Jiomart Complaints & Reviews

I have order water purifier on jiomart last month and it was delivered in last month itself, i also paid for installation at the time of order placement and so dar there is zero support, they are disconnecting calls, closing mail tickets raised, no reply on chat and not able to log complaint on website, there is no option to return the order as well. Around ~16k of my hard earned money is at play here. I don’t know where else to go so raising complaint here.

I ordered an electronic item from jiomart on 2nd May. The estimated delivery date was on 6th May. Till now I haven't received the product. The order delivery status is changing day by day. I raised many complaints by 7th May onwards.I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the order date. They are not giving any reason for the delay. They are saying that they don't have functionality to know where the order has reached. No action has been taken till now.
They are not sure about the delivery date or status. I'm really stressed, wasting my time to call the customer care to ask about the order status all the time. I haven't got any updates till now. Plse take an immediate action on this issue. No one should ever have my experience, really disappointed with Jio mart service.

Order a mobile on 7th May.
No tracking updates after day 2. Just says shipped. Customer care has no idea about where it is. Order cannot be canceled once processed.
Order Id[protected]W
Making my life hard literally as i'm operating without a mobile now and i'm expected to live like this for another 2 days (for now, might keep increasing it as per other complaints i've seen)

I ordered a chair for Rs.4999 on 30th April. On the website the expected delivery date was 4th May. It has not been delivered yet as of 10th May. No help from customer support. They are saying the issue is escalated to delivery team but no one contacted me. This looks like a fraud. They are cheating people's money through their bogus e-commerce platform

I ordered an electronic item from jiomart on 2nd May. Order no.[protected]M. The estimated delivery date was on 6th May. Till now I haven't received the product. The order delivery status is changing day by day. I raised many complaints by 7th May onwards.I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the order date. They are not giving any reason for the delay....

Sir,
I have ordered 4 green tea from jio mart on April 29th. Still I did not get my product . Even I complaint them but no response from them.
Order Id:[protected]A
Order Date: 29/04/2023

I ordered a phone worth 22899rs from Jiomart on 7th May as it was showing, it'll deliver by 9th May. But all of sudden they're extending date and customer care is not responsive. There is no option to cancel too as product is already shipped. Please help me out.

My order amount 1005 rupees but jio mart receipt amount is 1041 but it is rong amount
My order number is :[protected]A please solved the problem.

Mera Paisa Paytm payment Bank ke debit card se fraud transaction 2 bar ho gya jiska first transaction id- S91277505 second transaction id- S91243526 hai Mera Paisa kiske account me gya hai please tell me.

Hi Team. I had ordered products on 26th April (Order Number[protected]A) but the products are yet not delivered. I had raised numerous complaints but neither the products were delivered nor the amount was refunded. However, the team is very eager to close the ticket every single time without providing the resolution. Request you to kindly provide the resolution. Thanks

Hello I ordered moto g42 on 1st may for 10, 000 rs. From Jiomart. It was supposed to deliver by 4th may. Since then the date of delivery has been changed 3 times for no reason. The customer support is doing absolutely nothing to help me out.

Sir/Madam,

I have paid Reliance Retail Limited for grocery items but the products were not delivered nor my refund is received in my account.

My transaction details as follows:

1. Order Ref.[protected]A dated
paid through UPI online payment Ref.[protected] dated 29/3/23 for Rs. 1, 876

Request Jiomart to refund my amount to my bank account.

Regards,

Priyanka Kate
Mb: [protected]

I have ordered groceries 16 items about Rs755/- on 26 april 2023 attaching a screenshort of order, estimate dilevery was 28 april2023 i did not recieve my order, on 28april evening called on toll number but told me it will get dilever before 9pm but it gets delayed, next day 29april I send complain email to [protected]@jiomart.com and to [protected]@jiomart.com and i recieve the reply that your issue will get resolved in few days and you will get a call, but i did not recieve any call till today, and daily I m calling on customer care but no response just said u have complained so it will resolve your issue you will get a call in few days, but i did not got any call for my order delayed issue, today again it's 4may2023 I m writing this complain here hoping to get my groceries to get dilever within 48 hours. Why they are letting us being hungry even when we have paid money online instantly for groceries?

Dear Team,

I have requested for refund on 25/03/2023, Also raised complaint on 28/03/2023 nut till today i dind get my refund and any calls from them

23 days completed but not responding

Jiomart return rejected

Ticket No:[protected]

Hi Team,

Mr. Shyam Sunder came to deliver the order, and he asked for OTP.

I requested him to get the items tallied with the bill to which he said, you can do it yourself and I will make video of you while tallying.

I asked him why couldn't you help with it, to which he refused and taken back my order.

Can you please suggest is a new policy of Jio

1. To make videos of customers?

2. Delivery boy won't help us tally the order ? as earlier themself do it.

Please deliver my order at the earliest.

Thanks & Regards
Lokesh Grover

Ordered an Ac on 26th of April. Delivery was suppose to be done by 29th. But after the product was shipped delivery date changed to next day and now it keeps on changing every day to next day...
Now even there is no option to cancel

Hi Team,

Recently i have purchased a Oven from JioMart, the product was tested and found defective . Instead of taking it back, Jio is asking me to take it to a technical service centre repair it and use it.

The real problem is i booked the oven for my parents, How could they understand all this and take it to a branch centre and also i paid for a new product. If the product is not working how would we be responsible for it?

I am planning to take it to court and Media.

Jio can learn some customer policies from amazon

Dear Sir
Order No.[protected]M

1) NIRLON Stainless Steel Induction & Gas Compatible Sandwich Bottom Casserole With Glass Lid/ Belly Cass, silver, 18 cms (2.9liters) DELIVERED ON 25TH MARCH 2023

2) Nirlon Stainless steel Induction Bottom compatible Base Kadai 20 cms DELIVERED ON 25TH MARCH 2023

3) Home One stainless steel induction bottom kadai (size14 ) DELIVERED ON 23RD MARCH 2023

Above three products were delivered in two consignments,
First two on 25th March 2023 and Third on 23rd March 2023.

I had to return first two products (Both Nirlon) for which I have received the refund of Rs Rs 349 and Rs 369.
By mistake I returned all the three products
The third one (Home One) was also returned which I confirm today with currier boy two who says that he has returned all the three to your company he has the picture also

I would request you to either return my product Home one stainless steel Kadai or refund the amount

I have sent you several mails and you have raised following tickets

Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
I have so far not received my refund or any satisfactory reply or any resolution on the matter
I am surprised a organisation of your repute has taken so long.
You asked for 15 days which are over now . Then you say we will contact you in 3 days but no one is contacting me.
I would again request you to resolve this issue and refund my amount as early as possible.

Regards
Mahesh Panjwani
[protected]/[protected]