 4th of May without informing me and the Jiomart app is showing order is Arriving on. I haven't received any product from jio mart. Informed multiple times to Jiomart customer service team and email to them including nodal officer and [protected]@jiomart.com but no response from them and they have closed all tickets. It is happening same issues...

I have ordered groceries on jiomart app on the date of 1st of may 2023 and order was cancelled by Jiomart on 4th May without informing me and the Jiomart app is not updating the Cancellation status, the app is showing the order is Arriving on and partially returned. After calling multiple times with customer service I came to know my order was cancelled by Jiomart due to technical glitch and will be refunded deducted amount within 7 days...

I have ordered groceries on jiomart app on the date of 11th may but today date when I am writing is 17th may. I haven't received any product from jio mart. The delivery dates are keep on changing day by day & I am losing trust on jiomart. It is happening same issues from earlier two orders also. Please provide help regarding this. I have ordered groceries worth more than 1000 rupees & I have called multiple times to address about the issue to customer care. They never care about customers. They simple raise a complaint & sit silently. I need justice. Please do the needful

On 6, may, 2023 i received this order no.[protected]A, i opened the box in front of delivery boy and found that the packet has a cut on his bottom, because of that item was spilled in box. i asked delivery boy to return this product, but he denied by saying that the i already paid for this product by QR code, so he cant return the money, neither he can take this product as the item is spilled and not in returnable condition. He ask me to contact customer care executive. customer care executive and he ask me to accept this product and raise a complaint on Jiomart app for refund, i raised a complaint, in answer they rejected my complaint by saying, item is not Returanable. How it is my fault, when package was opened in front of delivery boy and i also accept that because Jio mart executive ask me too accept that. The phone no. of delivery boy is [protected], they can call him for details of this delivery.

in reply, they denied by saying during verification theyt find it is not in accordance with the policy, the reason being that their resources show that the orders were delivered without any issue.

which is completely wrong, before that they were saying there are high refunds from this account, when i told them that their is only one refund taken till date from this account, they changed their stance by saying that order is delivered without any issue, so that cant procress refund or return.

this is a health product, i can take health risk by accepting this product.

Hi maine 6th may 2023 ko grossarry order kiya tha. Still 15 may 2023 order not received. Maine adhe se upar saman bahar se le liya hai. Ab mera payment bhi refund nahi kar rahe hai na order delivered kar rahe hai.
Fraud company hai .

Hi Team,

Jiomart team send products and in all groceries phenyl is mixed . My all products got adulterated and I have soend 1200/- approx on that products and now they are not providing me the resolution and they have crossed their time also.

Olease help me as they are giving me mental torcher

I have raised a ticket in jio Mart of expired product. But, no one has given reply or message me. Expired product is still at my home. Very bad service by jio Mart

I ordered 7/05/2023, to day I see app my order cancelled by 10 /05/2023, no any information to me, I wait order, I know what my order cancelled

Subject: sub- bad quality of mangoes keshar supplied
f mangoes . one of the un ripe and other part ripe but damage bad smell from it, Await for your quick reply,
from your site, your site your supervision staff not inspection about quality of product before supply, without checked product send to custome, this is third time incident to maked from your site, i have complain to / consumer forum of national consumer complain, new delhi today, and priminister of india, for bad quality supplied form Jio mart

Hello,

return request has been created for your Order[protected]M

I have ordered a BOAT speaker and it’s delivered on last Sunday, but while testing its not working and not delivering proper sound effect, lot of noises like FM radio .
I have initiated return request on the same day, but they are rejected my return request.

Please understand the customer situation. ordered new product via jiomart and it’s not working if he initiated return request rejected due to the silly reason .

Total disappointment on jio Mart and there services.

No use of sending emails to : mailto:[protected]@jiomart.com

Please help me to get rerun product .

Products not delivering on time and also not giving refunds also on time
Bad service

Dear sir/madam,

I ordered vegetables and fruits on 4th may 2023 Rs.931, showing that jio mart app delivery on 6th may but still the time on date not received any item more than 12 days crossed, and I am already complaint to them but they responding phone calls and updated raising complaint only and no more response would not come today also I call them to cancel and refund my order to said but they are not accepting they said...

I have order water purifier on jiomart last month and it was delivered in last month itself, i also paid for installation at the time of order placement and so dar there is zero support, they are disconnecting calls, closing mail tickets raised, no reply on chat and not able to log complaint on website, there is no option to return the order as well. Around ~16k of my hard earned money is at play here. I don’t know where else to go so raising complaint here.

I ordered an electronic item from jiomart on 2nd May. The estimated delivery date was on 6th May. Till now I haven't received the product. The order delivery status is changing day by day. I raised many complaints by 7th May onwards.I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the order date. They are not giving any reason for the delay. They are saying that they don't have functionality to know where the order has reached. No action has been taken till now.
They are not sure about the delivery date or status. I'm really stressed, wasting my time to call the customer care to ask about the order status all the time. I haven't got any updates till now. Plse take an immediate action on this issue. No one should ever have my experience, really disappointed with Jio mart service.